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Customer Reliability Engineer Jobs in Milwaukee, WI

FIS

Support Engineer - Enterprise Platforms

Milwaukee, WI · Hybrid

$144K - $246K/yr

IMPACT & SCOPE Direct impact on customer trust, production reliability, and operational continuity for Tier-1 banking institutions. - High visibility across customer, support, engineering, platform ...

GE HealthCare

Senior Systems Engineer

Waukesha, WI · On-site

$104K - $143K/yr

The role ensures alignment of customer workflows, product functionality, quality, reliability ... This position influences engineering approaches, projects, and programs within the business ...

Gehc

Senior Systems Engineer

Waukesha, WI · Hybrid

$104K - $143K/yr

The role ensures alignment of customer workflows, product functionality, quality, reliability ... This position influences engineering approaches, projects, and programs within the business ...

Milwaukee Tool

Adv Quality Engineer

Milwaukee, WI · On-site

$70K - $91K/yr

Reliability Functions: * Collaborate with Engineering and Marketing to translate customer needs into product requirements and specifications. * Support the product design process including ...

Milwaukee Tool

Adv Quality Engineer

Milwaukee, WI

$70K - $91K/yr

Reliability Functions: * Collaborate with Engineering and Marketing to translate customer needs into product requirements and specifications. * Support the product design process including ...

Actalent

Test Lab Manager

Franksville, WI · On-site

Test Lab Manager - Power Electronics Validation, Verification & Reliability Engineer This role ... Author detailed validation reports suitable for regulatory submissions, customer technical reviews ...

Fiserv, Inc.

Senior Director DevOps

Milwaukee, WI · On-site

$128K - $164K/yr

... customers. Define the infra patterns to integrate with data and technology partners across ... s and SRE teams including analysts and managers; 6 years working with infrastructure ...

Foxconn WI

Test Engineer

Mount Pleasant, WI · On-site

GL6 Test & Reliability Engineering Employment Type: Full Time Location: SMC Reporting To: Aaron ... customers. * Track daily repairs and downtime of production test equipment; analyze data and ...

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Customer Reliability Engineer information

See Milwaukee, WI salary details

$60.1K

$116.2K

$138.9K

How much do customer reliability engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer reliability engineer in Milwaukee, WI is $116,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $127,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Milwaukee, WI?

For Customer Reliability Engineer jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Milwaukee, WI look for?

The top searched job categories for Customer Reliability Engineer jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Customer Reliability Engineer jobs?

Cities near Milwaukee, WI with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Milwaukee, WI as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $116,232 per year, or $55.9 per hour.

Failure Analysis Engineer

Foxconn WI

Mount Pleasant, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

Job description

Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking a Failure Analysis Engineer to perform engineering investigations of significant customer field and line escalations related to hardware issues and collaborate with numerous internal engineering disciplines to resolve hardware issues. Once a part of the team, you will be responsible for a wide variety of tasks within the Test and Reliability Engineering Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The Failure Analysis Engineer will monitor test failure trends in NPI, provide corrective actions to improve production test yields, and assist this Test and Reliability Engineering Department as needed.

Responsibilities
  • Interface with customers and internal cross-functional teams to root cause hardware issues to the component level
  • Perform engineering investigations of significant customer field and line escalations related to hardware issues
  • Monitor test failure trends in NPI and provide corrective actions to improve production test yields
  • Design and develop debug tools to improve debug process and efficiency
  • Provide training to technicians and debug team on new and existing debug procedures and product troubleshooting
  • Support internal communications of techniques and processes for WW RMA & Service Centers
  • Drive "best practices" across WW Operational, RMA & Service Sites
  • Program manage CSP/Enterprise account Reliability requirements
  • Facilitate Reliability strategy discussions
  • Other duties as assigned


Qualifications
  • Bachelor's or Master's degree in electrical or computer engineering required
  • Minimum of 4 years' experience designing and debugging Industry Standard Computing platforms required
  • Experience in hardware/firmware/software development and test methodologies preferred
  • Knowledge of key server technologies including Intel, AMD, ARM multi-core microprocessors, DDR 4/5 and NAND memory, and PCA design preferred


Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.