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Customer Representative Executive Jobs in Virginia

Customer Relationship Executive

Mclean, VA · On-site +1

$175K - $200K/yr

Overview The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying ... Represents Steampunk within industry associations/groups to increase brand awareness and develop ...

The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating ... Represents Steampunk within industry associations/groups to increase brand awareness and develop ...

Overview The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying ... Represents Steampunk within industry associations/groups to increase brand awareness and develop ...

Customer Relationship Executive

Mclean, VA · On-site

$77K - $105K/yr

The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating ... Represents Steampunk within industry associations/groups to increase brand awareness and develop ...

Customer Relationship Executive

Mclean, VA

$77K - $105K/yr

Overview The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying ... Represents Steampunk within industry associations/groups to increase brand awareness and develop ...

Customer Relationship Executive

Mclean, VA · On-site

$77K - $105K/yr

Overview The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying ... Represents Steampunk within industry associations/groups to increase brand awareness and develop ...

... customers across the U.S. As an account executive focusing on the SLED market, you will be ... Marketing for lead generation, Business Development Representatives for lead qualification, Pre ...

... customers across the U.S. As an account executive focusing on the SLED market, you will be ... Marketing for lead generation, Business Development Representatives for lead qualification, Pre ...

Our Customer Service Representative will support our Service Managers, Dispatchers, and Trades ... Whether you're an entry-level worker or a senior executive, an HR Manager or a front line ...

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Showing results 1-20

Customer Representative Executive information

What does a customer representative executive do?

A Customer Representative Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. They interact with customers through various channels such as phone, email, or live chat, ensuring a positive customer experience. Their role often includes troubleshooting issues, processing orders or returns, and escalating complex cases to higher management if needed. They play a key part in building customer loyalty and maintaining the company's reputation.

What are the 5 qualities of a customer representative executive?

A customer representative executive should possess strong communication skills, patience, problem-solving ability, empathy, and adaptability. These qualities enable effective interaction with customers, resolution of issues, and maintaining positive relationships in a fast-paced service environment.

What are some common challenges faced by customer representative executives, and how can they be managed effectively?

Customer Representative Executives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Effective communication skills, patience, and active listening are essential for resolving customer concerns professionally. Regular training sessions, supportive team environments, and clear escalation procedures help executives manage stress and maintain high service standards. Collaborating closely with other departments also ensures that customer issues are addressed efficiently and accurately.

What are the key skills and qualifications needed to thrive as a customer representative executive, and why are they important?

To thrive as a Customer Representative Executive, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help professionals excel in customer interactions. These competencies are critical for ensuring customer satisfaction, building loyalty, and effectively resolving issues.
What are the most commonly searched types of Customer Representative jobs in Virginia? The most popular types of Customer Representative jobs in Virginia are:
What cities in Virginia are hiring for Customer Representative Executive jobs? Cities in Virginia with the most Customer Representative Executive job openings:

Sr Executive Administrative Specialist

INTECON

Quantico, VA • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Job description

* Top-Secret Security Clearance Required *

Job Role: Executive Administrative Specialist - Senior (DCSA)
City/State/Region: Quantico, VA and Northern Virginia area.
Location:
Onsite (DCSA Headquarters in Quantico, VA)
Job Type:
Full-Time / Exempt
Citizenship: U.S. Citizen Only
Clearance: Must possess a Top-Secret security clearance or higher to be considered.
Salary Range: $70K - $90K
Job Posting
Close Date: 9/30/2026

Overview:

INTECON, LLC is seeking highly organized, proactive, and customer-focused Senior Executive Administrative Specialists to support executive leadership within the Defense Counterintelligence and Security Agency (DCSA) Headquarters (HQ).

This position provides comprehensive executive, administrative, and business operations support to senior government leaders and front offices across DCSA, including organizations such as the Office of the Director, Strategy & Integration (S&I), Office of General Counsel (OGC), Logistics Management Office (LMO), and other HQ directorates.

The selected candidate will serve as a trusted advisor and operational coordinator responsible for executive calendar management, correspondence, task management, meeting coordination, office operations, reporting, and stakeholder engagement. The ideal candidate thrives in a fast-paced, high-visibility environment requiring exceptional attention to detail, sound judgment, discretion, and the ability to manage multiple competing priorities while supporting senior executives.

Key Responsibilities:
  • Executive Support:
    • Provide comprehensive executive administrative support to senior government leaders and Front Office staff.
    • Manage complex executive calendars, scheduling priorities, travel, conferences, and leadership engagements.
    • Coordinate internal and external meetings, conferences, executive briefings, and special events.
    • Prepare executive correspondence, memorandums, briefing materials, reports, presentations, and other official communications.
    • Exercise sound judgment when prioritizing requests, resolving scheduling conflicts, and managing executive workflows.
  • Task Management & Executive Coordination:
    • Manage organizational taskers from receipt through completion using Government task management systems such as CATMS or similar platforms.
    • Track action items, suspense dates, deliverables, and executive correspondence to ensure timely completion.
    • Coordinate responses across multiple offices and organizations.
    • Maintain executive tracking tools, dashboards, and workload reports.
  • Office Operations:
    • Support daily front office operations, ensuring efficient administrative processes and continuity of operations.
    • Coordinate visitor access, conference room scheduling, telecommunications, and office logistics.
    • Assist with onboarding and offboarding activities, workspace coordination, and Government Furnished Equipment (GFE) accountability.
    • Maintain office records, shared drives, electronic filing systems, and administrative documentation.
  • Communications & Correspondence:
    • Prepare, review, edit, and proofread executive-level correspondence, reports, briefing papers, and presentations.
    • Coordinate incoming and outgoing correspondence, ensuring accuracy, completeness, and compliance with agency standards.
    • Monitor shared inboxes and distribute communications appropriately.
    • Support document management, formatting, version control, and records management activities.
  • Program & Business Operations Support:
    • Compile recurring reports, metrics, dashboards, and executive summaries.
    • Support planning and execution of organizational initiatives, meetings, ceremonies, training events, and special projects.
    • Assist with travel coordination using the Defense Travel System (DTS), meeting logistics, and administrative packages.
    • Maintain organizational calendars, trackers, Standard Operating Procedures (SOPs), and reference materials.
  • Stakeholder Engagement:
    • Serve as a liaison between executive leadership and internal/external stakeholders.
    • Coordinate activities across DCSA directorates, DoD organizations, military services, and industry partners.
    • Maintain professional communications while representing executive leadership.
Clearance Requirements:
  • Active Top-Secret (TS) security clearance is required; TS/SCI clearance is preferred.
Qualifications:
  • Associate's degree in Business Administration, Management, Communications, Public Administration, or related field; Bachelor's degree preferred. Relevant experience or certifications may substitute for a degree.
  • Minimum 10 years of high-level administrative experience supporting senior executives in government, military, or large-scale corporate environments.
  • Minimum 5 years of progressively responsible executive administrative, business operations, or program support experience within the DoD or other Federal agencies.
  • Minimum 3 years supporting senior executives, SES, Flag Officers, General Officers, Senior Directors, or equivalent leadership.
  • Experience supporting high-visibility front office operations requiring discretion and independent judgment.
  • Experience coordinating multiple projects and priorities simultaneously.
  • Required Skills:
    • Executive calendar management.
    • Executive correspondence and document preparation.
    • Task management and suspense tracking.
    • Meeting planning and executive event coordination.
    • Office management and business operations.
    • Records management and document control.
    • Executive communications and stakeholder engagement.
  • Demonstrated technical proficiency with:
    • Microsoft (MS) Office Suite (Outlook, Word, Excel, PowerPoint)
    • MS Teams
    • SharePoint
    • Adobe Acrobat Pro
    • CATMS or comparable task management systems
    • ServiceNow
    • Microsoft Project (preferred)
    • Power BI (preferred)
    • Defense Travel System (DTS) (preferred)
  • Core Competencies:
    • Executive presence and professionalism
    • Exceptional organizational and time management skills
    • Strong written and verbal communication skills
    • Critical thinking and problem-solving
    • Attention to detail and accuracy
    • Customer Service Orientation
    • Ability to maintain confidentiality
    • Adaptability in a dynamic, fast-paced environment
    • Ability to work independently with minimal supervision.
Why Join INTECON?

At INTECON, LLC, we provide mission-focused support to the DoD and Federal Government, helping senior leaders execute critical national security missions. As a Senior Executive Administrative Specialist, you will become an integral member of a high-performing team supporting executive leadership across DCSA Headquarters while gaining experience in strategic operations, executive coordination, and enterprise business management.

Benefits:
  • Comprehensive Group Health Plans (Medical, Dental, and Vision) coverage.
  • Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance.
  • Critical Illness and Accident Insurance.
  • Flexible Spending Accounts and Supplemental Plans Available.
  • Generous Paid Time Off and Holiday Pay.
  • 401k Retirement Plan with Company Match.
  • Company-paid Training/Development Programs, and Educational Assistance Programs.
  • Employee Assistance, Health Advocacy, and Financial Wellbeing Programs.
About INTECON:

Founded in 1999, INTECON has been a trusted leader in delivering cutting-edge technology and strategic solutions for defense, security, and mission-critical operations for over two decades. As an integral part of Aspetto, we go beyond conventional government contracting - driving innovation, anticipating challenges, and developing forward-thinking solutions that enhance operational effectiveness and national security.

Leveraging Aspetto's deep expertise in acquisition, design, deployment, and sustainment, INTECON ensures strategic superiority and mission success for our clients. Our ISO 9001:2015 certification reflects our unwavering commitment to quality, precision, and operational excellence. With a robust suite of capabilities including Enterprise IT & Cloud-Based Technologies, Software Development & Cybersecurity, Data & Analytics, Intelligence & Professional Services, Logistics, and Tactical Equipment. We empower organizations with agile, scalable, and mission-driven solutions.

At INTECON, our dedication to integrity, ingenuity, and client-focused execution positions us as a premier partner in defense and technology. Together with Aspetto, we continue to set new standards of excellence, ensuring the security, resilience, and success of those we serve.

INTECON is proud to be an Equal Opportunity Employer committed to fostering diversity and inclusivity. We firmly uphold the principle of Equal Pay for Equal Work, without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, eligible veteran status, or any other protected characteristic. We welcome qualified applicants from all backgrounds and strive to create a workplace where everyone feels valued and respected.

Compensation Disclaimer:

The salary range listed reflects a broad span to account for variations in experience, education, certifications, security clearance level, and other job-related factors. Final compensation will be determined based on the candidate's qualifications, relevant experience, and alignment with both company guidelines and contractual rate restrictions established by the Government or customer.

Employment Type: FULL_TIME