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Customer Relations Manager Jobs in Rosedale, MD (NOW HIRING)

Suburban Propane

Customer Relations Specialist

Gambrills, MD · On-site

$17.60 - $21.90/hr

Customer Relations Specialist We are currently looking for a Customer Relations Specialist to play ... manage customer account data which includes setting up new accounts and maintaining related data ...

STENA

Labor Relations Manager

Baltimore, MD · On-site

The Labor Relations Manager serves as the primary strategic and operational leader for all labor ... customers and millions of people worldwide every day. From the first flight across the Pacific ...

ST Engineering

Labor Relations Manager

Baltimore, MD · On-site

The Labor Relations Manager serves as the primary strategic and operational leader for all labor ... customers and millions of people worldwide every day. From the first flight across the Pacific ...

Forward Air

Customer Relations Coordinator

Baltimore, MD · On-site

$21/hr

The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Baltimore, MD · On-site

$21/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

TEAM FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

TEAM FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

Team FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

TEAM FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

Team FX

Guest Relations Teammate

Cockeysville, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and ... Preferred experience with CRM Software but not required * Preferred Customer Service or selling ...

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Customer Relations Manager information

See Rosedale, MD salary details

$11

$25

$48

How much do customer relations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relations manager in Rosedale, MD is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $29.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What cities near Rosedale, MD are hiring for Customer Relations Manager jobs? Cities near Rosedale, MD with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Rosedale, MD as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,374 per year, or $25.7 per hour.

Customer Relations Specialist

Suburban Propane

Gambrills, MD • On-site

$17.60 - $21.90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Suburban Propane rating

6.7

Company rating: 6.7 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

255th of 361 rated logistics

Job description

Customer Relations Specialist

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.

Responsibilities

• Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities • Present a professional, confident and enthusiastic image to develop trusting relationships with all customers • Effectively manage customer account data which includes setting up new accounts and maintaining related data

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

  • Medical, dental, and vision (eligibility after just 30 days of employment)
  • Paid time off that increases with tenure
  • A 401(k) with company match and immediate vesting
  • A new employee training program and many opportunities for continued learning and career development
  • Disability and life insurance
  • Employee recognition program
  • Generous tuition assistance program
  • Propane discounts

$17.60 -$21.90 per hour (dependent on experience)This position may be eligible for overtime pay based on business needs.

Qualifications

• Minimum of 3 years of experience in a customer service role • Minimum of a High School diploma or GED preferred • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment

It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!

Applications will be accepted until the position is filled.

As part of our pre-employment hiring process, background checks and drug screens are performed.

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.

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