ZipRecruiter

Log In

1

Customer Representative Manager Jobs in Florida (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Florida

Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.
What are the most commonly searched types of Customer Representative jobs in Florida? The most popular types of Customer Representative jobs in Florida are:
What cities in Florida are hiring for Customer Representative Manager jobs? Cities in Florida with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you

General Manager - Service

Hill York Service Company

Fort Lauderdale, FL • On-site

Full-time

Re-posted 10 days ago

Job description

About Us

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Job Summary

Hill York seeks a dynamic, growthminded General Manager - Service to lead our service business across MiamiDade and Broward counties. As a key member of Hill York's leadership team, this individual is responsible for full P&L ownership, overall service operational performance, customer experience, team development, safety, and strategic growth. The GM - Service will lead our Service Manager, CSR Manager, and Service Analyst to deliver bestinclass HVAC service, maintenance, and repair solutions. This leader will drive consistency, operational excellence, and long-term customer satisfaction while collaborating closely with Sales, Operations, and leadership to strengthen processes and  grow our service portfolio in South Florida. This is a highimpact leadership role in a fastpaced, relationshipdriven business where integrity, teamwork, and performance are core values.

Essential Duties & Responsibilities

Leadership & People Development 

  • Lead, mentor, and develop the Service Manager, CSR Manager, and Service Analyst to ensure high performance, accountability, and continuous improvement.
  • Promote a highperformance culture grounded in accountability, results, teamwork, safety, and customer focus. 
  • Support the Service Manager in developing field technicians and warehouse operations by guiding priorities and reinforcing standards.
  • Assess talent needs and ensure development through training, coaching, and strategic hiring. 
  • Reinforce consistent operational processes and best practices across the region in collaboration with other service leaders.

 Operational Excellence 

  • Oversee overall service operations at a strategic level, ensuring the team delivers timely, highquality service across Dade and Broward.
  • Ensure the Service Manager, CSR Manager, and Service Analyst maintain strong scheduling, labor planning, dispatch coordination, PM execution, billing accuracy, and customer support.
  • Drive standardization and continuous process improvement to increase efficiency, consistency, and operational reliability.
  • Support resolution of escalated customer issues with urgency and professionalism in partnership with the Service Manager and CSR Manager.
  • Champion the adoption of digital tools and workflow modernization to enhance field documentation, transparency, and productivity.

 Financial & Business Management 

  • Own full P&L responsibility for the Dade and Broward service business. 
  • Develop and execute annual operating plans, revenue goals, and margin expectations. 
  • Monitor key metrics including labor utilization, materials cost, inventory, backlog, DSO, PM compliance, and service profitability. 
  • Support collections efforts on overdue accounts and maintain strong communication with Finance. 
  • Ensure proper pricing governance for materials, labor rates, and refrigerant. 
  • Drive service business growth by partnering with Sales and supporting the Service Manager in lead generation, repair opportunities, and PM agreement expansion.

 Customer & Account Management 

  • Serve as a senior point of contact for key accounts, ensuring longterm relationships, high service satisfaction, and strategic alignment. 
  • Conduct site visits, customer meetings, and quarterly business reviews (QBRs) with major clients as needed. 
  • Maintain strong, trust-based relationships focused on reliability, quality, and responsiveness. 

Safety & Compliance 

  • Promote a proactive safety culture in alignment with Hill York and EMCOR policies. 
  • Ensure the Service Manager and field teams meet safety expectations, documentation requirements, and regulatory compliance related to refrigerants, equipment, and field practices.
  • Participate in safety initiatives, audits, incident reviews, and corrective action planning as needed.

 Strategic Leadership 

  • Contribute to the company's overall strategic direction as a member of the leadership team. 
  • Drive process improvement, service modernization, and crossdepartment alignment to strengthen the business.
  • Champion new technologies, digital workflows, and best practices from across EMCOR.
  • Identify emerging trends, customer needs, and regional opportunities for service growth. 

#hillyork

#LI-SD2

#LI-TM1

#LI-Onsite

Qualifications
  • Minimum 10 years of commercial HVAC service experience in a mechanical contracting environment.
  • Minimum 3-5 years of leadership experience. 
  • Proven success managing service operations with P&L accountability. 
  • Strong leadership, coaching, and talentdevelopment skills. 
  • Experience leading process improvement and implementing operational best practices.
  • Excellent communication, customer service, and relationshipbuilding skills. 
  • High proficiency in Microsoft Office and service management software; experience with COINS, and XOi preferred. 
  • Strong organizational skills with the ability to manage competing priorities. 
  • Valid driver's license; ability to travel across Dade/Broward counties. 
  • Fulltime, onsite presence is required due to the handson nature of this role, which demands daily interaction with service, dispatch, billing, field leadership, and customer relationships.
Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Employment Type: FULL_TIME

Apply