ZipRecruiter

Log In

1

Customer Relations Manager Jobs in Oregon (NOW HIRING)

JBC Limited LLC

Customer Relations Rep

Portland, OR · On-site

$20 - $23/hr

Perform other duties as assigned by the Customer Relations Supervisor or Store 01 Manager. Minimum Qualifications: * At least one (1) year of dealing with escalated customer service issues. * Must be ...

State of Oregon

Government Relations Manager

Salem, OR · On-site

$8.0K - $12K/mo

Government Relations Manager Do you have experience in public policy and legislation, and a passion ... schedules, customer needs, or agency deadlines, and the incumbent may receive communications ...

next page

Showing results 1-20

All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Oregon

Customer Relations Manager information

See Oregon salary details

$12

$28

$53

How much do customer relations manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer relations manager in Oregon is $28.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $33.03 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Oregon?

The most popular types of Customer Relations jobs in Oregon are:

What cities in Oregon are hiring for Customer Relations Manager jobs?

Cities in Oregon with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $58,837 per year, or $28.3 per hour.

Customer Relations Rep

JBC Limited LLC

Portland, OR • On-site

$20 - $23/hr

Full-time

Posted 8 days ago

Job description


Job Title: Customer Relations Representative Department: Customer Relations

Reports To: Customer Relations Supervisor FLSA: Non-Exempt

Position #: 002640 Shift: Varied shifts

Job Summary:

Customer Relations will be the single point of contact if customers should have any issues with product purchased from the Company. Process paperwork and enter transactions into computer system to document customer service. Become familiar and proficient at the following tasks in order to fill in as needed in Sales Support during low call volume times and as otherwise deemed necessary. Perform additional tasks as requested.


Essential Functions:

  1. Answer incoming calls and return calls to customers regarding various issues. All calls must be returned by end of shift.
  2. Answer incoming emails and respond confirming receipt to all customers regarding various issues. All emails must be returned by end of shift.
  3. Coordinate with delivery and service/parts department on customer behalf and communicate updates to the customer.
  4. Ensure cosmetic parts are ordered (via the Service Department) from manufacturers for damaged units in customers’ homes.
  5. Contact manufacturers and outside warranty companies to secure reimbursement for damaged and/or non-returnable products.
  6. Negotiate with customers and manufacturers to resolve any outstanding customer issues.
  7. Schedule service (via the Service Department) as needed to address customer product issues and evaluate any previous service to determine if an exchange of product is warranted.
  8. Key new sales and credit memos, complete Debit Memos or other paperwork (e.g., Short Forms), and schedule installation, as needed, for product exchanges.
  9. Issue Purchase Orders (PO) for Standard’s Extended Service Plan (ESP) service performed by outside service providers.
  10. Approve POs given to outside service providers to complete a service call.
  11. Perform other duties as assigned by the Customer Relations Supervisor or Store 01 Manager.

Minimum Qualifications:

  1. At least one (1) year of dealing with escalated customer service issues.
  2. Must be organized and detail-oriented.
  3. Must have and maintain a positive attitude when working under stress with customers and co-workers.
  4. Must be able to work under pressure with time sensitive issues.
  5. Must have the ability to ascertain and address specific needs of customers.
  6. Ability to work positively in a team environment.
  7. Fluency in English (Written and verbal).
  8. Computer knowledge and skills.

Preferred Qualifications:

  1. Customer Service certification from a business or accredited college.
  2. Two years or more of on the job Customer Relations experience dealing customer/vendor relations at an escalated level.
  3. Proficient with Escalate Retail software.
  4. Intermediate knowledge of Excel.
  5. Proficient 10-key skills.
  6. Fluency in Spanish, Eastern European or Asian languages.

Physical Demands:

  1. Incumbent will sit for long periods of time (e.g., 3 or more hours at a time).
  2. Incumbent will type and talk on the phone for long periods of time (e.g., 2 or more hours at a time), and will interact with angry customers.


Commissions on Warranty Sales:

Extended warranty commission code “W” will be paid at 15% of the retail selling price. Must be sold at or above minimum selling price.

Additional Notes:

The intent of this job description is to provide a representation of the duties and responsibilities performed for the position. The company has, to the best of its ability, captured all the duties of the position. However, the person(s) holding the position may be required to perform other job-related tasks other than those specifically presented in this description.



Apply