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Customer Representative Manager Jobs in Raleigh, NC

Reboot Staff

Customer Account Representative

Raleigh, NC · On-site

$52K - $60K/yr

Customer Account Representative At Reboot Staff, we specialize in empowering businesses by ... Manage and maintain client accounts, addressing inquiries and resolving issues in a timely manner

New

Molly Maid

Customer Service Representative

Apex, NC · On-site

$15 - $18/hr

... manage time to effectively to meet deadlines. We'll teach you everything you need to know about ... As a Customer Service Representative, you will be responsible for: • Grow and retain customers ...

IBP Asset LLC

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

We are seeking a passionate and dedicated Customer Service Representative to join our team! Key ... Manage job work tickets with the internal system * Accountable for contacting national builders and ...

AA2IT

Customer Service Rep

Durham, NC · On-site

$14.50 - $19.75/hr

Customer Service Representative Pay Rate: 35/HR Location: 2 T.W.Alexander Drive, Research Triangle ... Primary tasks include heavy use of SAP for order management and building/maintaining customer ...

Hajoca Corporation

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Hajoca Corporation is one of the country's largest privately-held ... Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business ...

Molly Maid

Customer Service Representative

Apex, NC · On-site

$15 - $18/hr

... manage time to effectively to meet deadlines. We'll teach you everything you need to know about ... As a Customer Service Representative, you will be responsible for: Grow and retain customers ...

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All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Raleigh, NC

Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Raleigh, NC?

The most popular types of Customer Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Representative Manager jobs?

Cities near Raleigh, NC with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Customer Service Representative

Net Commesh

Raleigh, NC • On-site

$15.50 - $21.25/hr

Full-time

Re-posted 16 days ago

Job description

 
Job Title: Customer Service Representative
Location: Raleigh, NC
Department: Customer Service
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will serve as the first point of contact for our customers, addressing inquiries, concerns, and providing information in a friendly and professional manner. This role is critical in maintaining customer satisfaction and fostering loyalty through exceptional service.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer complaints or issues by actively listening and providing solutions promptly.
  • Maintain a detailed record of customer interactions and transactions using our CRM system.
  • Provide product information and support to customers to assist them in making informed decisions.
  • Assist in processing orders, returns, and exchanges according to company policies.
  • Collaborate with team members and departments to address customer needs and improve processes.

Qualifications:
  • High school diploma or equivalent; associate's degree or higher preferred.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to work flexible hours, including evenings and weekends if needed.
  • Proficiency in using customer service software and CRM systems.

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