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Customer Representative Executive Jobs in Florida

Customer Management Systems

Be Seen First

Executive Assistant/Accounts Receivable

Casselberry, FL · On-site

$30K - $35K/yr

Customer Management Systems is an Automotive Training Center located in Sanford, FL. We train sales reps every week nationwide. CMS is currently seeking ​a candidate to perform Executive Assistant ...

Hertz

Executive Customer Specialist

Estero, FL

$19.23/hr

The primary mission of the Executive Customer Service Representative is to deliver a high standard of personalized, full-resolution customer service. The specialist is responsible for providing ...

CRG

Customer Service Representative

Odessa, FL · On-site

$17/hr

Customer Service Representative Location: Odessa, FL 33356 Duration: 20-week contract, potential ... Associate #zr Company Description CRG is a provider of Executive & Professional Search, Direct Hire ...

Qualifacts

Account Executive

Tampa, FL · On-site

Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers ... The Account Executive position is an outside sales opportunity. Focus will be on understanding ...

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Customer Representative Executive information

What does a customer representative executive do?

A Customer Representative Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. They interact with customers through various channels such as phone, email, or live chat, ensuring a positive customer experience. Their role often includes troubleshooting issues, processing orders or returns, and escalating complex cases to higher management if needed. They play a key part in building customer loyalty and maintaining the company's reputation.

What are the key skills and qualifications needed to thrive as a customer representative executive, and why are they important?

To thrive as a Customer Representative Executive, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help professionals excel in customer interactions. These competencies are critical for ensuring customer satisfaction, building loyalty, and effectively resolving issues.

What are some common challenges faced by customer representative executives, and how can they be managed effectively?

Customer Representative Executives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Effective communication skills, patience, and active listening are essential for resolving customer concerns professionally. Regular training sessions, supportive team environments, and clear escalation procedures help executives manage stress and maintain high service standards. Collaborating closely with other departments also ensures that customer issues are addressed efficiently and accurately.

What are the 5 qualities of a customer representative executive?

A customer representative executive should possess strong communication skills, patience, problem-solving ability, empathy, and adaptability. These qualities enable effective interaction with customers, resolution of issues, and maintaining positive relationships. Technical proficiency with customer service tools and a professional attitude are also important for success in this role.

What are the most commonly searched types of Customer Representative jobs in Florida?

The most popular types of Customer Representative jobs in Florida are:

What cities in Florida are hiring for Customer Representative Executive jobs?

Cities in Florida with the most Customer Representative Executive job openings:

Customer Representative Executive jobs near you

Insurance Customer Service Representative

Clearwater Beach, FL • On-site

FrankCrum
51 - 200 employees

7.4

Company rating: 7.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

220th of 496 rated business services

Great coworkers

Good employer

Respectful managers

Learn more about FrankCrumexternal

$36K - $50K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Customer Service Representative

We are excited to announce a full-time Customer Service Representative position filled with many exciting opportunities! In this role, you will contribute to the mission of FrankCrum by delivering exceptional day-to-day service and administrative support for commercial insurance clients. The role supports Agency Leadership, Account Executives, and Account Managers by processing policy transactions, maintaining accurate client records, responding to client inquiries, and ensuring timely, accurate execution of service activities that contribute to client satisfaction and retention.

The Attributes We Seek

1. High school education or equivalent. 2. One (1) year of commercial insurance, customer service, or administrative support experience preferred. 3. Florida 4-40 Customer Representative License required. 4. Proficiency with Microsoft Office Suite required.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

  • Health Insurance is zero dollar paycheck cost for employee's coverage and only $295 a month for family!
  • Dental and Vision Insurance
  • Short Term Disability and Term Life Insurance at no cost to the employee
  • Long Term Disability and Voluntary Term Life Insurance
  • Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
  • 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
  • Employee Assistance Program at no cost to the employee
  • Flexible Spending Accounts for Medical and Dependent Care Reimbursement
  • Health Savings Account funded by FrankCrum
  • Paid time off and holiday pay
  • Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
  • PTO cash out
  • Tickets at Work
  • Access to the Corporate America Family Credit Union
  • Employee and client referral bonus programs
  • Paid volunteer time
  • Disaster Relief Fund for employees

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

What FrankCrum employees say

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Hours and flexibility

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