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Customer Retention Associate Jobs in Atlanta, GA

TriNet

Associate Customer Success Consultant

Atlanta, GA · On-site +1

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... retention and customer satisfaction goals. 5% Demonstrates excellent internal and external customer ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... retention and customer satisfaction goals. 5% * Demonstrates excellent internal and external ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $34.62/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... retention and customer satisfaction goals. 5% * Demonstrates excellent internal and external ...

TriNet

Associate Customer Success Consultant

Atlanta, GA · On-site +1

$23.08 - $34.62/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... retention and customer satisfaction goals. 5% Demonstrates excellent internal and external customer ...

NX Direct

Be Seen First

Wireless Sales Associate

Peachtree Corners, GA · On-site

Wireless Sales Associate Are you looking to start your career in sales and customer connection? Let ... Customer retention * Maintain current knowledge of our services and products * Follow our step-by ...

NX Direct

Be Seen First

Wireless Sales Associate

Peachtree Corners, GA · On-site

Wireless Sales Associate Are you looking to start your career in sales and customer connection? Let ... Customer retention * Maintain current knowledge of our services and products * Follow our step-by ...

TRESSURES SUN NEWS

Sales Associate

Atlanta, GA · On-site

$13.75 - $18.75/hr

... and promote customer retention. * Meet and exceed targets - Achieve monthly and quarterly ... store associate to cashier to stocker .while providing excellent customer service .as a store ...

Social SG

Entry Level Management Associate

Atlanta, GA · On-site

$35K - $48K/yr

... customer retention, and promote repeat business. * Utilize generated leads to reach sales and ... Requirements of the Entry Level Management Associate: * At least 2 years of experience in Customer ...

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Customer Retention Associate information

See Atlanta, GA salary details

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How much do customer retention associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer retention associate in Atlanta, GA is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.51 per hour, depending on experience, location, and employer.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Atlanta, GA?

The most popular types of Customer Retention jobs in Atlanta, GA are:

Customer Retention Associate jobs near you

Renewals Sales Representative, Velocity

Veeam Software

Alpharetta, GA • On-site

Full-time

Re-posted 5 days ago

Veeam Software rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

38th of 247 rated software companies

Job description

About this Role

Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction. 

What You'll Do
  • Responsible for overachieving Quota tied to territory Renewal and Expansion goals 
  • Effectively manages renewal and ensures growth of all contracts in assigned territory 
  • Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction 
  • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements 
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements 
  • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts 
  • Cold call customers with lapsed support, with the goal of reactivating support.  
  • Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's  
  • Positively interacts and collaborates with customers, Veeam partners, and Veeam associates 
  • Identifies and pursues maintenance reinstatement opportunities 
  • Assists in negotiation of maintenance agreements 
  • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) 
  • Overachieves target quota 
  • Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base  
  • Ensure appropriate support to Veeam's channel partners, to successfully close renewal and additional licenses  
  • Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) 
  • Impeccable Salesforce hygiene 
  • Manages inbound Renewal inquiries though different Renewals portals  
  • Prioritize workload to meet all KPIs, goals and objectives.  
  • Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
What You'll Bring
  • 2+ years of Sales experience is required (any industry/vertical) 
  • Renewals or Customer success experience is a plus  
  • Bachelor's Degree required (a combination of education and experience will be considered) 
  • Superb customer service skills are required 
  • Excellent verbal and written communications skills 
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas 
  • Ability to work in a semi-autonomous and fast-paced environment 
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls 
  • Experience compiling, querying, analyzing and reporting data 
  • Proficiency with SalesForce.com is desirable 
  • Basic knowledge of virtualization industry and the ability to relay information to the partner community 
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What Veeam Software employees say

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