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Customer Relations Manager Jobs in Minnesota (NOW HIRING)

Chewy

Sr Employee Relations Manager

Minneapolis, MN · On-site

$105K - $168K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chewy is searching for a Senior Employee Relations (ER) Manager to join the team in Minneapolis, MN ... This is a chance to use deep expertise in conducting investigations, and focus on a customer-first ...

Chewy

Sr Employee Relations Manager

Minneapolis, MN · Hybrid

$105K - $168K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chewy is searching for a Senior Employee Relations (ER) Manager to join the team in Minneapolis, MN ... This is a chance to use deep expertise in conducting investigations, and focus on a customer-first ...

Bass Pro Shops

Customer Relations Associate, Full Time

Rogers, MN · On-site

$15 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Cabela's

Customer Relations Associate, Part Time

Rogers, MN · On-site

$15 - $17.75/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Cabela's

Customer Relations Associate, Full Time

Rogers, MN · On-site

$15 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

The Optical Foundry

Customer Relations Associate

Minneapolis, MN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management appropriately Support other functions of the business as needed Ability to quickly ... customer service standards, policies and procedures as outlined in the Employee Handbook Minimum ...

Bass Pro Shops

Customer Relations Associate, Part Time

Rogers, MN · On-site

$15 - $17.75/hr

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Bass Pro Shops

Customer Relations Associate, Full Time

Rogers, MN · On-site

$15 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Minnesota

Customer Relations Manager information

See Minnesota salary details

$12

$26

$49

How much do customer relations manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer relations manager in Minnesota is $26.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $30.62 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What are the most commonly searched types of Customer Relations jobs in Minnesota?

The most popular types of Customer Relations jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Relations Manager jobs?

Cities in Minnesota with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Minnesota as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,503 per year, or $26.2 per hour.

Guest Relations Manager, Hope Lodge

American Cancer Society

Rochester, MN • On-site

$44K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 4 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

157th of 772 rated non-profit organizations

Job description

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.

Schedule: Sunday - Thursday - 11:00am - 7:30pm

Salary: $44,000

ESSENTIAL FUNCTIONS:

  • Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)

  • Manage guest referrals, screening, and room allocation to maximize occupancy (25%)

  • Supervise front desk operations including phone inquiries and guest requests (15%)

  • Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)

  • Track and analyze occupancy data to inform decisions and improve operations (10%)

  • Resolve guest concerns and implement service recovery solutions (10%)

EXPERIENCE/QUALIFICATIONS:

  • Minimum Degree Required: High School Diploma or Equivalent

  • Preferred Degree: Bachelor's Degree

  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.

  • Valid Driver's License with Clean Driving Record is Required

KNOWLEDGE, SKILLS, AND ABILITY:

  • Strong leadership and team management skills

  • Knowledge of hotel management systems and reservation software

  • Ability to analyze data and adjust processes to improve occupancy

  • Strong interpersonal and customer service skills

  • Ability to work in a fast-paced, guest-facing environment

TRAVEL REQUIREMENTS:

  • Travel Required for initial training upon hire, otherwise minimal travel required

PHYSICAL REQUIREMENTS:

  • The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.

  • Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.

  • Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.

  • In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.

  • Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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