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Customer Relations Assistant Jobs in Minnesota (NOW HIRING)

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All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Minnesota

Customer Relations Assistant information

See Minnesota salary details

$16.6K

$42.9K

$55.3K

How much do customer relations assistant jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer relations assistant in Minnesota is $42,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $44,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What are the most commonly searched types of Customer Relations jobs in Minnesota?

The most popular types of Customer Relations jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Relations Assistant jobs?

Cities in Minnesota with the most Customer Relations Assistant job openings:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Minnesota as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,911 per year, or $20.6 per hour.

Patient Relations Assistant

SD Department of Veterans Affairs

Minneapolis, MN • On-site

$49K/yr

Full-time

Posted 12 days ago

Job description

This position is assigned to the Patient Advocate Service at the Minneapolis VA Health Care System. The incumbent serves as a front-line liaison for Veteran inquiries and concerns that are not resolved at the point of service or at a higher level easily accessible to the Veteran. The position receives, listens to, documents, and routes compliments, concerns, grievances, and requests for information, ensuring timely entry and tracking within the Patient Advocate Tracking System.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/11/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Understanding of VA regulations and directives governing benefits for Veterans; Compiles data to identify patterns and trends; Experience using various computer applications to perform administrative duties such as creating reports, graphs and record keeping; Extensive communication skill both verbal and written as well as ability to deal with a variety of individuals with tact and diplomacy. (This experience must be well documented in your resume or application package).

Preferred Experience: Prior customer service experience, preferably telephone work.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The work is primarily sedentary, performed at a desk and computer. Walking, standing, bending, and carrying light items such as files, documents, and a laptop may be required for meetings, committee support, and office coordination. No special physical demands are required.
Working Conditions: Work is performed in an office and conference room environment with normal safety precautions. The incumbent may encounter emotionally charged situations and must adhere to privacy, confidentiality, and information security protocols at all times. The work environment is adequately lighted, heated, and ventilated.Education:There is no educational substitution at this grade level.
Employment Type: OTHER

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