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Customer Relations Associate Jobs in Nepean, ON (NOW HIRING)

La Senza

Co-Manager

Hamilton, ON · On-site

Participate on the sales leadership team by coaching and developing associates to the Company's selling behaviors * Manage and resolve customer relations issues * Support recruiting, hiring, and ...

City of Ottawa

Transit Communications Officer

Ottawa, ON · On-site

CA$62K - CA$88K/yr

Effective media relations * City governance, initiatives, programs and services * Customer service requirements * Quality assurance procedures * Knowledge of applicable health and safety legislation ...

Alterna Savings

Personal Banking Associate

Orleans, ON · On-site

CA$45K - CA$50K/yr

Member/Client Centricity-Sustains member relations * Continuous Learning & Agility-Self assesses ... Members and customers also benefit from an industry-leading online brokerage and investment ...

Alterna Savings

Personal Banking Associate

Ottawa, ON · On-site

CA$45K - CA$50K/yr

Member/Client Centricity-Sustains member relations * Continuous Learning & Agility-Self assesses ... Members and customers also benefit from an industry-leading online brokerage and investment ...

Masterbuilt Hotels

Guest Services Manager

Kanata, ON

They will manage and model superior customer service while controlling costs and contributing to ... Take the appropriate action to respond to guest needs and maintain positive guest relations at all ...

Marriott

Rooms Operations Manager

Ottawa, ON · On-site

Provides excellent customer service by being readily available/approachable for all guests. Strives ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

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Customer Relations Associate information

See Nepean, ON salary details

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How much do customer relations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations associate in Nepean, ON is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.07 and $22.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Nepean, ON? The most popular types of Customer Relations jobs in Nepean, ON are:
What cities near Nepean, ON are hiring for Customer Relations Associate jobs? Cities near Nepean, ON with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Nepean, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,199 per year, or $18.8 per hour.

Co-Manager

La Senza

Hamilton, ON • On-site

Full-time

Re-posted 2 days ago

Job description

Overview

The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviors.

Role and Responsibilities

  • Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
  • Participate on the sales leadership team by coaching and developing associates to the Company's selling behaviors
  • Manage and resolve customer relations issues
  • Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company's guidelines
  • Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
  • Lead and delegate, as appropriate, the execution of all company initiatives
  • Promote and create a positive work environment, and effectively resolve associate relations issues
  • Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
  • Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
  • Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
  • Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
  • Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
  • Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
  • Support and reinforce all activities related to providing a safe working environment
  • Ensure that housekeeping and maintenance of store is executed properly
  • Lead with professionalism and behaviors guided by the company values

Key Success Criteria

  • Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
  • Ability to foster an environment of exceptional customer service and optimize the Company selling model
  • Ability to effectively delegate, follow up and communicate with all levels of the organization
  • Ability to assess talent, coach, develop and manage performance
  • Business acumen with strong strategic and analytical skills
  • Schedule flexibility to include evenings, weekends and non-business hours
  • Ability to manage complex and competing priorities through time management and organizational skills
  • Professional demeanor that reinforces brand and company standards

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