ZipRecruiter

Log In

1

Customer Resource Representative Jobs (NOW HIRING)

ISCO Industries

Client Service Representative

Louisville, KY · On-site

$15.25 - $20.75/hr

Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually ...

DSV Air & Sea

CSR A1

Fort Worth, TX

$15.25 - $20.75/hr

Solutions Job Posting Title: CSR A1 - 117442 Time Type: Full Time POSITION SUMMARY The CSRleadis ... Key resource for personnel needing assistance * Responsible for locking and securing the facility ...

SICK

Customer Care Specialist I

Minneapolis, MN · Remote

$41K - $61K/yr

... ) systems. * Acquires and maintains familiarity with government, industry, and import/export regulations. * Builds strong relationships that promote trust and confidence with the customer, sales rep, ...

Sick AG

Customer Care Specialist I

Canton, MA · On-site

$41K - $61K/yr

... ) systems. * Acquires and maintains familiarity with government, industry, and import/export regulations. * Builds strong relationships that promote trust and confidence with the customer, sales rep, ...

SICK AG

Customer Care Specialist I

Minneapolis, MN · Remote

$41K - $61K/yr

... ) systems. * Acquires and maintains familiarity with government, industry, and import/export regulations. * Builds strong relationships that promote trust and confidence with the customer, sales rep, ...

Shentel

Customer Service Representative

Princeton, WV

$15.50 - $21/hr

Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent ... When you contact a HR Representative please identify the type of accommodation or assistance you ...

Shentel

Customer Service Representative

Roanoke, VA · On-site

$15.75 - $21.25/hr

Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent ... When you contact a HR Representative please identify the type of accommodation or assistance you ...

next page

Showing results 1-20

All JobsCustomer Resource Representative Jobs

Customer Resource Representative information

See salary details

$9

$18

$26

How much do customer resource representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for customer resource representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Resource Representative, and why are they important?

To thrive as a Customer Resource Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic office applications is typically required. Patience, active listening, and a customer-focused attitude help you excel in resolving concerns and building rapport. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What is a Customer Resource Representative?

A Customer Resource Representative is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work via phone, email, or chat to ensure customer satisfaction and maintain positive relationships. Their responsibilities may include processing orders, handling complaints, and offering guidance to help customers find solutions quickly and efficiently.

How do Customer Resource Representatives typically handle high call volumes or challenging customer interactions?

Customer Resource Representatives often face periods of high call volume and may encounter challenging customer situations. To manage these, they rely on strong organizational skills, effective communication, and support from their team and supervisors. Many companies provide ongoing training and access to knowledge bases or escalation protocols to ensure representatives can resolve issues efficiently. Teamwork is vital, as colleagues frequently share best practices and step in to assist during peak times, fostering a collaborative and supportive work environment.

What is the difference between Customer Resource Representative vs Customer Service Associate?

AspectCustomer Resource RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, offices, remoteRetail stores, call centers, offices
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for customer support roles

The Customer Resource Representative and Customer Service Associate roles both focus on assisting customers, but the Resource Representative often handles more complex inquiries and may have additional responsibilities like resource management. Both roles are vital in customer support, with overlapping skills and work environments, making them common points of comparison for job seekers.

More about Customer Resource Representative jobs
What job categories do people searching Customer Resource Representative jobs look for? The top searched job categories for Customer Resource Representative jobs are:
Customer Resource Representative jobs near you
Infographic showing various Customer Resource Representative job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Client Service Representative

Client Service Representative

Isco Industries

Louisville, KY

$15.25 - $21/hr

Other

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Description

Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE. Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCO's core values so that high levels of Customer Service, Sales, and Gross Profit are achieved.

  • Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.
    • Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
    • Determine sourcing strategies which align customer needs with internal objectives
    • Determine logistical requirements and alternatives and assist as needed with execution
    • Prepare and/or provide technical documents in relation to customer application
    • Follow up with customers to ensure quote has been received and ask for feedback.
    • Negotiate price and availability with customers and vendors as needed

  • Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
    • Utilize ISCO business systems to process transactions to company standard
    • Utilize approved Customer Resource Management (CRM) tool in daily activities

  • Manage Projects
    • Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
    • Ensure appropriate actions are taken to ensure excellent customer experience
    • Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
    • Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
    • Monitor commitments to customers to ensure changes and or problems are handled proactively


  • Participate in Sales Meetings and continuous learning programs as required
  • Assist with general phone coverage as needed
  • Ensure compliance with ISCO's Quality objectives and standards
  • Perform other related duties as assigned

Minimum Qualifications for Consideration

  • Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
  • Experience: A minimum of 2 years' experience in the direct customer selling process and techniques including closing sales is preferred, but not required
  • Skills: Position requires knowledge of features, benefits and use/application of broad range of company products

Find out more about our Client Service Representative position and ISCO on our YouTube page.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply