ZipRecruiter

Log In

1

Customer Relations Jobs in Portland, OR (NOW HIRING)

JBC Limited LLC

Customer Relations Rep

Portland, OR · On-site

$20 - $23/hr

Customer Relations Representative Department: Customer Relations Reports To: Customer Relations Supervisor FLSA: Non-Exempt Position #: 002640 Shift: Varied shifts Job Summary: Customer Relations ...

next page

Showing results 1-20

All JobsCustomer Relations JobsCustomer Relations Jobs in Portland, OR

Customer Relations information

See Portland, OR salary details

$30.2K

$56.9K

$80.1K

How much do customer relations jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer relations in Portland, OR is $56,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $64,700.00 per year, depending on experience, location, and employer.

What is customer relations?

Customer relations refers to the strategies and processes a business uses to build and maintain positive relationships with its customers. This involves addressing customer needs, handling inquiries and complaints, and ensuring customer satisfaction. Effective customer relations can lead to increased loyalty, repeat business, and positive word-of-mouth for a company. Professionals in customer relations often work in customer service, support, or account management roles, serving as the main point of contact between the business and its customers.

What are the key skills and qualifications needed to thrive in customer relations, and why are they important?

To thrive in Customer Relations, you need strong interpersonal communication skills, problem-solving ability, and often a background in business or customer service. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Empathy, patience, and conflict resolution skills help professionals build trust and maintain positive client interactions. These abilities are crucial for ensuring customer satisfaction and loyalty, which drive business success.

What are some common challenges faced in a customer relations role, and how can I prepare for them?

In a Customer Relations position, you may frequently encounter challenging situations such as handling dissatisfied customers, resolving complex issues, or juggling multiple inquiries at once. To prepare, it's important to develop strong communication and problem-solving skills, as well as emotional resilience. Familiarizing yourself with the company's products, services, and policies can also help you respond more effectively. Additionally, learning to work collaboratively with other departments, like technical support or sales, will enable you to find solutions more efficiently and provide a positive customer experience.

What is the difference between Customer Relations vs Customer Service Representative?

AspectCustomer RelationsCustomer Service Representative
Primary FocusBuilding long-term customer relationships and loyaltyHandling immediate customer inquiries and issues
Skills NeededCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications, product training

Customer Relations roles focus on fostering ongoing relationships and strategic engagement with clients, while Customer Service Representatives primarily address immediate customer needs and support. Both roles require strong communication skills, but Customer Relations emphasizes relationship-building skills, whereas Customer Service focuses on problem resolution.

What are the most commonly searched types of Customer Relations jobs in Portland, OR?

The most popular types of Customer Relations jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Relations jobs?

Cities near Portland, OR with the most Customer Relations job openings:

Customer Relations jobs near you
Infographic showing various Customer Relations job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,859 per year, or $27.3 per hour.

Customer Relations Rep

JBC Limited LLC

Portland, OR • On-site

$20 - $23/hr

Full-time

Posted 7 days ago

Job description


Job Title: Customer Relations Representative Department: Customer Relations

Reports To: Customer Relations Supervisor FLSA: Non-Exempt

Position #: 002640 Shift: Varied shifts

Job Summary:

Customer Relations will be the single point of contact if customers should have any issues with product purchased from the Company. Process paperwork and enter transactions into computer system to document customer service. Become familiar and proficient at the following tasks in order to fill in as needed in Sales Support during low call volume times and as otherwise deemed necessary. Perform additional tasks as requested.


Essential Functions:

  1. Answer incoming calls and return calls to customers regarding various issues. All calls must be returned by end of shift.
  2. Answer incoming emails and respond confirming receipt to all customers regarding various issues. All emails must be returned by end of shift.
  3. Coordinate with delivery and service/parts department on customer behalf and communicate updates to the customer.
  4. Ensure cosmetic parts are ordered (via the Service Department) from manufacturers for damaged units in customers’ homes.
  5. Contact manufacturers and outside warranty companies to secure reimbursement for damaged and/or non-returnable products.
  6. Negotiate with customers and manufacturers to resolve any outstanding customer issues.
  7. Schedule service (via the Service Department) as needed to address customer product issues and evaluate any previous service to determine if an exchange of product is warranted.
  8. Key new sales and credit memos, complete Debit Memos or other paperwork (e.g., Short Forms), and schedule installation, as needed, for product exchanges.
  9. Issue Purchase Orders (PO) for Standard’s Extended Service Plan (ESP) service performed by outside service providers.
  10. Approve POs given to outside service providers to complete a service call.
  11. Perform other duties as assigned by the Customer Relations Supervisor or Store 01 Manager.

Minimum Qualifications:

  1. At least one (1) year of dealing with escalated customer service issues.
  2. Must be organized and detail-oriented.
  3. Must have and maintain a positive attitude when working under stress with customers and co-workers.
  4. Must be able to work under pressure with time sensitive issues.
  5. Must have the ability to ascertain and address specific needs of customers.
  6. Ability to work positively in a team environment.
  7. Fluency in English (Written and verbal).
  8. Computer knowledge and skills.

Preferred Qualifications:

  1. Customer Service certification from a business or accredited college.
  2. Two years or more of on the job Customer Relations experience dealing customer/vendor relations at an escalated level.
  3. Proficient with Escalate Retail software.
  4. Intermediate knowledge of Excel.
  5. Proficient 10-key skills.
  6. Fluency in Spanish, Eastern European or Asian languages.

Physical Demands:

  1. Incumbent will sit for long periods of time (e.g., 3 or more hours at a time).
  2. Incumbent will type and talk on the phone for long periods of time (e.g., 2 or more hours at a time), and will interact with angry customers.


Commissions on Warranty Sales:

Extended warranty commission code “W” will be paid at 15% of the retail selling price. Must be sold at or above minimum selling price.

Additional Notes:

The intent of this job description is to provide a representation of the duties and responsibilities performed for the position. The company has, to the best of its ability, captured all the duties of the position. However, the person(s) holding the position may be required to perform other job-related tasks other than those specifically presented in this description.



Apply