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Customer Relations Manager Jobs in Riverside, CA

GHP Management

CUSTOMER CARE SPECIALIST

Ontario, CA · On-site

$19 - $22/hr

... relations within Property Management or similar industry and or 2-3 years combination of customer ... relations in retail, hospitality property management preferred. * Knowledge of Fair Housing ...

Link Consulting Services

Operations Manager

Orange, CA

$101K - $127K/yr

Internal customer relations/management skills * DMAIC process skills Required Experience and Education * BA in Business or Operations degree is preferred, MBA preferred * Minimum 5 years experience ...

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$16.25 - $22/hr

Utilize problem-solving skills to establish and nurture customer relations * Build and maintain ... Ability to multi-task, prioritize and manage time efficiently * Ability to work with minimal ...

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$18 - $19/hr

Follow established company procedures, guidelines and policies related to communication and customer relations. Communication and Response Management * Answer all incoming calls, emails, chats and ...

JNH Lifestyles

Customer Care Representative

Ontario, CA

$16 - $21.75/hr

Follow established company procedures, guidelines and policies related to communication and customer relations. Communication and Response Management * Answer all incoming calls, emails, chats and ...

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$16 - $21.75/hr

Follow established company procedures, guidelines and policies related to communication and customer relations. Communication and Response Management * Answer all incoming calls, emails, chats and ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Riverside, CA

Customer Relations Manager information

See Riverside, CA salary details

$12

$27

$52

How much do customer relations manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer relations manager in Riverside, CA is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.60 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Riverside, CA? The most popular types of Customer Relations jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Relations Manager jobs? Cities near Riverside, CA with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,056 per year, or $27.9 per hour.

CUSTOMER CARE SPECIALIST

GHP Management

Ontario, CA • On-site

$19 - $22/hr

Other

Posted 23 days ago

Job description

Customer Care Specialist

Paseos At Ontario - Ontario, CA 91764

Overview

Salary Range $19.00 - $22.00 Hourly Position Type Full Time

Description

As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience. This position is full-time, and is not exempt from overtime.

REPORTS TO: Customer Care Manager and/or Community Manager

ESSENTIAL JOB DUTIES:

  1. Act as first level of contact for all resident inquiries, service requests and concerns.
  2. Create a sense of community and an outstanding living experience for residents.
  3. Resolution driven and promotes positive, proactive resident relations.
  4. Mediate residents' conflicts and provide recommended alternative solutions to management for consideration.
  5. Efficiently handle resident requests and complaints.
  6. Contribute to resident retention efforts through service delivery and participation in resident events and resident outreach.
  7. Assist with all inquiries, including move-in process, resident requests, follow-up, administration, renewal process and move-out process.
  8. Demonstrate service excellence by being a role model for company values, our employee promise, policies and initiatives.
Qualifications

Core Competencies and Professional Requirements:

  • Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
  • Personable, positive, team-oriented mindset.
  • Ability to multitask, work independently, manage competing requests and priorities.
  • High school diploma or equivalent experience.
  • 1-3 years' experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred.
  • Knowledge of Fair Housing preferred.
  • General computer skills required.

Physical Requirements:

  • Regular and physical attendance is required.
  • Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
  • Constantly positions self to bend, stoop, reach, lift.
  • Occasionally lift/move/carry up to 25lbs with/without assistance.
  • Frequently lift/move/carry 5lbs.
  • Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
  • Ability to remain in a stationary position for extended periods of time.
  • Constantly operates computer, 10-key and other office productivity machinery.
  • Constantly works in low to moderate noise levels.
  • Constantly works in outdoor weather conditions.

Cognitive or Mental Requirements:

  • Reading;
  • Writing
  • Ability to communicate clearly
  • Ability to deal with complex issues; and
  • Attention to detail.

Eligibility Requirements:

  • Must have unrestricted work authorization to work in the United States; and
  • Must be willing to submit to a background investigation.

Apply