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Customer Representative Manager Jobs in Virginia

Centuria

Service Desk Manager

Alexandria, VA · On-site

Service Desk Manager Location: Alexandria, Virginia Company/ Program Description: Centuria, a ... the customer representatives the status and activities of personnel covered under contract ...

Centuria

UCC Supervisor

Alexandria, VA · On-site

... the customer representatives the status and activities of personnel covered under contract ... Management Institute (ICMI) or other institute/company. We may use artificial intelligence (AI ...

SBM Management Services

Customer Service Rep

Sandston, VA · On-site

$16 - $17/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

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Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.
What are the most commonly searched types of Customer Representative jobs in Virginia? The most popular types of Customer Representative jobs in Virginia are:
What cities in Virginia are hiring for Customer Representative Manager jobs? Cities in Virginia with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you

Provisional - Customer Service Representative Martinsville

Eastman Chemical Company

Fieldale, VA • On-site

$21/hr

Full-time

Posted 15 days ago

Job description

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visitwww.eastman.com.

The Role

The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers.  The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners.  The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing.

We are only looking for candidates who live in the Martinsville, VA area and can work either of the following schedules: 

  • 8:00 am-5:00 pm Eastern
  • 9:00 am-6:00 pm Eastern

This role is Provisional

Responsibilities
  • Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
  • Analysis of inventory and customer demand.
  • Partner with Sales in support of customer needs.
  • Manage customer records and report customer information.
  • Build relationships with customers and internal partners.
  • Foster teamwork.
  • Back-up colleagues as needed.
  • Travel on an infrequent basis in support of sales effort.
Qualifications
  • Bachelor's Degree in a related field is required - (business, supply chain, international business, sales, marketing, etc.).
  • Excellent communication skills both oral and written required. 
  • Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience. 
  • Strong prioritization, planning and analytical skills required.
  • Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.
  • Individual must have the ability to contribute independently and within a team environment.
  • Relevant previous customer service, sales, supply chain or manufacturing experience. 
  • Relevant product knowledge.
  • Coursework completed in chemistry, engineering, mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus.

The starting hourly pay rate for this position is $21.00.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.

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