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Customer Relations Manager Jobs in Riverside, CA

loanDepot

Sr Employee Relations Partner

Santa Ana, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Tustin, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Orange, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Santa Ana, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Irvine, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Mission Viejo, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Orange, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Anaheim, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Anaheim, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Irvine, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Mission Viejo, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Tustin, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Irvine, CA · On-site

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Irvine, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

loanDepot

Sr Employee Relations Partner

Irvine, CA · On-site

$101K - $139K/yr

Supports managers in developing and implementing performance improvement plans (PIPs) and other ... Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth ...

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Showing results 41-60

All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Riverside, CA

Customer Relations Manager information

See Riverside, CA salary details

$12

$27

$52

How much do customer relations manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer relations manager in Riverside, CA is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.60 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Riverside, CA?

The most popular types of Customer Relations jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Relations Manager jobs?

Cities near Riverside, CA with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $58,056 per year, or $27.9 per hour.

Manager Provider Relations Management & Performance (Healthcare or Dental Experience Required)

LIBERTY DENTAL

Tustin, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

About the Role
Liberty Dental Plan is seeking a skilled Manager of Provider Relations Network Management & Performance to oversee provider network operations, drive performance improvements, and foster strong provider relationships. This role ensures cost-effective care delivery while meeting all contractual service requirements. The Manager will lead Provider Relations staff, including Provider Network Managers and Provider Network Assistants, to support the recruitment and retention of Liberty Dental Plan provider networks across designated regions nationwide.
Important: This is a Provider Relations/Provider Network Management leadership role, not an IT position. Strong experience leading dental provider networks, provider relations, contracting, and network development teams is highly preferred.
Candidates in the Sacramento or Los Angeles area and willing to travel up t0 50% highly preferred!
Key Responsibilities
  • Lead targeted recruitment efforts within assigned regions and execute retention strategies for General Dental Practitioners and Specialty Care Provider Networks to meet contractual obligations.
  • Oversee provider network retention initiatives, ensuring long-term stability and engagement.
  • Review and manage provider contract documents to ensure accuracy, completeness, and alignment with regional fee schedules.
  • Evaluate fee increase requests from Network Managers and present proposed adjustments with justification to Executive Leadership.
  • Research market trends and competitor compensation structures to develop and maintain competitive provider fee schedules.
  • Implement internal controls and oversee the preparation of fee schedule addenda for assigned territories.
  • Manage provider service initiatives, ensuring timely execution and adherence to deadlines.
  • Establish and maintain strong provider relationships to promote network stability and trust.
  • Collaborate with Provider Relations Operations staff to coordinate network recruitment outreach, including mailings, fax blasts, and notifications.
  • Develop performance standards for staff, monitoring productivity to ensure goals are met.
  • Hire and train new staff, including conducting interviews, scheduling training, and preparing instructional materials.
  • Work with PR executive staff and Liberty's People Team to address employment matters, including performance-related disciplinary actions.
  • Prepare and deliver internal and external reports, providing updates on recruitment and service projects to PR executive leadership.
  • Work cross-functionally with Claims, Quality Management, Member Services, and other departments to resolve provider-related issues.
  • Participate in Utilization Review Committees and other relevant committees as directed by executive leadership.
  • Assist in developing and refining processes, policies, and procedures to improve network operations.
  • Conduct weekly meetings with direct reports to assess progress and address challenges.
  • Provide strategic insights and performance updates to the PR executive team.
  • Perform other duties as assigned by executive leadership.

Education & Experience
  • Education: Bachelor's degree in Health Administration, Business Administration, or a related field, or an equivalent combination of education and relevant work experience.
  • Experience: 4 to 6 years of experience in dental and/or healthcare network management, provider relations, or a related field, including prior leadership experience.

Skills & Knowledge
  • Proven experience managing provider relationships and driving network performance improvements.
  • Strong leadership, team-building, and coaching abilities with a collaborative management approach.
  • Analytical skills for reporting and trend analysis.
  • Knowledge of healthcare delivery systems, provider payment methodologies, and regulatory compliance.
  • Strong problem-solving capabilities with a proactive approach to issue resolution.
  • Knowledge of dental terminology preferred.
  • Familiarity with government dental programs (Medicaid/Medicare)
  • Experience negotiating provider fee schedules.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Skilled at working independently while achieving organizational objectives.
  • Strong attention to detail and well-developed organizational skills.
  • Excellent customer service orientation.
  • Proficient in written and verbal communication.
  • Capable of presenting to diverse audiences and negotiating effectively.
  • Adept at analyzing problems, gathering relevant data, establishing facts, and drawing valid conclusions.
  • Experienced in conducting thorough research and ensuring issue resolution.

Location
Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.
• Willing and able to travel up to 50%
What Liberty Offers
Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That's why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.
Our first-class benefits package supports employees and their dependents with:
  • Competitive pay structure and savings options to help you reach your financial goals.
  • Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
  • Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
  • 100% employer-paid dental coverage for employees and eligible dependents.
  • Vision insurance with low-cost premiums for employee-only coverage and dependents.
  • Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
  • Flexible Spending Accounts for healthcare and dependent care expenses.
  • Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
  • Long-term disability coverage.
  • Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
  • Employee Assistance Program (EAP) to support mental health and well-being.
  • Generous vacation and sick leave policies, with the ability to roll over unused time.
  • 10 paid company holidays.
  • Tuition reimbursement for eligible educational expenses.
  • Remote or hybrid work options available for various positions.

Compensation
In the spirit of pay transparency, the base salary range for this position is $105,000 - $115,000, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.
Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.
Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.
Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.
We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.
Sponsorship and Relocation Specifications
Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.

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