ZipRecruiter

Log In

1

Customer Relations Manager Jobs in Silver Spring, MD

Forward Air

Customer Relations Coordinator

Baltimore, MD · On-site

$21/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

URAC

Client Relations Manager

Washington, DC · On-site

$66K - $800K/yr

Responsible for client relationships, proactive customer service, and client retention per defined monthly/quarterly goals. Additionally, the Client Relations Manager will facilitate customer ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

Cato Institute

Media Relations Manager

Washington, DC · On-site

$75K - $120K/yr

The Cato Institute seeks a strategic, proactive, and highly organized Media Relations Manager to ... Experience working with media monitoring and CRM tools such as Meltwater, Muck Rack, or similar ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

Team FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

Cato Institute

Media Relations Manager

Washington, DC · On-site

$75K - $120K/yr

This position reports to the Associate Director of Media Relations and works closely with scholars ... Experience working with media monitoring and CRM tools such as Meltwater, Muck Rack, or similar ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

Cato Institute

Media Relations Manager

Washington, DC · Hybrid

$75K - $120K/yr

Description The Cato Institute seeks a strategic, proactive, and highly organized Media Relations ... Experience working with media monitoring and CRM tools such as Meltwater, Muck Rack, or similar ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

Marriott

Guest Relations Manager

Washington, DC · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Ensuring Exceptional Customer Service Provides services that are above and beyond for customer ...

Marriott

Guest Relations Manager

Washington, DC · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Ensuring Exceptional Customer Service Provides services that are above and beyond for customer ...

previous pagenext page

Showing results 21-40

All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Silver Spring, MD

Customer Relations Manager information

See Silver Spring, MD salary details

$12

$27

$52

How much do customer relations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relations manager in Silver Spring, MD is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $32.31 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Silver Spring, MD? The most popular types of Customer Relations jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Relations Manager jobs? Cities near Silver Spring, MD with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,528 per year, or $27.7 per hour.

Government Relations Manager

The Corps Network

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Do you have a strong background in government relations and are interested in applying your knowledge of the Federal Government and Congress? Are you looking to work with an organization that provides a positive influence in the lives of young people and makes a significant impact on the community and natural space? Then this may be the job for you!

The Corps Network (TCN) seeks a full-time Government Relations Manager to work with the Director of Government Relations in the Washington, DC office. This position will work to execute the policy and legislative agenda and to promote TCN's Member-Corps to Congress and the Federal Government. This position will also work to expand strategic partnerships and initiatives to advance TCN priorities while helping to build grassroots engagement among our membership so that each Corps can confidently advocate for and on behalf of the communities we serve.

About The Corps Network

Established in 1985, The Corps Network is the National Association of Service and Conservation Corps. Corps are locally-based organizations that engage young adults (generally ages 16 - 25) and veterans (up to age 35) in service projects that address recreation, conservation, disaster response, and community needs. Through a term of service that could last from a few months to a year, Corps participants - or "Corpsmembers" - gain work experience and develop in-demand skills. Corpsmembers are compensated with a stipend or living allowance and often receive an education award or scholarship upon completing their service.

For more information about The Corps Network, visit www.corpsnetwork.org.

Key Responsibilities

  • Act as a key point of contact with Congressional (personal office and committee) and Agency staff.
  • Track and analyze Congressional legislation, federal agency regulation, committee hearings, and mark-ups of interest to TCN.
  • Research federal laws, policy positions, regulations, and Members of Congress that align with membership priorities.
  • Draft and develop legislation, legislative amendments, memos, talking points, and policy recommendations.
  • Support the development and execution of outreach and advocacy strategies in support of policy and legislative objectives.
  • Attend in-person and virtual meetings, events, and briefings in Congress and the Federal Government.
  • Research and attend partner-organization/coalition events or meetings both in-person and virtual.
  • Develop materials, reports, and documents for government relations meetings, advocacy strategies, and communications projects.
  • Research and write on government relations issues, legislative proposals, news, and activities.
  • Help operate various internal government relations work groups and coalitions.
  • Work with other TCN Departments on the intersection of government relations and other priorities.
  • Coordinate and help to develop The Corps Network's annual National Conference, Day of Service and other events as assigned.
  • Identify member needs and research federal grants, and/or legislative or regulatory solutions.

Qualification and Skills

  • Bachelor's degree preferred. Equivalent combinations of education, training, and relevant professional experience demonstrating the knowledge, skills, and abilities required for the role will also be considered.
  • Prior experience in Congressional and/or Federal Government Relations with a strong understanding of the legislative and executive branch processes, federal policymaking, and the roles of Congress, the White House and federal agencies.
  • Excellent written and verbal communications, research, and analytical skills.
  • Familiarity and/or demonstrated interest in youth and veteran workforce development, national service/AmeriCorps, public lands/natural resource management, and/or climate resilience and adaptation.
  • Diplomatic and comfortable interacting in politically sensitive environments.
  • Confident to work as part of a team as well as independently, often under tight deadlines and across multiple projects at once.
  • Proficient with Microsoft Office Suite, Google Suite, and Dropbox. Experience with CRM systems (ex. Salesforce) a plus.
  • Ability to work a hybrid schedule that includes regular in-office work in the Washington, DC office and attendance at meetings and events throughout the city.

Must be able to complete a criminal history background check.

Benefits Offered: Health, Dental, Vision, Short-term Disability, Long-term Disability, and Life insurance; Paid Vacation, Holidays, andSick Leave; and 403B Retirement Plan.

Equal Opportunity Employer

Apply