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Customer Relations Associate Jobs in Toronto, ON

Ellisdon

Insurance & Surety Associate

Mississauga, ON · On-site

CA$65K - CA$85K/yr

... relations, and health and safety. EllisDon uses AI tools to assist in screening and assessing applicants for this position. You as an Insurance and Surety Associate will: * Perform the day to day ...

Plan Group

Associate Account Executive

Vaughan, ON · On-site

The Associate Account Executive role is designed for ambitious, driven individuals who want to ... Proactively manage customer communications, follow-up activities, and administrative ...

Lego

Associate Key Account Manager

Markham, ON · Hybrid

CA$106K - CA$156K/yr

The key objective of Associate Key Account Manager is to further be driving the business and ... customers. A strong relation-builder through a win-win mentality Extensive experience in data ...

Tarion-1

Associate General Counsel

Toronto, ON · On-site

$127.89 - $191.86/hr

Associate General Counsel, AGC071526 Department: Law Type of Position: Full Time, Permanent ... customer service skills with an ability to exercise tact, courtesy and sound judgment in relation ...

Tarion

Associate General Counsel

Toronto, ON · Hybrid

$127K - $191K/yr

Associate General Counsel, AGC071526 Department: Law Type of Position: Full Time, Permanent ... customer service skills with an ability to exercise tact, courtesy and sound judgment in relation ...

AMRE Supply

HR Generalist

Burlington, ON · On-site

Every day, we show up with intention and pride; in ourselves, our associates, and our customers ... This role provides a broad range of HR support across employee relations, talent acquisition ...

Marc Jacobs

PT Sales Associate - Yorkdale

Toronto, ON · On-site

... Associate at Marc Jacobs, you will drive sales & service by providing an exceptional client ... customer service * Experience in generating sales, building, and developing client relations

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Customer Relations Associate information

See Toronto, ON salary details

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How much do customer relations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations associate in Toronto, ON is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.45 and $21.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Toronto, ON? The most popular types of Customer Relations jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Customer Relations Associate jobs? Cities near Toronto, ON with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,598 per year, or $18.1 per hour.

Customer Marketing & Operations Associate

DIAGEO PLC

Toronto, ON • On-site

CA$57K - CA$96K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Diageo rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

26th of 436 rated food and drinks producers

Job description

Job Description :

Title: Customer Marketing & Operations

Level: L6

Location: Toronto

Function: Sales - Private Retail / Customer Marketing & Operations

Manager: Key Account Manager, ON

________________________

ROLE PURPOSE:

Support customer marketing and operations for the West Private retail business, helping translate brand/channel plans into customer-ready execution, operational coordination, and follow-through with Sales, Marketing, Supply, and Finance.

KEY RESPONSIBILITIES:

  • Coordinate customer marketing, reporting and operational execution for the West account portfolio.
  • Support and maintain customer activation calendars, customer materials, samples/assets, promotional logistics, launch readiness, and execution trackers.
  • Support with inventory reports & communication to KAMs and key stakeholders
  • Partner with KAMs, Marketing, Commercial Strategy, Supply, Finance, and customer teams to resolve issues and keep plans on track.
  • Monitor execution milestones, service issues, data inputs, compliance requirements, and customer follow-up actions.
  • Prepare performance updates, customer meeting materials, action logs, and operational reports.
  • Support translation of brand and channel plans into field/customer execution
  • Identify process improvements that improve customer service, execution discipline, and cross-functional clarity.

Key Outputs:

  • Customer marketing execution calendar and operations trackers for West.
  • Customer materials, launch/activation support documents, and status reports.
  • Action logs, issue trackers, and cross-functional follow-up summaries.
  • Performance snapshots and execution scorecards.
  • Improvement recommendations for customer service and field-to-market execution.

QUALIFICATIONS/EXPERIENCE REQUIRED:

  • 3+ years of customer marketing, sales operations, sales support, commercial operations, or project coordination experience.
  • Strong organization, attention to detail, communication, and stakeholder-management skills.
  • Ability to manage timelines, customer materials, data, and cross-functional dependencies.
  • Experience in retail, beverage alcohol, CPG, customer service, or regulated channels preferred.
  • Comfort working with sales teams, marketing teams, and operational partners.

Working with Us

Compensation Range: $57,750.00 CAD - $96,250.00 CAD

This posting is being published in relation to a currently existing vacancy.

Please note that Diageo uses artificial intelligence in the recruitment process as that term is defined under O. Reg 476/24.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Regular

Primary Location:

Downtown Toronto

Additional Locations :

Job Posting Start Date :

2026-07-16

What Diageo employees say

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Hours and flexibility

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