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Customer Relations Manager Jobs in Reno, NV (NOW HIRING)

Rail City Casino

Manager on Duty

Sparks, NV · On-site

Excellent customer relations and communication skills. * Outgoing, approachable personality with ... Manage difficult or emotional customer situations. * Respond promptly to customer needs. * Solicit ...

Verano

Assistant General Manager

Reno, NV · On-site

Responsible for supporting dispensary staff, inventory, and patient/customer relations. * Interact ... Work closely with the General Manager to communicate information to dispensary staff from the ...

Veritiv Corporation

Operations Manager

Sparks, NV · On-site

$101K/yr

Familiarity with mid-range and mainframe systems is helpful. • Excellent leadership, customer relations and interpersonal skills are required. • Ability to motivate team, manage multiple projects ...

Veritiv Corporation

Operations Manager

Sparks, NV

$101K/yr

Excellent leadership, customer relations and interpersonal skills are required. Ability to motivate team, manage multiple projects, work under pressure, and adapt to sudden changes in the work ...

Shehadey Family Foods LLC

Vault Manager

Reno, NV · On-site

... meet the inventory management goals of the operation. Prepares, distributes and communicates ... customer relations by responding quickly to customer inquiries, investigating or directing the ...

Hamilton Company

Service Coordinator

Reno, NV

$19.75 - $25/hr

Help with maintaining the Customer Relation Management (CRM) database. * All other duties as assigned. * Must have excellent verbal and written communication skills. * Must have Microsoft Office ...

Hamilton Company

Service Coordinator

Reno, NV · On-site

$19.75 - $25/hr

Help with maintaining the Customer Relation Management (CRM) database. * All other duties as assigned. Qualifications * Must have excellent verbal and written communication skills. * Must have ...

Hamilton Company

Service Coordinator

Reno, NV

$19.75 - $25/hr

Help with maintaining the Customer Relation Management (CRM) database. * All other duties as assigned. Qualifications * Must have excellent verbal and written communication skills. * Must have ...

Altman Specialty Plants

Service Rep 1

Carson City, NV · On-site

$20.50 - $22/hr

Elevate Customer Relations * Communicate with store personnel and store management during each service visit * Develop productive relationships with store personnel on all levels * Analyze and ...

Office Depot

Retail General Manager

Reno, NV · On-site

$54K - $69K/yr

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations' concerns and ...

Office Depot

Retail General Manager

Reno, NV · On-site

$50K/yr

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations' concerns and ...

Office Depot

Retail General Manager

Reno, NV · On-site

$50K - $72K/yr

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations' concerns and ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Reno, NV

Customer Relations Manager information

See Reno, NV salary details

$12

$26

$50

How much do customer relations manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer relations manager in Reno, NV is $26.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $31.15 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What are the most commonly searched types of Customer Relations jobs in Reno, NV?

The most popular types of Customer Relations jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Relations Manager jobs?

Cities near Reno, NV with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Reno, NV as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,486 per year, or $26.7 per hour.

Manager on Duty

Rail City Casino

Sparks, NV • On-site

Full-time

Posted 18 days ago

Job description

Job Type
Full-time
Description
Administer policies relating to all areas of casino floor, and food and beverage operations. Achieve company objectives in customer service, quality of service, and appearance of facility through training of employees and creating a positive, productive working environment.
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Control cash handling in the cage and on the casino floor by adhering to reconciliation procedures in accordance with gaming and casino policies and procedures.
  • Fill in where needed to ensure guest service standards and efficient operations.
  • Ensure that all machines and equipment on the gaming floor are kept clean and in excellent working condition through personal inspection.
  • Assist in the implementation of casino marketing, advertising and promotional activities and campaigns.
  • Fully understand and assist in compliance with all federal, state, county and municipal regulations that pertain to health, safety, labor and gaming requirements of the casino, its employees and guests.
  • Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
  • Know how the alarm system works.
  • Investigate accidents/incidents, and prepare reports for Security and Human Resources.
  • Assign, and direct employees' work duties/tasks.
  • Ensure adequate worker coverage on the casino floor (and in the Food and Beverage department as needed). Must be able to make fair and consistent decisions regarding sending an employee home early as business needs warrant.
  • Participate in employment and termination decisions.
  • Continually strive to develop your staff in all areas of casino relations.
  • Be knowledgeable of casino policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures as per employee handbook.
  • Assist in employee performance reviews to ensure effectiveness, and employee compliance.
  • Address complaints and resolve issues.
  • Attend management meetings.

Requirements
Education/Experience:
  • High School Diploma or GED equivalent preferred.
  • Casino Management experience preferred.

Language Ability:
  • Must be able to communicate effectively in verbal and written English language.

Math Ability:
  • Excellent math skills; ability to calculate money accurately.

Excellent customer relations and communication skills.
  • Outgoing, approachable personality with the ability to meet and greet both our established patrons as well as newcomers to the property.
  • Strong working knowledge of Gaming Operations.
  • Ability to work effectively and cordially with co-workers and management to resolve disputes and customer issues.
  • Ability to work effectively and cordially with co-workers and management.
  • Must be able to write clearly and informatively.
  • Excellent organizational abilities (ability to handle cash, calculate accurately, analyze and
  • Account for cash and coin).
  • Ability to work in high-pressure, fast-paced environment.
  • Ability to maintain a high standard of professionalism at all times-while on or off duty.

Reasoning Ability:
  • Manage difficult or emotional customer situations.
  • Respond promptly to customer needs.
  • Solicit customer feedback to improve service.
  • Focus on solving conflict, not blaming.
  • Able to maintain strict confidentiality regarding the company, the employees, and company operations including, but not limited to wage and salary information, employee disciplinary action taken, employee termination or pending terminations, employee suspensions or pending suspensions.

Computer Skills:
  • Basic computer skills, Microsoft Office Suite Software.

Certificates and Licenses:
  • Gaming Registration Card

Physical Requirements:
  • Must have the ability to sit/stand/walk for prolonged periods (up to 8 hours).
  • Ability to use keyboard, 10 key calculator and other office equipment.
  • Must be able to move about the casino and operational areas.
  • Must be at least 21 years of age.
  • Reaching, bending, stretching, lifting up to 50 lbs.
  • Ability to work in a noisy, smoking casino environment.

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