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Customer Reliability Engineer Jobs in Milwaukee, WI

US Bank

Reliability Observability Engineer 2

Brookfield, WI · On-site

$54 - $71.75/hr

Helping the customers and businesses we serve to make better and smarter financial decisions ... Partner with Product, Engineering, SRE, and Operations teams to ensure production readiness ...

New

Eaton

Reliability Engineering Specialist

Waukesha, WI · On-site

$113K - $165K/yr

Develop reliability and safety requirements based on customer needs, competitive benchmarking, and ... Certified Reliability Engineer (CRE) or Lean/Six Sigma certification. Design for Six Sigma (DFSS ...

Nutanix

Reliability Engineering Specialist

Waukesha, WI · On-site

$113 - $165/hr

Develop reliability and safety requirements based on customer needs, competitive benchmarking, and ... Certified Reliability Engineer (CRE) or Lean/Six Sigma certification.Design for Six Sigma (DFSS ...

Eaton

Reliability Engineering Specialist

Waukesha, WI · On-site

$113K - $165K/yr

Develop reliability and safety requirements based on customer needs, competitive benchmarking, and ... Certified Reliability Engineer (CRE) or Lean/Six Sigma certification. * Design for Six Sigma (DFSS ...

Foxconn WI

Reliability Manager

Mount Pleasant, WI · On-site

$90 - $120/hr

Reliability Manager Department: GL6 Test & Reliability Engineering Employment Type: Full Time ... customer expectations. * Provide leadership, training, and support to engineers and technicians ...

Foxconn WI

Reliability Manager

Mount Pleasant, WI · On-site

Reliability Manager Department: GL6 Test & Reliability Engineering Employment Type: Full Time ... customer expectations. * Provide leadership, training, and support to engineers and technicians ...

TEKsystems

DevOps Manager

Milwaukee, WI · Remote

$60 - $75/hr

Implement monitoring, observability, and reliability practices supporting SRE principles and ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

Foxconn WI

Reliability Manager

Mount Pleasant, WI · On-site

The Reliability Manager will lead reliability testing activities, manage a team of engineers and ... customer expectations. * Provide leadership, training, and support to engineers and technicians ...

Foxconn WI

Reliability Lab Technician

Mount Pleasant, WI · On-site

$19 - $24.25/hr

GL6 Test & Reliability Engineering Employment Type: Full Time Location: SMC Reporting To: Aaron ... Support analysis of contract or customer requirements to determine quality characteristics and ...

Foxconn WI

Failure Analysis Engineer

Mount Pleasant, WI · On-site

$80 - $105/hr

... Reliability Engineering Department as needed. Responsibilities * Interface with customers and internal cross-functional teams to root cause hardware issues to the component level * Perform ...

Zywave

AgenticOps Engineer

WI · Remote

... reliability, and continuous improvement of AI agent output across the organization. They are not ... customer experiences. More than 15,000 insurers, MGAs, agencies, and brokerages trust Zywave to ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Milwaukee, WI

Customer Reliability Engineer information

See Milwaukee, WI salary details

$60.1K

$116.2K

$138.9K

How much do customer reliability engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer reliability engineer in Milwaukee, WI is $116,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $127,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Milwaukee, WI?

For Customer Reliability Engineer jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Milwaukee, WI look for?

The top searched job categories for Customer Reliability Engineer jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Customer Reliability Engineer jobs?

Cities near Milwaukee, WI with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Milwaukee, WI as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $116,232 per year, or $55.9 per hour.

Reliability Observability Engineer 2

US Bank

Brookfield, WI • On-site

$54 - $71.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

U.S. Bank rating

8.1

Company rating: 8.1 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

67th of 175 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description
Job Description

Key Responsibilities

  • Lead Observability Strategy across critical customer journeys, aligning monitoring capabilities with business outcomes, reliability goals, and customer experience.

  • Define, implement, and govern SLIs, SLOs, Error Budgets, and Reliability Metrics for enterprise applications and services.

  • Design and maintain scalable Observability Architectures, including telemetry instrumentation, monitoring frameworks, tagging standards, and alerting models.

  • Establish Observability Governance for dashboards, alerts, synthetic monitoring, telemetry standards, and lifecycle management of monitoring assets.

  • Partner with Product, Engineering, SRE, and Operations teams to ensure production readiness, application instrumentation, and reliability measurement.

  • Develop and optimize Service Health Dashboards and Reporting that provide visibility into availability, latency, customer impact, dependency performance, and SLO compliance.

  • Analyze telemetry data, incidents, alert history, problem records, and performance trends to identify gaps, reduce alert fatigue, and improve detection accuracy.

  • Provide technical leadership and mentorship on Distributed Tracing, Logging, Metrics, Synthetic Monitoring, Application Performance Monitoring (APM), Real User Monitoring (RUM), and Alert Governance best practices.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four to five years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Preferred Skills/Experience

  • Expertise in Observability Engineering, Site Reliability Engineering (SRE), or Reliability Engineering.

  • Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring.

  • Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products.

  • Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.

  • Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.

  • Experience building, standardizing, and tuning operational dashboards and actionable alertsthat communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.

  • Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.

  • Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements.

  • Excellent stakeholder management, communication, and technical leadership skills.

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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