Customer Relationship Associate Jobs in Washington

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Relationship Engagement Associate

The Relationship Engagement Associate will be a part of the Connectedness team, which exists to strengthen collaboration across the firm, maximize the impact of strategic relationships, and accelerate commercial outcomes through 1EAB and other firmwide initiatives.

Working closely with Strategic Leaders (SLs), Partner Development Executives (PDEs), Partner Development Representatives (PDRs), and partners/prospects, this role manages the activation and progression of introductions, removes execution barriers, and maintains momentum on leads that often require persistence, creativity, and cross-functional coordination. This individual is responsible for ensuring no opportunity is lost due to lack of follow-up, unclear ownership, or operational friction.

Success in this role requires a unique combination of relationship management, project management, sales operations, and analytical thinking. The ideal candidate is highly organized, comfortable influencing without authority, and motivated by driving measurable business outcomes.

This hire may be based in Washington, D.C.

Primary Responsibilities:

Lead Activation

• Own the activation and progression of all introduction-based leads from receipt to visit scheduled
• Serve as the central point of coordination across SLs, PDEs, PDRs, and partners
• Drive follow-up efforts to ensure opportunities do not stall, age, or go unworked
• Maintain accountability for activation speed, scheduling coordination, and lead-to-visit conversion outcomes
• Identify and remove barriers preventing opportunities from advancing
• Re-engage stalled opportunities and develop creative activation strategies when traditional outreach is unsuccessful

Relationship & Stakeholder Management

• Coordinate with lead passers and PDRs to align outreach strategies, messaging, and next steps
• Influence stakeholders across the organization to ensure timely action and follow-through
• Navigate complex organizational dynamics to accelerate engagement and remove roadblocks

Introduction Generation & Campaign Management

• Activate newly acquired database contacts and strategic account lists to identify introduction opportunities
• Partner with lead passers to convert relationship intelligence into actionable introductions

Basic Qualifications:

* Bachelor's Degree with excellent academic record

• Strong project management and organizational skills
• Demonstrated ability to manage multiple priorities simultaneously

Ideal Qualifications:

• Great attention to detail and follow-through
• Experience coordinating across multiple stakeholders and functions
• Experience in sales operations, business development, account management, consulting, project management, or a related field
• Experience working with Salesforce or similar CRM systems preferred

* Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration.

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other's unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) for this role is $41,000 per year.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.