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Customer Relationship Associate Jobs in Washington

Ampcus

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Document all case activities and communications in the CRM system. * Monitor case progress and ... Associate or bachelor's degree * 2+ years of experience in customer service, case management, or a ...

PGA TOUR Superstore

Customer Service Associate

Fairfax, VA · On-site

$14.75 - $20.50/hr

The Associate will handle payments securely, offer product information, and stay updated on ... Focus on building lasting relationships that keep the Customer coming back. * Greeting and engaging ...

PGA TOUR Superstore

Customer Service Associate

Fairfax, VA · On-site

$15 - $20.50/hr

The Associate will handle payments securely, offer product information, and stay updated on ... Focus on building lasting relationships that keep the Customer coming back. * Greeting and engaging ...

Choreo

Client Service Associate

Potomac, MD

$15 - $20.75/hr

As a Client Service Associate, you will be responsible for managing client communications and ... Maintain and update CRM systems to ensure accurate client data, interaction tracking, and pipeline ...

Pearson

Advanced Associate, Customer Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... Experience with CRM, ticketing, workflow, or project management tools. * Familiarity with ...

New

Pearson

Advanced Associate, Customer Service

Washington, DC · On-site

$16.50 - $22.75/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... Experience with CRM, ticketing, workflow, or project management tools. * Familiarity with ...

New

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$18.75 - $25/hr

Customer Experience Associate We're looking for an exceptional associate to join our Customer ... Build customer relationships and deliver above-and-beyond customer support through phone, email ...

NFP

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

NFP Corp

Associate, Client Service

Annapolis, MD

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

NFP Corp

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

NFP Corp

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

Aon

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

Experience with CRM systems and custodial platforms preferred * Excellent organizational and time ... The Client Service Associate supports advisor teams and clients through account operations ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

Position Overview We're looking for an exceptional associate to join our Customer Experience team ... Build customer relationships and deliver above-and-beyond customer support through phone, email ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

Position Overview We're looking for an exceptional associate to join our Customer Experience team ... Build customer relationships and deliver above-and-beyond customer support through phone, email ...

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Showing results 41-60

All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Washington

Customer Relationship Associate information

See Washington salary details

$28.3K

$53.3K

$75.9K

How much do customer relationship associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer relationship associate in Washington is $53,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $56,600.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a Customer Relationship Associate an entry level job?

A Customer Relationship Associate position is often considered entry level, suitable for candidates with basic communication skills and a customer service background. Many roles require minimal prior experience and provide on-the-job training, making it accessible for recent graduates or those new to the field.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during high call volumes or difficult interactions. The job's stress level depends on factors such as workload, company environment, and communication skills, but it generally requires patience and problem-solving abilities. Proper training and time management can help manage stress effectively.

What are the most commonly searched types of Customer Relationship jobs in Washington?

The most popular types of Customer Relationship jobs in Washington are:

What cities in Washington are hiring for Customer Relationship Associate jobs?

Cities in Washington with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,333 per year, or $25.6 per hour.

Customer Service Specialist

Ampcus

Reston, VA • On-site

$17.75 - $23.50/hr

Other

Re-posted 20 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Service Specialist
Location(s): Reston, VA
Job Summary:
  • We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. In this role, you will be responsible for managing and resolving complex customer service cases, ensuring a high level of customer satisfaction and timely resolution. You will act as a liaison between customers and internal departments, advocating for customer needs while upholding company policies and procedures.
Key Responsibilities:
  • Manage a portfolio of customer service cases from initiation to resolution.
  • Serve as the primary point of contact for escalated customer issues.
  • Investigate and analyze customer concerns, coordinating with internal teams to provide timely and effective solutions.
  • Document all case activities and communications in the CRM system.
  • Monitor case progress and follow up with customers to ensure satisfaction.
  • Identify trends in customer issues and recommend process improvements.
  • Maintain a deep understanding of company products, services, and policies.
  • Ensure compliance with company standards and regulatory requirements.
Qualifications:
  • Associate or bachelor's degree
  • 2+ years of experience in customer service, case management, or a related field.
  • Strong problem-solving and conflict-resolution skills.
  • Excellent verbal and written communication abilities.
  • Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Empathy, patience, and a customer-first mindset.
Preferred Qualifications:
  • Proficiency in case management or ticketing systems.
  • Background in the education sector or experience with education management organizations.
  • Knowledge or experience in cybersecurity practices and principles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Ampcus logo

About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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