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Customer Relations Associate Jobs in Topeka, KS (NOW HIRING)

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Topeka, KS

Customer Relations Associate information

See Topeka, KS salary details

$23.5K

$44.3K

$63.1K

How much do customer relations associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer relations associate in Topeka, KS is $44,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $47,100.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What cities near Topeka, KS are hiring for Customer Relations Associate jobs?

Cities near Topeka, KS with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Topeka, KS as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,315 per year, or $21.3 per hour.

Administrative Professional

CBK - Hollins & McVay, P.A

Topeka, KS • On-site

$17.25 - $22.50/hr

Full-time

Re-posted 18 days ago

Job description

Description
This is a full-time legal assistant position in a high-volume agency & law firm. We are actively seeking applicants who are eager to learn new systems, as we offer detailed on-the-job training for our unique line of work.
Daily tasks will include data entry, preparing and distributing documents and correspondence, as well as handling inbound customer relations phone calls regarding cases and receiving payments. Applicants should be extremely thorough, possess excellent communication skills, and be willing to work well within a team.
Please note that we operate in-house and do not offer any remote working opportunities.
Responsibilities
• Prepare, maintain, and distribute paperwork, reports, and other documents.
• Learn and implement legal policies and procedures to navigate cases through the legal environment. The job requires a specialized skill set; therefore, we will provide on-the-job training.
• Execute Data Entry with attention to detail.
• Answer inbound calls to receive & record payments and provide information on case status.
• Special processes and project management.
Qualifications
• Two years of office experience or an associate's degree.
• Detail-oriented and efficient in computer applications (e.g., Microsoft Office suite as well as being open to being trained on our in-house systems).
• A desire to use critical thinking skills in demanding situations with confidence in ability and training.
• Ability to understand and follow oral and written instructions, multitask, and make good decisions in accordance with laws and legal ethics.
• Willingness to work well with others and communicate effectively with clients, peer staff, supervisors, and attorneys.

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