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Customer Representative Manager Jobs in Rochester, NH

Technipower

Customer Service Representative

Sanford, ME

$49K - $52K/yr

In this role, you will be working as a Customer Service Representative for a client in the ... Experience working in a CRM (Salesforce) and an ERP (Epicor) system * Ensure customer inquiries are ...

Domino's

Customer Service Rep

Kennebunk, ME · On-site

$16.75 - $22.75/hr

From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice ...

Domino's Pizza

Customer Service Rep

Kennebunk, ME

$16.75 - $22.75/hr

From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice ...

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Customer Representative Manager information

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$5

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How much do customer representative manager jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer representative manager in Rochester, NH is $42.77, according to ZipRecruiter salary data. Most workers in this role earn between $25.38 and $60.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Rochester, NH? The most popular types of Customer Representative jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Customer Representative Manager jobs? Cities near Rochester, NH with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you

Remote Travel Support & Concierge Specialist

Cross Borders with Alex

Rochester, NH • Remote

Full-time

Posted 18 days ago

Job description

A travel industry company is looking for a Remote Travel Customer Representative to provide support to travelers. This role involves assisting clients with travel-related questions, managing itinerary updates, and ensuring a smooth experience. Ideal candidates will have excellent communication skills, customer service experience, and be comfortable working independently in a remote environment.

The position offers full training, flexible scheduling, and access to travel-related perks in a supportive team atmosphere. #J-18808-Ljbffr

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