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Customer Resource Representative Jobs (NOW HIRING)

TERRACON

Resource Representative

Conroe, TX · On-site

$13.75 - $17/hr

Communicate effectively with customers, employees, and leaders. * Develop negotiation strategies to ... We represent Terracon's largest technician and inspection workforce and ensure the materials used ...

TERRACON

Resource Representative

Midvale, UT · On-site

We represent Terracon's largest technician and inspection workforce and ensure the materials used ... Communicate effectively with customers, employees, and leaders. * Develop negotiation strategies to ...

TERRACON

Resource Representative

Conroe, TX · On-site

We represent Terracon's largest technician and inspection workforce and ensure the materials used ... Communicate effectively with customers, employees, and leaders. * Develop negotiation strategies to ...

TERRACON

Resource Representative

Baton Rouge, LA

We represent Terracon's largest technician and inspection workforce and ensure the materials used ... Communicate effectively with customers, employees, and leaders. * Develop negotiation strategies to ...

TERRACON

Resource Representative

Midvale, UT · On-site

Communicate effectively with customers, employees, and leaders. * Develop negotiation strategies to ... We represent Terracon's largest technician and inspection workforce and ensure the materials used ...

TERRACON

Resource Representative

Baton Rouge, LA · On-site

Communicate effectively with customers, employees, and leaders. * Develop negotiation strategies to ... We represent Terracon's largest technician and inspection workforce and ensure the materials used ...

PIPESTONE

Swine Resource Representative

Sioux Falls, SD · On-site

Swine Resource Representative Orange City, IA - Independence, IA-Sioux Falls, SD Join the PIPESTONE ... Deliver economically smart solutions that enhance customer experience * Coordinate product and ...

TERRACON

Resource Representative

Omaha, NE · On-site

... that resources are scheduled when requested and directed where they are most needed ... Communicate effectively with customers, employees, and leaders. * Use materials dashboard and other ...

UF Health

Home Health Scheduling Coord | FT

Jacksonville, FL · On-site

$16.50 - $21/hr

... customer resource representative for administrative associates, caregivers and patients. Qualifications Age of Patients Served: Adult (18-64 years) Geriatric (=>65 years) Required Education: High ...

TERRACON

Resource Representative

Omaha, NE · On-site

... ensuring that resources are scheduled when requested and directed where they are most needed ... Communicate effectively with customers, employees, and leaders. * Use materials dashboard and other ...

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How much do customer resource representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer resource representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Resource Representative, and why are they important?

To thrive as a Customer Resource Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic office applications is typically required. Patience, active listening, and a customer-focused attitude help you excel in resolving concerns and building rapport. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

How do Customer Resource Representatives typically handle high call volumes or challenging customer interactions?

Customer Resource Representatives often face periods of high call volume and may encounter challenging customer situations. To manage these, they rely on strong organizational skills, effective communication, and support from their team and supervisors. Many companies provide ongoing training and access to knowledge bases or escalation protocols to ensure representatives can resolve issues efficiently. Teamwork is vital, as colleagues frequently share best practices and step in to assist during peak times, fostering a collaborative and supportive work environment.

What is a Customer Resource Representative?

A Customer Resource Representative is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work via phone, email, or chat to ensure customer satisfaction and maintain positive relationships. Their responsibilities may include processing orders, handling complaints, and offering guidance to help customers find solutions quickly and efficiently.

What is the difference between Customer Resource Representative vs Customer Service Associate?

AspectCustomer Resource RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, offices, remoteRetail stores, call centers, offices
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for customer support roles

The Customer Resource Representative and Customer Service Associate roles both focus on assisting customers, but the Resource Representative often handles more complex inquiries and may have additional responsibilities like resource management. Both roles are vital in customer support, with overlapping skills and work environments, making them common points of comparison for job seekers.

More about Customer Resource Representative jobs
What job categories do people searching Customer Resource Representative jobs look for? The top searched job categories for Customer Resource Representative jobs are:
Customer Resource Representative jobs near you
Infographic showing various Customer Resource Representative job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 27% Part Time, and 3% Contract. Highlights an 60% Physical, and 40% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Resources Representative

Customer Resources Representative

Bank Of Springfield

Springfield, IL • On-site

$16 - $18/hr

Full-time

Posted 17 days ago

Job description

Position Overview

We are seeking a customer-focused and detail-oriented Customer Resource Representative to join our Customer Support team. This role is responsible for assisting customers with online and mobile banking services, answering account-related inquiries, and providing technical support for digital banking platforms. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.

This position includes a work-from-home rotation within the department.

Essential Duties & Responsibilities
  • Answer incoming customer phone calls and route calls appropriately when needed.
  • Provide prompt, courteous, and accurate assistance for customer account inquiries and service requests.
  • Assist customers with troubleshooting issues related to online banking, mobile banking applications, and web browser compatibility.
  • Support customers using internet banking and mobile account access platforms on smartphones and tablets.
  • Maintain professionalism and confidentiality while handling customer information.
  • Perform additional duties and responsibilities as assigned.
Qualifications
  • Prior banking and customer service experience preferred.
  • Strong multitasking skills with the ability to work efficiently in a fast-paced environment.
  • Excellent verbal communication and customer service skills.
  • Strong problem-solving abilities and the ability to take initiative.
  • Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
  • High school diploma or equivalent required.


Benefits May Include the Following:

https://www.bankwithbos.com/careers/

Salary Range:

The salary range for this position is $16.00 - $18.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.

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