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Customer Relations Manager Jobs in Rhode Island (NOW HIRING)

UNFI

Labor Relations Manager

Providence, RI · On-site +1

Our mission is to help make our customers stronger, our supply chain better, and our food solutions ... The Labor Relations Manager advises HR and Operations leaders on issues involving represented ...

Domino's

Assistant Manager

West Warwick, RI · On-site

This includes all cost controls, inventory control, cash control and customer relations. You must ... In addition: staffing, paperwork, cost controls, cash control, food management, work to a schedule ...

Domino's

Assistant Manager

Slatersville, RI · On-site

This includes all cost controls, inventory control, cash control and customer relations. You must ... In addition: staffing, paperwork, cost controls, cash control, food management, work to a schedule ...

Domino's

Assistant Manager

North Kingstown, RI · On-site

This includes all cost controls, inventory control, cash control and customer relations. You must ... In addition: staffing, paperwork, cost controls, cash control, food management, work to a schedule ...

Balfour Beatty

Customer Experience Specialist

Newport, RI · On-site

$25/hr

Strong people management and leadership skills * Solid interpersonal, customer relations and communication skills * Experience in Microsoft Office - Outlook, Word Excel * Possession of a valid state ...

New

SPINX Company

Customer Experience Specialist

Newport, RI · On-site

$25/hr

Strong people management and leadership skills * Solid interpersonal, customer relations and communication skills * Experience in Microsoft Office - Outlook, Word Excel * Possession of a valid state ...

New

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Rhode Island

Customer Relations Manager information

See Rhode Island salary details

$12

$26

$49

How much do customer relations manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer relations manager in Rhode Island is $26.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $30.62 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Rhode Island?

The most popular types of Customer Relations jobs in Rhode Island are:

What cities in Rhode Island are hiring for Customer Relations Manager jobs?

Cities in Rhode Island with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Rhode Island as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,497 per year, or $26.2 per hour.

Labor Relations Manager

UNFI

Providence, RI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

UNFI rating

7.3

Company rating: 7.3 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

19th of 49 rated food wholesalers

Job description

*Must reside on CA, OR, WA, AZ, NV or CO*
Who We Are
UNFI is North America's Premier Food Wholesaler. Our mission is to help make our customers stronger, our supply chain better, and our food solutions more inspired. For over 50 years, UNFI has been making bold moves to impact the food industry. We transform the world of food by building a food system that is better for our people, our communities, and our world.
Our work is done through our core values
  • We do the right thing.
  • We courageously embrace what's next.
  • We deliver better together.
  • We believe in better for all.

Purpose:
The Labor Relations Manager works as part of a team of labor relations professionals and reports to the Vice President of Labor Relations. This role supports labor relations for assigned operations in California, including contract administration, grievance handling, arbitration preparation, collective bargaining support, labor-management relations, and union benefit matters. The Labor Relations Manager advises HR and Operations leaders on issues involving represented associates, provides practical recommendations that balance business needs with contractual and legal obligations, and partners with internal stakeholders and counsel to resolve disputes.
Job Responsibilities:
  • Serves as subject matter expert on matters arising under collective bargaining agreements and advises business partners on all issues arising under collective bargaining agreements, labor law, multiemployer benefit plans and other issues involving unionized associates.
  • Handles grievance administration, including reviewing facts and evidence, preparing case summaries, assessing arbitration risk, developing recommendations, supporting grievance hearings, drafting responses, and identifying resolution strategies.
  • Represents the Company's position in grievance meetings, labor-management meetings, mediations, and other union-related discussions and partners with internal and external labor counsel on arbitration cases.
  • Prepares arbitration matters internally, including factual investigation, timeline development, exhibit collection, and coordination with internal or external counsel.
  • Supports chief labor negotiator in collective bargaining, including preparation and analysis of proposals, meeting preparation, note-taking, and implementation of ratified agreements.
  • Builds and maintains productive relationships with union business agents, stewards, HR partners, operations leaders, and other stakeholders to support constructive labor-management relationships and proactive issue resolution.
  • Maintains organized and timely documentation in appropriate systems, including grievance files, case records, correspondence, evidence, settlement documentation, arbitration materials, and other labor relations records.
  • Provides clear, concise, and complete written communications to stakeholders, including issue summaries, recommendations, risk assessments, meeting summaries, training follow-up, and executive updates.
  • Manages multiple locations and competing priorities while maintaining strong organization, responsiveness, follow-through, and judgment.
  • Performs other duties as assigned.

Education/Certification:
  • Bachelor's degree required, preferably in Human Resources, Labor Relations, Industrial Relations, Business, or a related field.
  • Labor relations certification, human resources certification, or prior experience in labor law, labor negotiations, grievance arbitration, union dispute resolution, or collective bargaining preferred.

Experience:
  • 5-7 years labor relations, labor negotiations, grievance administration, union dispute resolution, human resources in a unionized environment, or a related field.

Knowledge/Skills/Abilities:
  • Strong working knowledge of labor relations principles, collective bargaining agreements, grievance and arbitration processes, unfair labor practice issues, union organizing activity, and labor-management relations.
  • Knowledge of employment and labor laws, including the National Labor Relations Act and related federal, state, and local employment laws.
  • Understanding of employee benefits, multiemployer benefit plans, union benefit arrangements, and how CBA language affects benefit administration preferred.
  • Ability to independently research issues, review applicable CBAs and policies, and develop a recommended answer before escalating for additional guidance.
  • Strong written communication skills, including the ability to prepare clear issue summaries, grievance responses, settlement recommendations, leadership updates, training materials, meeting summaries, and executive-level communications.
  • Strong verbal communication and presentation skills, including the ability to explain complex labor relations concepts to HR partners, operations leaders, senior leaders, union representatives, and outside counsel.
  • Ability to partner effectively with stakeholders while maintaining appropriate Labor Relations boundaries and ensuring local HR and operations teams remain accountable for their responsibilities.
  • Ability to manage multiple priorities, locations, deadlines, and urgent issues while maintaining organization, follow-through, and sound judgment.
  • Ability to assess when a matter should be resolved, escalated, settled, advanced to arbitration, or handled internally before engaging outside counsel.
  • Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Where you will work:
Remote Role:
  • Must reside in California, Washington, Oregon, Colorado, Nevada or Arizona.
  • This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel:
  • Travel is required up to 75% for this position.
  • Must be able to travel frequently by plane and/or car to company locations, union meetings, arbitrations, negotiations, trainings, and other business-related meetings as needed.

Physical Environment/Demands:
  • Most work is performed in a temperature-controlled office environment.
  • Incumbent may sit for long periods of time at a desk or computer terminal.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
  • Stooping, bending, twisting, and reaching may be required in the completion of job duties.
  • Ability to lift up to 20 pounds and to stand, walk, bend, stoop, twist and turn frequently.
  • Ability to do repetitious arm, wrist and hand movements required for working in an office environment including typing
  • May require warehouse floor presence with proper PPE

#LI-REMOTE
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act .

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