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Customer Reliability Engineer Jobs in Silver Spring, MD

Peraton

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Barbaricum

Senior Reliability Engineer

Washington, DC

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking an experienced Senior Site Reliability Engineer to support the reliability ...

Barbaricum

Senior Reliability Engineer

Washington, DC · On-site

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking an experienced Senior Site Reliability Engineer to support the reliability ...

Ad Hoc

Site Reliability Engineer

Mclean, VA · Remote

$57.50 - $76.50/hr

Site Reliability Engineer Job number: 880 This is a remote position. Ad Hoc is a technology company ... customers. Committed to high expectations and a welcoming culture Ad Hoc values acceptance ...

Ad Hoc LLC

Site Reliability Engineer

Mclean, VA · On-site

$57.50 - $76.50/hr

Site Reliability Engineer Job number: 880 This is a remote position. Ad Hoc is a technology company ... customers. Committed to high expectations and a welcoming culture Ad Hoc values acceptance ...

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Booz Allen Hamilton

Site Reliability Engineer

Herndon, VA · On-site

$58.50 - $77.75/hr

Booz Allen Hamilton is seeking a Site Reliability Engineer to enhance system resilience and ... customers with technical issues via phone or email • TS/SCI clearance with a polygraph • HS ...

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

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Customer Reliability Engineer information

See Silver Spring, MD salary details

$63.1K

$122K

$145.8K

How much do customer reliability engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer reliability engineer in Silver Spring, MD is $121,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,000.00 and $133,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Silver Spring, MD? For Customer Reliability Engineer jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Silver Spring, MD look for? The top searched job categories for Customer Reliability Engineer jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Reliability Engineer jobs? Cities near Silver Spring, MD with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Site Reliability Engineer

Site Reliability Engineer

Peraton

Washington, DC • On-site

$112K - $179K/yr

Full-time

Re-posted 4 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

42nd of 210 rated it services

Job description

Responsibilities
Program Overview
Peraton provides a secure, worldwide, high-performance communications network comprised of real-time interactive applications operating over a dedicated IP backbone with secure services for complex national and worldwide executive-level communications. Peraton provides the O&M of the network infrastructure and its components, integration for development of hardware and software solutions, and task support for the delivery of system, network, software, and security solutions.
About The Role
Peraton is seeking a self-driven and resourceful Site Reliability Engineer to join our dynamic of Network and UC engineers in Washington, DC. This position combines software engineering and systems administration disciplines to ensure the availability, performance, scalability, and reliability of mission-critical applications and infrastructure. The SRE will drive automation initiatives, observability improvements, and incident response operations.
Site Reliability Engineer responsibilities:
  • Design and implement automation solutions for infrastructure and application management.
  • Drive modernization efforts by engineering and implementing infrastructure improvements, automation capabilities, and technology refresh initiatives.
  • Develop and maintain monitoring and observability platforms.
  • Define and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
  • Support incident response, root cause analysis, and post-incident reviews.
  • Implement infrastructure-as-code and configuration management solutions.
  • Optimize system performance and reliability.
  • Collaborate with software development, operations, and security teams.
  • Support cloud and hybrid-cloud environments.

Qualifications
Required Qualifications:
  • An active/current TS/SCI Security Clearance is required.
  • Bachelors degree in computer science, information technology (or similar technical field) and eight (8+) years relevant experience; an additional four years of experience may be considered in lieu of degree.
  • Minimum 7+ years of software engineering, DevOps, or operations experience.
  • Cloud Certifications (AWS, Azure, or equivalent).
  • CISSP or CASP+
  • DoD 8140/8570 Compliant.
  • Strong Linux administration experience.
  • Experience with cloud-native technologies and automation frameworks.

Desired Qualifications and Experience:
  • CKA
  • RHCSA
  • AWS DevOps Engineer
  • Azure Administrator (AZ-400)
  • CCSP
  • Kubernetes, Rancher, Helm, Docker, cilium, Rook, Ceph, MinIO, S3, PortWorz, Load Balancing, Ansible, Desired State Configuration, Terraform, Python, Powershell, Scripting

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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