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Customer Representative Manager Jobs in Raleigh, NC

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt ... Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months: 401k ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Capitol Coffee Systems is seeking a detail-oriented and proactive ... Order Management: Enter and process customer orders, including approving web orders. Update ...

AMT Group Inc

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative As part of the overall sales team, the Customer Service ... Maintain all customer contact details within company CRM package. Ensure accuracy and completeness.

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Sales Manager Written By : Kim Benton and Bill Wickward Job Summary: As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure ...

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

... Customer Service Rep with Sola Plumbing! Our Garner, NC office is looking for a friendly ... Management genuinely cares about our team's well-being, and we're always finding ways to elevate ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$18 - $22/hr

Order Management: ◦ Enter and process customer orders, including approving web orders. ◦ Update ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Palmer-Donavin

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

The Customer Service Representative serves as the primary day-to-day point of contact for customers ... Enter, manage, and track customer orders while documenting customer interactions and follow-up ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate ...

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Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Raleigh, NC?

The most popular types of Customer Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Representative Manager jobs?

Cities near Raleigh, NC with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Customer Service Representative

Pratt Industries

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

45th of 120 rated packaging manufacturers

Job description

Position: Customer Service Representative
Location: Raleigh, NC
Job Type: Full Time, Salary Non-Exempt
Reports To: Sales Manager
Perks of Pratt:
Within 1 Month: Eligible for insurance benefits
At 3 Months: 401k with partial match
At 6 Months: PAID vacation days
Benefits:
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Parental leave
  • Vision insurance
Unbox your career! Click apply to start the process!
Job Description
Overview:
  • The Customer Service Representative will manage the day-to-day requirements for our customers. This position is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing, high visibility business.
  • The Customer Service Representative will be expected to manage customer business orders and address all inquiries and complaints. This is a fast-paced role requiring the ability to multi-task, problem solve, and work cross-functionally within the plant and office.
  • This role will work closely with our team of Sales Representatives and will be directly responsible for building production specifications, accepting and confirming customer purchase orders, confirming inventory availability, ensuring on time and in full delivery, as well as ensuring invoicing accuracy. The CSR position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The CSR will also have daily interaction with our customers' facility managers and purchasing teams, and will provide rapid responses to all customer inquiries and needs.
Primary Responsibilities:
  • Working closely with our sales team to promote business retention and growth.
  • Creating specs for production with information provided from sales & design.
  • Processing customer purchase orders.
  • Handling business customer complaints and questions and following-up with appropriate internal personnel as required.
  • Confirming On Time and In Full (OTIF) Shipments.
  • Providing rapid responses to all customer tactical needs (order needs, order changes, freight questions, etc.)
  • Tracking warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyzing monthly usages and re-stocking per customer.
  • Maintaining business customer files.
  • Complying with company policies and procedures.
  • Additional duties as assigned by management.
Educational Requirements:
  • High school diploma or GED
  • Bachelor's degree or equivalent education and experience preferred.
Experience Requirements:
  • Experience with customer service in the manufacturing industry.
  • Experience with management of multiple customer accounts.
  • Experience with Amtech software preferred.
Required Skills:
  • Strong communication skills both written and verbal
  • Intermediate computer skills
  • Strong math/algebra skills
  • Problem solving and critical thinking
Physical Demands:
  • The employee is regularly required to walk and talk and hear.
  • The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms.
  • The employee is occasionally required to sit.
  • Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Leadership Attributes:
  • Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
  • Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
  • Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques.
  • Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
  • Professional appearance to support his/her role as a managerial representative of the company.
Performance Measurements:
  • Operating standards - the employee will need to meet or exceed the Operating Standards in the areas of sales, customer service, quality, cost, safety, customer satisfaction and productivity. Such standards will be set annually and communicated to the Service Manager.
  • Personal growth - while the company will provide the tools to assist the CSR to grow professionally the responsibility for moving forward lies with the individual. Each year there will be goals developed and agreed to by the GM and his/her superior.
  • Employee relations - through observations the CSR will be evaluated regarding his/her skills and advancements in the areas of motivational techniques and results, positive and corrective/constructive feedback, subordinate development and creating a positive work environment.
  • Creativity - this will be evaluated by how active the CSR is in participating in advancing the business through new and innovative ideas.

Pratt Industries is America's 5th largest paper and packaging company with more than 7,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by "harvesting the urban forest."
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, FSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

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