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Customer Relations Associate Jobs in Hamilton, ON

CosmoProf

Acting Manager Sally Beauty

Brantford, ON · On-site

Maintains positive associate relations by resolving associate concerns and keeping associates ... Minimum 3+ years retail sales/customer service experience preferred * At least 1+ year(s) prior ...

CosmoProf

Acting Manager Sally Beauty

Brantford, ON · On-site

Maintains positive associate relations by resolving associate concerns and keeping associates ... Minimum 3+ years retail sales/customer service experience preferred * At least 1+ year(s) prior ...

Ipsen

Product Manager, Rare Disease

Mississauga, ON

Work closely with the Associate Director Stakeholder Relations on the Key External Expert plan of ... Demonstrated understanding of how customers use information across all channels and ideally ...

L3HHCM20

Quality Control Inspector

Dundas, ON · On-site

CA$31 - CA$40/hr

Liaise with customers and Customer Service on quality matters and act as the customer ... Must be able to create ECR/ECO/PR through Teamcenter Skills Required * Excellent interpersonal and ...

People Corporation

Account Executive

Cambridge, ON · On-site

... associates; this includes employee-support as needed. They build and maintain strong on-going ... Account Executives manage an assigned block of business with relation to the performance of the ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Hamilton, ON

Customer Relations Associate information

See Hamilton, ON salary details

$8

$18

$26

How much do customer relations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relations associate in Hamilton, ON is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.72 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Hamilton, ON? The most popular types of Customer Relations jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Customer Relations Associate jobs? Cities near Hamilton, ON with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Hamilton, ON as of August 2026, with employment types broken down into 71% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,302 per year, or $18.4 per hour.

Conseiller en Prearrangements Funeraires | Sales Professional - Inside sales

Service Corporation International

Ottawa, ON • On-site

Full-time

Re-posted 14 days ago

Service Corporation International rating

6.7

Company rating: 6.7 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

RESPONSABILITES DU POSTE

Generer des pistes de vente

  • Construire et accroitre les reseaux de contacts de facon continue et etablir des liens pour generer des recommandations afin d'obtenir des references pour les arrangements de cimetiere au deces et les prearrangements funeraires en utilisant les outils, les processus et les normes de l'entreprise.
  • Etre responsable d'un minimum de quatre heures de prospection chaque jour (journee de travail de 8heures): approcher des familles lors d'evenements, faire du porte-a-porte ou assister a des seminaires de groupe.
  • Obtenir des references des familles servies par les succursales en assurant un suivi par des visites aux familles apres le service.
  • Faire du reseautage et construire des relations communautaires et civiques.
  • Expliquer et faire les presentations du Dossier de planification personnelle Reseau Digniteaux familles servies et aux familles referees.
  • Maintenir et faire le suivi des activites pour assurer la productivite.
  • Avoir un horaire flexible pour atteindre les resultats, travaillerlesoir et la fin de semaine, frequemment.

Etablir des relations avec les familles

  • Etablir et maintenir des relations d'affaires solides avec les familles: creer une connexion avec la famille, resoudre les problemes souleves et repondre aux besoins exprimes, faire le suivi.
  • Repondre aux demandes des clients en temps opportun, de maniere respectueuse, sensible et professionnelle.
  • Soutenir les familles en periode de deuil par des actes de gentillesse.
  • Etablir des liens avec les familles grace a l'ecoute, a une communication honnete et a une preoccupation reelle.
  • Developper une comprehension des besoins uniques de chaque famille et proposerdes solutions qui leur apportent une valeur ajoutee.
  • Rester en contact avec les familles pour s'assurer de leur satisfaction.
  • Se preparer pour tous les rendez-vous et effectuer toutes les procedures avec professionnalisme et attention aux details.
  • Fournir un service au-dela des attentes pour garantir la satisfaction et constituer la base de ventes futures basees sur des relations a long terme.
  • Construiredes relations de confiance pour gagner le droit de demander des references.
  • Obtenir des references pour proteger les membres de la famille, les amis et les proches, en demontrant clairement les avantages de la planification des arrangements.

Pay

  • Le revenu total cible estime pour ce poste au cours de la premiere annee se situe generalement entre 40 000 $ et 100 000 $ par annee, compte tenu d'une structure de remuneration comprenant un salaire de base et un important programme de commissions incitatives. Au cours des annees suivantes, les professionnels de la vente gagnent couramment entre 100 000 $ et 150 000 $ par annee, voire davantage.La remuneration reelle variera en fonction du rendement individuel, de l'emplacement geographique et des conditions d'affaires applicables.
  • Remarque : Ce poste comprend un taux horaire de 17,60 $ dans le cadre de la structure globale de remuneration.

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JOB RESPONSIBILITIES

Lead Generation

  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience

Experience

  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred

Licenses

  • Current state/province issued driver's license with an acceptable driving record
  • Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

  • Must be able to pass the Company's internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state/province
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills

Pay

  • The estimated total target for this position in the first year typically ranges from $40,000 to $100,000 annually, considering of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
    (Note: The position includes an hourly rate of 16.60$ as part of the total compensation structure.)
Postal Code: K1L 1B4Category (Portal Searching): SalesJob Location: CA-ON - Ottawa

What Service Corporation International employees say

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