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Customer Relations Manager Jobs in Oregon (NOW HIRING)

Forward Air

Customer Relations Coordinator

Portland, OR · On-site

$22 - $24.50/hr

The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Portland, OR · On-site

$22 - $24.50/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Oregon

Customer Relations Manager information

See Oregon salary details

$12

$28

$53

How much do customer relations manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer relations manager in Oregon is $28.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $33.03 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to improve service quality. Strong communication skills and familiarity with CRM software are essential for this role.

Is being an RM a stressful job?

A Customer Relations Manager (CRM) role can be stressful due to managing customer expectations, resolving complaints, and meeting performance targets. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments. However, workload and stress levels vary depending on the company, industry, and individual capacity.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

How much is the salary of a relationship manager?

A Customer Relations Manager's salary typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and strong communication skills are essential for success in this position.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What cities in Oregon are hiring for Customer Relations Manager jobs? Cities in Oregon with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Oregon as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,837 per year, or $28.3 per hour.

Customer Relations Representative

Standard TV and Appliance

Portland, OR • On-site

$21/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 6 days ago

Job description

Do you enjoy problem-solving? Are you capable of staying cool under pressure and exhibiting a calm, confident attitude at all times? Do you have at least 2-years previous customer service experience?
Then come work with us!
Standard TV and Appliance has an opening for a CUSTOMER RELATIONS REPRESENTATIVE.
The CUSTOMER RELATIONS REPRESENTATIVE acts as the single point of contact for any customer issues relating to the products or services we sell. General job duties include interacting with customers via phone/email, communicating with vendors, manufacturers and the service department to arrange parts and service, and processing paperwork/transactions using a computer ensure customer/service records remain accurate and up-to-date. Additional duties listed below.
Salary starts at $21/hr + BENEFITS and COMMISSION OPPORTUNITIES (see below).
BENEFITS INCLUDE:
  • Employee Discount Program on purchases
  • Health and Dental Insurance

Paid Time Off/Paid Holidays
  • 401K
  • PLUS FUTURE OPPORTUNITIES FOR ADVANCEMENT

ESSENTIAL JOB FUNCTIONS:
  • Answer incoming customer calls and return calls involving various issues.
  • Answer incoming emails and confirm receipt to all customers inquiries.
  • Coordinate with delivery and service/parts department and communicate updates to the customer.
  • Ensure parts are ordered from manufacturers (via the service department) for damaged units in customers' homes.
  • Contact manufacturers and warranty companies to secure reimbursement for damaged and/or non-returnable products.
  • Negotiate with customers and manufacturers to resolve customer issues.
  • Schedule service via the service department to address product issues and evaluate any previous service to determine if an exchange is warranted.
  • Key new sales and credit memos, complete Debit Memos or other paperwork (e.g., Short Forms), and schedule installation, as needed, for product exchanges.
  • Issue Purchase Orders (PO) for Standard's Extended Service Plan (ESP) service performed by outside service providers.
  • Perform other duties as assigned by the Customer Relations Supervisor or Store 01 Manager.

MINIMUM QUALIFICATIONS:
  • At least one (1) year of dealing with escalated customer service issues.
  • Must be organized and detail-oriented.
  • Must maintain a positive attitude when working under stress.
  • Must be able to work under pressure with time sensitive issues.
  • Must have the ability to ascertain and address specific needs of customers.
  • Ability to work positively in a team environment.
  • Fluency in English (verbal & written).
  • Computer knowledge and skills.

PREFERRED QUALIFICATIONS:
  • Customer Service certification from a business or accredited college.
  • On-the-job Customer Relations experience (2 years or more) dealing customer/vendor relations at an escalated level.
  • Intermediate knowledge of Excel.
  • Proficient 10-key skills.

PHYSICAL DEMANDS:
  • Employee will sit for long periods of time (e.g., 3 or more hours at a time).
  • Employee will type and talk on the phone for long periods of time (e.g., 2 or more hours at a time), and will interact with agitated customers.

If you work well as part of a team, have great attitude and enjoy helping people, we encourage you to APPLY TODAY!
APPLY NOW:
Standard TV & Appliance.
Best Service. Best Selection. Best People.

Apply