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Customer Relations Manager Jobs in Riverside, CA

Hyundai Capital

Sr. Employee Relations Manager

Irvine, CA · On-site

$116K - $179K/yr

... more than 3 million customers and businesses nationwide. We're a company driven by growth ... Manage complex employee relations matters, including workplace concerns, employee complaints ...

Month2Month

Landlord Relations & Team Manager

Irvine, CA · On-site

$70K/yr

Experience in landlord relations, customer service, or property management. * Strong leadership and interpersonal skills. ***To proceed with the application process, please upload your resume into ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Riverside, CA

Customer Relations Manager information

See Riverside, CA salary details

$12

$27

$52

How much do customer relations manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer relations manager in Riverside, CA is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.60 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Riverside, CA? The most popular types of Customer Relations jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Relations Manager jobs? Cities near Riverside, CA with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,056 per year, or $27.9 per hour.

Employee Relations Manager

Mission Linen Supply

Chino, CA

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Mission Linen Supply rating

7.0

Company rating: 7.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

262nd of 485 rated business services

Job description

Mission Linen Supply is seeking an experienced Employee Relations Manager. The Human Resources Manager is responsible for providing leadership and counsel in the area of Human Resources across several locations. This position will drive key initiatives in areas like performance management, organizational effectiveness, and employee communication. 

  • Base salary is $75,000 to $100,000
  • Benefits health insurance (medical, dental, vision), a retirement savings program, paid time off and MORE apply today.
  • Onsite position based out of Santa Barbara, Chino, Sacramento, and Newark, California. 

We are seeking hard-working, motivated, and energetic individuals to work for a great company! Mission’s culture provides employees a professional, safe, and positive work environment with numerous opportunities for growth and success.


Essential Duties:

  • Reviews and approves employment actions including counseling and terminations.
  • Consults with management regarding appropriate handling of employee relations issues.
  • Handles employment-related inquiries and concerns from employees, referring complex matters to the appropriate staff.
  • Answers policy and procedure questions.
  • Participates in labor relations activities such as responding to grievances, participating in collective bargaining, etc.
  • Develops strong interdepartmental partnerships across all levels of the organization.
  • Conducts training and information sessions on Human Resources related topics.
  • Ensures compliance with state and federal working regulations, as well as internal company policy and procedures.

Requirements

  • Bachelor’s Degree and/or HR certification preferred.
  • Five years of progressive Human Resources related experience.
  • Familiarity with union workplace
  • Knowledge of employment law and practices, understanding of Company policies, procedures, and state and federal laws, with the ability to apply the knowledge to multiple situations.
  • Practical experience in a production or service industry.
  • Must be able to handle difficult or emotionally driven situations.
  • Must be able to uphold the highest level of confidentiality.
  • Must have excellent verbal and written communication skills with the ability to communicate effectively with all levels of personnel.
  • Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred.
  • Must have computer knowledge with proficiency in MS Office applications.

Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers ‘needs while providing environmentally friendly goods and services.

Mission Linen Supply is an Equal Opportunity Employer (EEO), Affirmative Action Plan (AAP), VEVRAA Protected Veterans, Federal Contractor and Worker with Disabilities employer. Mission Linen Supply is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, active duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Worker with Disabilities needing assistance applying please feel free to call HR Office at 805-730-3612.

To be considered for employment with Mission Linen Supply, you will need to apply online at missionlinen.com, select careers and apply for the position you are interested in.  We will review your qualifications and will contact you via email or phone if you are selected for an interview.

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