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Customer Retention Associate Jobs in Atlanta, GA

Social SG

Entry Level Management Associate

Suwanee, GA · On-site

$50K - $60K/yr

... customer retention, and promote repeat business. * Utilize generated leads to reach sales and ... Requirements of the Entry Level Management Associate: * At least 2 years of experience in Customer ...

Social SG

Entry Level Management Associate

Suwanee, GA · On-site

$50K - $60K/yr

... customer retention, and promote repeat business. * Utilize generated leads to reach sales and ... Requirements of the Entry Level Management Associate: * At least 2 years of experience in Customer ...

Social SG

Entry Level Management Associate

Suwanee, GA · On-site

$50K - $60K/yr

... customer retention, and promote repeat business. * Utilize generated leads to reach sales and ... Requirements of the Entry Level Management Associate: * At least 2 years of experience in Customer ...

EchoStar

Remote Retention Representative

Atlanta, GA · On-site

$70K/yr

Field inbound customer contacts within the competitive, fast-paced production environment of a ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

EchoStar

Remote Retention Representative

Atlanta, GA

$70K/yr

Field inbound customer contacts within the competitive, fast-paced production environment of a ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

EchoStar

Remote Retention Representative

Atlanta, GA · On-site

$70K/yr

Field inbound customer contacts within the competitive, fast-paced production environment of a ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

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All JobsCustomer Retention Associate JobsCustomer Retention Associate Jobs in Atlanta, GA

Customer Retention Associate information

See Atlanta, GA salary details

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How much do customer retention associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer retention associate in Atlanta, GA is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.51 per hour, depending on experience, location, and employer.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Atlanta, GA?

The most popular types of Customer Retention jobs in Atlanta, GA are:

Customer Retention Associate jobs near you

Entry Level Management Associate

Social SG

Suwanee, GA • On-site

$50K - $60K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are a dynamic marketing and consulting agency that partners with some of the world's most recognized telecommunication brands. We specialize in developing innovative and customer-focused marketing strategies to help our clients reach their target audience and achieve their business objectives. Our team is made up of driven and ambitious individuals dedicated to providing top-quality services to our clients. Our team’s work ethic, grit, and dedication to exceeding business objectives have catapulted our client’s success and penetration of new markets. Due to the success of our innovative marketing and sales strategies, we are expanding and seeking motivated and goal-oriented individuals to join our team as an Entry Level Management Associate. The primary responsibility of the Entry Level Management Associate is to implement sales initiatives and community-centered campaigns in an effort to drive market share for our clients.

As an Entry Level Management Associate, you will be working hands-on with our top-notch senior managers to effectively implement sales initiatives, build and maintain strong client relations, and actively participate in the training and development of new team members. The Entry Level Management Associate will achieve success by participating in ongoing, personalized training. Upon successfully completing training, there are unparalleled opportunities to advance to an upper-level management role to oversee the market expansion and success of our clients throughout the southeast. If you are looking for an entry-level role in a fast-paced, team environment with unlimited opportunities for advancement, Social Status wants to hear from you!

Responsibilities of the Entry Level Management Associate:

  • Develop and implement sales strategies through direct community outreach to exceed business objectives.
  • Effectively build and maintain relationships with customers to qualify long-term customers, increase customer retention, and promote repeat business.
  • Utilize generated leads to reach sales and customer satisfaction goals by qualifying customers and providing exceptional customer service.
  • Work closely with clients to understand their business objectives and develop effective marketing strategies to meet their needs.
  • Stay up-to-date with industry trends and best practices to ensure our clients receive innovative and competitive solutions.
  • Actively lead training on product knowledge, consumer satisfaction, and compliance to sales teams on behalf of management.

Requirements of the Entry Level Management Associate:

  • At least 2 years of experience in Customer Service, Sales, Client Relations, or Business Development
  • Degree in Marketing, Communications, or Business preferred
  • Excellent problem-solving skills and the ability to rapidly troubleshoot 
  • Intrinsically motivated 
  • Must be able to work flexible hours, including weekends and evenings if needed
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