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Customer Relations Associate Jobs in Rhode Island

Care New England Health System

INTAKE CSR

Warwick, RI · On-site

$15.50 - $21.25/hr

Associates degree/technical certification preferred. EXPERIENCE: Three (3) years prior experience ... Must have customer relations experience comfortable working with a diverse clientele. Demonstrated ...

Care New England Health System

INTAKE CSR

Warwick, RI · On-site

$15.75 - $21.25/hr

Associates degree/technical certification preferred. EXPERIENCE: Three (3) years prior experience ... Must have customer relations experience comfortable working with a diverse clientele. Demonstrated ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Rhode Island

Customer Relations Associate information

See Rhode Island salary details

$24.5K

$46.1K

$65.6K

How much do customer relations associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer relations associate in Rhode Island is $46,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $49,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Rhode Island? The most popular types of Customer Relations jobs in Rhode Island are:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Rhode Island as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,115 per year, or $22.2 per hour.

Customer Service Associate / Call Center - (Summer Employment / seasonal) Friday- Monday

Ocean State

North Kingstown, RI • On-site

$19 - $21/hr

Other

Re-posted 25 days ago

Job description

Customer Service Associate

Schedule: Friday: 9AM - 1PM Sat, Sun & Monday 9AM - 5PM

Ocean State Job Lot ("OSJL" or the "Company") is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.

Job Description

The Customer Service Associate role at Ocean State Job Lot ("OSJL" and "Company") is responsible for handling retail store associate and customer service issues from inception to resolution. This role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers.

Key Responsibilities
  • Accurately respond to and resolve retail store associate and customer inquiries and complaints on a timely basis in accordance with Company policy.
  • Handle customer service issues by telephone, in writing, and through messages and/or email inquiries from stores, escalating to the Customer Relations Manager as needed.
  • Maintain up-to-date understanding of Company policies and procedures.
  • Capture and report all customer contacts using a software application.
  • Effectively utilize virtual means to communicate efficiently and work independently under remote conditions, as applicable.
Qualifications

High school degree or equivalent is required. One or more years of customer service or call center experience is preferred. Associate's or Bachelor's degree in a related field is preferred. Prior retail customer service experience is preferred. Proficient in Salesforce platform and Google (i.e., Sites, Slides, Drive, Docs, Sheets).

Work Environment

Works on a rotating schedule primarily in a climate controlled environment with minimal safety and health hazard potential. Weeknight and weekend assignments may be required. Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks. May involve exposure to challenging customer interactions. The role will be required to utilize a personal device to verify logins for different websites and programs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The salary range for this position is between $19.00 to $21.00/hour.

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