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Customer Reliability Engineer Jobs in Tulsa, OK (NOW HIRING)

Product Reliability Engineer II

Tulsa, OK · On-site

$93K - $117K/yr

Determines reliability requirements of components and systems to achieve company, customer, and any ... Collaborates with the engineering team and seek opportunities to develop new/improve existing ...

Product Reliability Engineer II

Tulsa, OK · On-site

$93K - $117K/yr

Determines reliability requirements of components and systems to achieve company, customer, and any ... Collaborates with the engineering team and seek opportunities to develop new/improve existing ...

... customers. * Collaborates with Configuration Management, Technical Publications, Reliability Engineering, and other specialty engineering disciplines to ensure all requirements are adequately ...

Development Engineer Department: Engineering Employment Type: Full Time Location: Tulsa, OK ... reliability. * Collaborate with cross-functional teams, including manufacturing and customer ...

GD Energy Products is looking for a Development Engineer to work in Tulsa, OK . When joining GD ... reliability. * Collaborate with cross-functional teams, including manufacturing and customer ...

Mechanical Engineer

Tulsa, OK · On-site

$65 - $80/hr

... and customer requirements. Your work will directly support product reliability, operational efficiency, and aviation safety while providing exposure to a wide variety of engineering initiatives ...

Senior Platform Engineer

Tulsa, OK · On-site

$95K - $131K/yr

... which we deliver value to customers. We're strongly against artificial separations of ... Drive improvements in our site reliability across our products, driving centralized logging ...

Senior Test Engineer

Tulsa, OK · On-site

$100 - $135/hr

Engineers here have real ownership--working closely with customers, operations, and leadership to ... This role is critical to ensuring the quality, reliability, and performance of complex printed ...

New

Software Engineer, Backend

Tulsa, OK · On-site

$155K - $222K/yr

... reliability, performance, scalability, testability, maintainability, observability, and developer experience. * Work with various groups within Cisco to understand their and our customers' data ...

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Customer Reliability Engineer information

See Tulsa, OK salary details

$52.9K

$102.3K

$122.2K

How much do customer reliability engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer reliability engineer in Tulsa, OK is $102,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,900.00 and $111,800.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
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What job categories do people searching Customer Reliability Engineer jobs in Tulsa, OK look for? The top searched job categories for Customer Reliability Engineer jobs in Tulsa, OK are:
Infographic showing various Customer Reliability Engineer job openings in Tulsa, OK as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,279 per year, or $49.2 per hour.

Product Reliability Engineer II

AAON, Inc.

Tulsa, OK • On-site

$93K - $117K/yr

Full-time

Re-posted yesterday


AAON rating

8.0

Company rating: 8.0 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

174th of 487 rated machine equipment manufacturers


Job description

Job Description:

Job Summary:Prepare and execute reliability tests, process data to identify issues, and lead teams in implementing improvements. Direct the design of reliability metrics and standards for continuous product improvement.

Essential Job Duties and Responsibilities:

  • Ensures completion of product qualification test plans, including functional, reliability, and durability testing.

  • Conducts production reliability tests and methodologies to anticipate failures.

  • Evaluates product performance, history, and failure trends to determine sources of poor component performance.

  • Determines reliability requirements of components and systems to achieve company, customer, and any governmental agency reliability objectives.

  • Conducts reliability analysis and works with the design teams to ensure the products designed can meet reliability specifications.

  • Collaborates with the engineering team and seek opportunities to develop new/improve existing durability test methodology to enhance product development efficiency

  • Supports root cause analysis and resolution of issues found during testing and on returned products from the field.

  • Advises and confers with engineers in design review meetings to give reliability findings and design recommendations.

  • Reviews code and engineering standards

Job Qualifications

Education and Experience Requirements:

Degree(s): Four-year ABET accredited degree in Engineering or equivalent technical degree in Applied Sciences. 2-4 years in the HVAC industry or equivalent experience in a similar industry.

Knowledge, Skills, and Abilities:

  • Communicates effectively in written and spoken form

  • Strong interpersonal skills

  • Exhibits good decision making and analytical problem-solving abilities

  • Demonstrates excellent multitasking and organizational skills

  • Works effectively as a team member in a fast-paced environment.

Work Environment:

  • Office with periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.


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