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Customer Relations Assistant Jobs in Rhode Island

Colt Builders Corp

Design Manager

Warwick, RI · On-site

$90K - $120K/yr

Analyze ways to improve deliverables and customer relations * Assist Director of Design * Enter weekly hours worked per job / level in ADP Qualifications * 5+ years framing or wood-framed building ...

Colt Builders Corp

Design Manager

Warwick, RI · On-site

$90K - $120K/yr

Analyze ways to improve deliverables and customer relations * Assist Director of Design * Enter weekly hours worked per job / level in ADP Qualifications * 5+ years framing or wood-framed building ...

Domino's

Assistant Manager

North Kingstown, RI · On-site

This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from ...

Domino's

Assistant Manager

Slatersville, RI · On-site

This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from ...

Domino's

Assistant Manager

West Warwick, RI · On-site

This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from ...

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All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Rhode Island

Customer Relations Assistant information

See Rhode Island salary details

$16.6K

$42.9K

$55.3K

How much do customer relations assistant jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer relations assistant in Rhode Island is $42,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $44,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What are the most commonly searched types of Customer Relations jobs in Rhode Island? The most popular types of Customer Relations jobs in Rhode Island are:
What cities in Rhode Island are hiring for Customer Relations Assistant jobs? Cities in Rhode Island with the most Customer Relations Assistant job openings:
Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Rhode Island as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,906 per year, or $20.6 per hour.

Design Manager

Colt Builders Corp

Warwick, RI • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

About Technical Framing Solutions

Technical Framing Solutions provides specialized drafting services and on-site consulting for wood framing projects. Using the latest industry-specific technology, we deliver clear, easy-to-read wall panel elevations and layouts that help framers work faster and more efficiently. With years of hands-on framing and project management experience, we understand the critical information teams need to ensure successful project execution.

About the Role

We’re currently seeking an experienced and driven Wall Panel Design Manager to join our team and provide leadership, coordination, and quality control for our wall panel design Team. This role will oversee project design, drafting standards, quality assurance, customer coordination, and support of manufacturing operations for multi-family and commercial wood framing projects.

Key responsibilities

  • Assignment of wall panel projects to designers
  • Initial review of awarded jobs for quoting accuracy relating to materials
  • Set up design book, material submittals, initial RFI’s for newly awarded jobs
  • Schedule kick-off meetings on new projects with designer and customer
  • Communicate with customer Project Managers
  • Coordinate information to designers for plan changes, trade requirements, rough openings, etc.
  • Maintain RFI logs for design projects
  • Weekly review of submittal dates to make sure due dates are being met
  • Maintain COR logs for design projects
  • Confirm any required changed orders are being submitted and approved on a timely basis
  • Keep Smartsheet “Design Log” up to date with shop drawing submittal and review dates
  • Quality control of wall panel shop drawings, panel layouts, elevations, and manufacturing packages to maintain accuracy and constructability
  • Manage weekly “production” calls with manufacturing teams and customers to support wall panel fabrication and project schedules.
  • Maintain design standards and processes
  • Training of design team on all standards and processes
  • Evaluate design team for quality and customer approval
  • Analyze ways to improve deliverables and customer relations
  • Assist Director of Design
  • Enter weekly hours worked per job / level in ADP

Qualifications

  • 5+ years framing or wood-framed building experience.
  • 5+ years management experience.
  • Experience with MiTek, CAD and design software.
  • Proficient in Excel, Outlook and Word.
  • Proficient in reading/understanding architectural and structural plans.
  • Strong knowledge of wall panel systems, wood framing, shear walls, hold-downs, structural connectors, and components typical in multi-family and commercial wood-framed construction.
  • Knowledge of plumbing and HVAC requirements as they relate to wood-framed walls.
  • Able to communicate and train the team on all processes and design standards


Benefits

  • Comprehensive health, dental, and vision insurance
  • Company-paid life insurance, AD&D, and short-term disability coverage
  • Competitive paid time off (PTO)
  • 401(k) plan with company match and Roth option
  • Voluntary supplemental health benefits available