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Customer Relations Associate Jobs in Edmonton, AB

La Senza

Key Holder

Edmonton, AB

... associate relations issues using the La Senza coaching model and assisting to execute all company initiatives * Focused on building new and lasting customer connections, delivering highly satisfying ...

La Senza

Co-Manager/Assistant Manager

Edmonton, AB

Participate on the sales leadership team by coaching and developing associates to the Company's selling behaviors * Manage and resolve customer relations issues * Support recruiting, hiring, and ...

Vallen

Safety Services Technician

Leduc, AB · On-site

Interacts with customers and promotes positive customer relations. Assists in maintaining and promoting a safe working environment for all Vallen associates. Responsible for repairs to all equipment ...

Tory Burch

PT Sales Associate - Seasonal

Edmonton, AB · On-site

Strong personal selling and customer relations experience, along with verbal and written communication skills * Must have open availability for a flexible work schedule that meets the needs of the ...

Sherwood Motorcars

Sales Consultant

Sherwood Park, AB · On-site

In this role as a luxury sales associate, you'll be responsible for meeting and communicating with ... You'll have strong customer relation skills, knowing that cold calling and following up with your ...

Marriott

Banquets Manager

Edmonton, AB

Providing Exceptional Customer Service Provides services that are above and beyond for customer ... Sets a positive example for guest relations. Stays readily available/ approachable for all guests.

Marriott

Banquets Manager

Edmonton, AB · On-site

Providing Exceptional Customer Service Provides services that are above and beyond for customer ... Sets a positive example for guest relations. Stays readily available/ approachable for all guests.

River Cree Resort & Casino

Poker Houseman

Enoch, AB · On-site

... customer service, policy and procedure is taking place. Reporting to the Poker Manager, the Poker ... He/she is responsible for the day to day poker related events in relation to business development.

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Edmonton, AB

Customer Relations Associate information

See Edmonton, AB salary details

$9

$18

$27

How much do customer relations associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer relations associate in Edmonton, AB is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.60 per hour, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Edmonton, AB?

The most popular types of Customer Relations jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Customer Relations Associate jobs?

Cities near Edmonton, AB with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,397 per year, or $18.9 per hour.

Key Holder

La Senza

Edmonton, AB

Full-time

Posted 22 days ago

Job description

Overview

Key Holders assist the Management team in leading the store's selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

  • In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
  • Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
  • Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
  • Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
  • Promote and display teamwork across all zones to ensure the customer's journey is seamless
  • Manage and resolve customer relations issues
  • Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
  • Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
  • Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
  • Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
  • Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
  • Lead with professionalism and behaviors guided by the company values

Qualifications

  • Ability to foster an environment of exceptional customer service and optimize the Company selling model
  • Ability to effectively delegate, follow up and communicate with all levels of the organization
  • Ability to coach, develop and partner with Management team on performance management
  • Business acumen with strong strategic and analytical skills
  • Previous management or supervisory experience
  • Schedule flexibility to include evenings, weekends and holidays
  • Ability to manage complex and competing priorities through time management and organizational skills
  • Professional demeanor that reinforces brand and company standards

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