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Customer Relationship Management Operations Manager Jobs in Boston, MA

Vrtx

Senior Analyst, CRM Operations

Boston, MA · Hybrid

$104K - $156K/yr

This role will integrate AI-driven solutions into CRM processes, enabling scalability, operational ... manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com

Viant Technology

CRM Administrator

Boston, MA

$100K - $130K/yr

In this role, you will own the organization's Panel facing CRM ecosystem, design scalable ... You'll partner closely with Operations, Engineering, Product, and Support teams to translate ...

Lotto.com

CRM Manager

Hopkinton, MA

Own the email deployment calendar while working cross-functionally with marketing, operations ... data-driven approach to CRM, using numbers to influence and enhance storytelling and ...

Viant Technology

CRM Administrator

Boston, MA · On-site

$100K - $130K/yr

You'll partner closely with Operations, Engineering, Product, and Support teams to translate ... Manage integrations between CRM platforms, internal databases, and third-party applications using ...

Tripadvisor

CRM Manager

Needham, MA · On-site +1

We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is ...

Tripadvisor

CRM Manager

Needham, MA · On-site +1

We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is ...

Tripadvisor

CRM Manager

Needham, MA · On-site

We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is ...

Tripadvisor

Senior CRM Specialist

Boston, MA · Remote

You will serve as the critical bridge between our CRM Operations, Engineering, and brand marketing teams, and flex across lifecycle programs -- from inspiration to retention to transactional ...

Sonsoft Inc

Microsoft Dynamics CRM

Norwood, MA · On-site

At least 2 years of experience in Microsoft Dynamics CRM. * At least 2 years of experience in conducting JAD sessions, Requirement Workshops * At least 2 years of experience in Microsoft Dynamics CRM ...

Sonsoft Inc

Microsoft Dynamics CRM

Norwood, MA

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Have managed configuration of MSCRM ...

Sonsoft Inc

Microsoft Dynamics CRM

Norwood, MA

Hands on Dynamics CRM implementation experience. Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM * Have managed ...

The Mathworks

Senior CRM Analyst

Natick, MA · On-site

$105K - $164K/yr

As a Senior CRM Analyst - Sales, you will play a key role in shaping and evolving MathWorks' Salesforce-based CRM ecosystem in support of Sales, Marketing, and Customer Success. You will be part of a ...

Sonsoft Inc

MS Dynamics CRM

Norwood, MA · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Have managed configuration of MSCRM ...

Playlist

Product Manager, CRM

Boston, MA

$99K - $140K/yr

You will act as the ultimate champion and strategist for our enterprise CRM capabilities--including email, SMS, and automated journeys--partnering deeply with design, engineering, operations, and ...

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Customer Relationship Management Operations Manager information

See Boston, MA salary details

$31.5K

$62.3K

$106.5K

How much do customer relationship management operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer relationship management operations manager in Boston, MA is $62,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $70,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Customer Relationship Management Operations Manager jobs in Boston, MA?

For Customer Relationship Management Operations Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Relationship Management Operations Manager jobs in Boston, MA look for?

The top searched job categories for Customer Relationship Management Operations Manager jobs in Boston, MA are:

Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $62,341 per year, or $30 per hour.

Senior Analyst, CRM Operations

Vertex Pharmaceuticals

Boston, MA • On-site

$104K - $156K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Vertex Pharmaceuticals rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

78th of 86 rated pharmaceutical

Job description

Job Description
Role Summary
We are seeking an innovative high performing individual to support global commercial Field (Veeva CRM) platform delivery. This role will integrate AI-driven solutions into CRM processes, enabling scalability, operational efficiency, and enhanced demand management. The ideal candidate will bring strong organizational, communication, and analytical skills, with a focus on leveraging AI tools and methodologies to optimize platforms, streamline governance, and improve team operations in a regulated, global environment. Additionally, the role will emphasize ensuring operational efficiency with Managed Service Providers (MSPs) and adherence to DevOps standards and best practices.
Key Responsibilities
Business Analysis
  • Gather, analyze, and document business requirements, user stories, process maps, and acceptance criteria for Veeva CRM enhancements and AI-driven projects.

  • Define and deliver AI solutions within SDLC and ITSM processes to improve scalability and operational efficiency.

  • Support the translation of commercial business needs into functional and technical requirements, incorporating AI capabilities for extended development tools (e.g., Copilot Studio, GitHub Copilot).

  • Assist with backlog management and prioritization, ensuring alignment with AI readiness and process improvement goals.

  • Conduct impact assessments for system changes, enhancements, and platform releases across markets, with a focus on AI integration.

  • Support user acceptance testing (UAT), defect tracking, and validation of AI-enhanced system functionality against business requirements.

  • Contribute to platform SOPs and capability documentation to support AI adoption and DevOps best practices.

Agile Software & AI Project Delivery Support
  • Facilitate agile ceremonies for the delivery team, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.

  • Help the team stay focused on sprint goals, timelines, and delivery commitments, incorporating AI-driven insights to optimize workflows.

  • Track actions, risks, dependencies, and blockers, escalating where appropriate to ensure seamless AI implementation.

  • Ensure user stories are clearly defined, prioritized, and ready for development, with a focus on AI-driven enhancements.

  • Support coordination across global teams, including business, IT, and vendors, to enable AI readiness and functional specialization.

Operational Efficiency and DevOps Standards
  • Collaborate with MSPs to ensure operational efficiency and alignment with service-level agreements.

  • Drive adherence to DevOps standards and best practices, ensuring robust and scalable CRM operations.

  • Identify opportunities for process improvement and data management to support AI readiness and streamline demand management and governance.

Required Qualifications
  • Bachelor's degree in Business, IT, or a related field.

  • Strong organizational, communication, and analytical skills.

  • Experience with CRM systems, preferably Veeva CRM, in a regulated environment.

  • Familiarity with agile methodologies and tools.

  • Interest in AI technologies and their application in CRM/MDM processes.

Technical Skills Required
  • Proficiency in AI tools such as Copilot Studio, GitHub Copilot, or similar platforms.

  • Knowledge of SDLC and ITSM processes with AI integration.

  • Experience with backlog management and agile delivery tools.

Preferred Skills
  • Hands-on experience with AI implementation in CRM systems.

  • Expertise in process improvement and data management to support AI readiness.

  • Functional BA expertise in CRM to support evolving portfolios.

  • Agile/DevOps/ITIL certification

Pay Range:
$104,000 - $156,000
Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.
#LI-Hybrid
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com

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