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Customer Representative Executive Jobs in Raleigh, NC

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Customer Growth Sales Account Executive

Cary, NC · Remote

Business Development Representative, Account Executive), with a consistent track record of meeting ... Familiarity with Salesforce CRM. * Experience with Sandler Sales Training or similar structured ...

Toast

Customer Growth Sales Account Executive

Cary, NC · On-site

Business Development Representative, Account Executive), with a consistent track record of meeting ... Familiarity with Salesforce CRM. * Experience with Sandler Sales Training or similar structured ...

Siemens Mobility

Senior Executive Assistant

Raleigh, NC · On-site

$81.75 - $140.15/hr

Our software enables customers to manage the full lifecycle of assets, facilities, and ... Serve as a trusted business partner and representative for executive leaders. * Understand ...

New

Siemens

Senior Executive Assistant

Raleigh, NC · On-site

Our software enables customers to manage the full lifecycle of assets, facilities, and ... Serve as a trusted business partner and representative for executive leaders. * Understand ...

Siemens

Senior Executive Assistant

Raleigh, NC · On-site

Our software enables customers to manage the full lifecycle of assets, facilities, and ... Serve as a trusted business partner and representative for executive leaders. * Understand ...

NCSU

Executive Assistant

Raleigh, NC

... exceptional customer service and professional representation of the AVC's Office. * Plan and coordinate executive events including leadership meetings, retreats, Board of Trustees activities ...

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Customer Representative Executive information

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How much do customer representative executive jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer representative executive in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a customer representative executive do?

A Customer Representative Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. They interact with customers through various channels such as phone, email, or live chat, ensuring a positive customer experience. Their role often includes troubleshooting issues, processing orders or returns, and escalating complex cases to higher management if needed. They play a key part in building customer loyalty and maintaining the company's reputation.

What are the key skills and qualifications needed to thrive as a customer representative executive, and why are they important?

To thrive as a Customer Representative Executive, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help professionals excel in customer interactions. These competencies are critical for ensuring customer satisfaction, building loyalty, and effectively resolving issues.

What are some common challenges faced by customer representative executives, and how can they be managed effectively?

Customer Representative Executives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Effective communication skills, patience, and active listening are essential for resolving customer concerns professionally. Regular training sessions, supportive team environments, and clear escalation procedures help executives manage stress and maintain high service standards. Collaborating closely with other departments also ensures that customer issues are addressed efficiently and accurately.

What are the 5 qualities of a customer representative executive?

A customer representative executive should possess strong communication skills, patience, problem-solving ability, empathy, and adaptability. These qualities enable effective interaction with customers, resolution of issues, and maintaining positive relationships. Technical proficiency with customer service tools and a professional attitude are also important for success in this role.

What are the most commonly searched types of Customer Representative jobs in Raleigh, NC?

The most popular types of Customer Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Representative Executive jobs?

Cities near Raleigh, NC with the most Customer Representative Executive job openings:

Customer Representative Executive jobs near you

Customer Service Representative / Project Manager

AlphaGraphics - US698

Garner, NC • On-site

$37K - $50K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Customer Service & Project Manager:

AlphaGraphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider offering much more than traditional print collateral. We are a one-stop-shop for signage, high-volume mailing digital marketing, and design, as well as full offset and digital printing in-house.
Our tight-knit team in AlphaGraphics - US698 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. 
We are growing our team and are looking for a capable professional to work closely with and report directly to the Vice President of Sales and Vice President of Operations. This is a great opportunity within our company for a well-organized and eager individual who likes customer-facing and project management. This role will be instrumental in the communication and job management of our most important clients.
Our ideal candidate is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the ability to manage projects and keep things moving. AG Downtown Raleigh is a strong and respected brand in the Raleigh/Triangle community and we look forward to adding another quality individual to our team!
Responsibilities and Duties

  • Assists the executive team with managing orders, tracking production, etc.
  • Suggests appropriate products and services to meet customer needs and budget
  • Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity
  • Demonstrates the ability to carry on a business conversation with customers
  • Prepares estimates and establishes/maintains estimate follow-up procedures
  • Communicates with customers on order status and changes in the production schedule
  • Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
  • Helps as needed with reports, close-out, invoices, and required paperwork
  • Identifies and resolves customer satisfaction issues
  • Establishes and maintains effective team relationships with all support departments
  • Manages the oversight of their jobs through the prepress and production process
  • Follows all company policies, procedures, and business ethics codes
Qualifications and Skills

  • High school diploma or GED required
  • At least two years in retail, inside sales, customer service or executive assistant work
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills
  • Familiarity with Adobe tools a plus
 
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.