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Customer Relations Manager Jobs in Silver Spring, MD

Darcars

Customer Relations Associate

Derwood, MD · On-site

$20/hr

As a Customer Relations Associate, you will be the primary point of contact for our valued ... Willingness to learn our CRM software. * Demonstrated ability to build rapport and maintain ...

Suburban Propane

Customer Relations Specialist

Gambrills, MD · On-site

$17.60 - $21.90/hr

Customer Relations Specialist We are currently looking for a Customer Relations Specialist to play ... manage customer account data which includes setting up new accounts and maintaining related data ...

LYON BAKERY INC

Customer Relations Supervisor

MD · On-site

$20 - $25/hr

Maintain inventory of office supplies and manage workflow bottlenecks, aiding in the development ... customer relations with customers. What You Bring to the Table * Proven leadership experience ...

Bechtel

Labor Relations Manager

Reston, VA · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... In this role, you will lead a team and manage daily labor relations activities on construction ...

Bechtel

Labor Relations Manager

Reston, VA · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... In this role, you will lead a team and manage daily labor relations activities on construction ...

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Customer Relations Manager information

See Silver Spring, MD salary details

$12

$27

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How much do customer relations manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer relations manager in Silver Spring, MD is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $32.31 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Silver Spring, MD?

The most popular types of Customer Relations jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Relations Manager jobs?

Cities near Silver Spring, MD with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,528 per year, or $27.7 per hour.

Customer Relations Associate

Darcars

Derwood, MD • On-site

$20/hr

Other

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

DARCARS Automotive Groupis now hiringa Customer Relations Associate to join our team!
Pay rate is $20/hr
**Fluency in Spanish preferred**
We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service.
Qualifications:
  • Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Willingness to learn our CRM software.
  • Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
  • Bilingual(English/Spanish)
  • Must be able to pass pre-employment screen (background)
Benefits
  • Monday - Friday 9:30am to 5:30pm
  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • Internal career advancement opportunities
  • Opportunities to join our community service initiatives
In this role, you'll:
  • Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues.
  • Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication.
  • Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
  • Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference.
  • Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes.
  • Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management.
  • Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement.
  • Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
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