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Customer Representative Manager Jobs in Raleigh, NC

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Sales Manager Written By : Kim Benton and Bill Wickward Job Summary: As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure ...

AMT Group Inc

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Sales Manager Written By : Kim Benton and Bill Wickward Job Summary: As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure ...

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Sales Manager Written By : Kim Benton and Bill Wickward Job Summary: As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure ...

Alumni Hall

Customer Service Representative

Chapel Hill, NC · On-site

$13.25 - $18/hr

Store Management Status: Part-Time Responsibilities: • Greet and acknowledge all customers • ... policy • Assist brand reps in customer service & the Checkout Experience (email capture ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate ...

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

... Customer Service Rep with Sola Plumbing! Our Garner, NC office is looking for a friendly ... Management genuinely cares about our team's well-being, and we're always finding ways to elevate ...

Molly Maid

Customer Service Representative

Apex, NC · On-site

$15 - $18/hr

Customer Service Representative Would you like a new career where you get training and have an ... and can manage time effectively to meet deadlines. We'll teach you everything you need to know ...

FASTSIGNS #111701

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter ... will be made by the management of this franchisee. All inquiries about employment at this ...

CCL Label

Customer Service Representative

Fuquay Varina, NC · On-site

$13.25 - $18/hr

The Customer Service Representative's responsibilities include: Sales Order Entry: Reviews the ... persons, management, and other employees of the organization. Ability to read and interpret ...

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All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Raleigh, NC

Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

What are the salary expectations for customer service managers?

Customer Representative Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as conflict resolution and CRM software proficiency, and may include bonuses or benefits.

Is a Customer Representative Manager job stressful?

A Customer Representative Manager role can be stressful due to managing customer issues, meeting service targets, and supervising staff. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially during busy periods or when dealing with difficult customers.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, strict performance targets, and handling difficult customer interactions. Managing stress requires good communication skills, patience, and the ability to stay calm under pressure. The level of stress can vary based on the company's workload, support systems, and individual resilience.
What are the most commonly searched types of Customer Representative jobs in Raleigh, NC? The most popular types of Customer Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Representative Manager jobs? Cities near Raleigh, NC with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you
Customer Service Representative

Customer Service Representative

Air Clean Systems

Creedmoor, NC • On-site

$11.50 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Job Description

AirClean

Job Title: Customer Service Representative

Department or Division: Sales

Reports To: Sales Manager

Written By: Kim Benton and Bill Wickward

Job Summary:

As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their ductless fume hoods, workstations, enclosures and devices as outlined by the manufacturer's IFU (instruction for use).

Job Duties

  • Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written.
  • Perform order entry function for company within Company MRP.
  • Present extended warranty and service contract options to the customer of existing account for consideration.
  • Maintain all customer contact details within company CRM package. Ensure accuracy and completeness.
  • Maintain accurate records of customer files.
  • Communicate and work with company’s service department to provide timely answers to customer problems.
  • Inform and communicate with customers about companion products that might be beneficial.
  • Communicate with Company’s customers regarding order status and manage client expectations internally/externally.
  • Other administrative duties as assigned by manager to maintain best in class customer service and support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • High school diploma or equivalent.
  • Prior experience working in a call center or customer service department.
  • Proficiency with Microsoft Office.
  • Must be detail oriented.
  • Positive attitude and the ability to work both in a team environment and independently.


Preferred Qualifications

  • Experience with MRP system, specifically SAGE 100.

Accountabilities:

  • Highest quality of Customer Service is displayed.
  • Foster a team environment between management, production and marketing to ensure corporate goals are achieved.
  • Accurate management of Company CRM and MRP systems.

Terms of employment:

This is a full-time, non-exempt, hourly position.

Hours:

The general hours shall be Monday – Friday, 8:00am to 5:00pm, with an hour break for lunch. These hours may vary depending on phone coverage needs.

Work Environment:

Work is regularly performed in an office environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit. The employee is occasionally required to stand and/or walk. The employee must occasionally lift, carry, push or pull up to 10 pounds.

Travel:

No travel required.

Benefits:

Compensation package includes major medical benefits, dental insurance, vision insurance, Teledoc, life insurance and 401K plan with employer contribution. Paid personal leave plus company paid general holidays and paid company holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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