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Customer Representative Manager Jobs in Rochester, NH

Domino's Pizza

Customer Service Rep

Chichester, NH

$14.75 - $20/hr

In our stores, team members learn about business, management and what it takes to succeed. We have ... We are looking for Customer Service Representatives at a Domino's near you! These employees will ...

Domino's

Customer Service Rep

Chichester, NH · On-site

$14.75 - $20/hr

In our stores, team members learn about business, management and what it takes to succeed. We have ... We are looking for Customer Service Representatives at a Domino's near you! These employees will ...

Domino's Pizza

Customer Service Representative

Hampton, NH · On-site

$16.25 - $22/hr

Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid ... you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or ...

Domino's Pizza

Customer Service Representative

Berwick, ME · On-site

$16 - $21.75/hr

Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid ... you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or ...

Domino's Pizza

Customer Service Representative

Rochester, NH · On-site

$15.75 - $21.25/hr

Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid ... you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or ...

Domino's Pizza

Customer Service Representative

Rochester, NH · On-site

$15.75 - $21.25/hr

Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid ... you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or ...

Domino's Pizza

Customer Service Representative

Dover, NH · On-site

$16.25 - $22.25/hr

Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid ... you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or ...

Domino's Pizza

Customer Service Representative

Kittery, ME · On-site

$16.25 - $22.25/hr

Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid ... you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or ...

Domino's Pizza

Customer Service Representative

Portsmouth, NH · On-site

$16.25 - $22.25/hr

Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid ... you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or ...

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Customer Representative Manager information

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$5

$42

$67

How much do customer representative manager jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer representative manager in Rochester, NH is $42.77, according to ZipRecruiter salary data. Most workers in this role earn between $25.38 and $60.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Rochester, NH? The most popular types of Customer Representative jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Customer Representative Manager jobs? Cities near Rochester, NH with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you
Customer Service Representative

Customer Service Representative

Quipt Home Medical Corp

Greenland, NH • On-site

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Quipt Home Medical rating

6.0

Company rating: 6.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position: Customer Service Representative
Position Reports To
Branch Manager/CSR Director
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let's start with what's important to you. The Benefits.....
  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities:
Have a comprehensive understanding of the following:
  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.

Requirements
Position Qualifications
  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills • Strong communication skills with capacity to make independent decisions • Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None

What Quipt Home Medical employees say

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