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Customer Relations Associate Jobs in Calgary, AB

Mount Royal University

Fitness Centre Associate

Calgary, AB · On-site

CA$15.45 - CA$19.44/hr

The Fitness Centre Associate is a motivated and positive individual who takes pride in their work ... Customer Service & Administrative Support Client Relations: Address and resolve customer concerns ...

TSA The Salvation Army TSA

Store Manager

Calgary, AB

... customer service, merchandising, marketing, public relations, staff training, reclamation and ... Supervises a team of Sales Associates of different level: responsible for hiring, terminating or ...

HMSHost

General Manager

Calgary, AB · On-site

... labor relations, and teaches associates these standards * Develops and implements creative ... Uses judgment and discretion to resolve customer and associate questions and problems and ...

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Customer Relations Associate information

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Calgary, AB?

The most popular types of Customer Relations jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Relations Associate jobs?

Cities near Calgary, AB with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Furniture Warehouse Supervisor - (Shift - 7:00AM - 3:30PM)

Calgary, AB • On-site

Staples Canada ULC
See more jobs at Staples Canada ULCexternal

Full-time

Medical, Dental

Re-posted 4 days ago

Job description

Some important details: 

Warehouse Address: 25 Aero Dr NE, Calgary, AB T2E 8Z9, Canada

Shift: 7:00AM - 3:30PM

 

Some of what you will do:

Responsible for the supervision of all warehouse staff, as well as Furniture inbound and outbound operations, coordinating maintenance support, numerous administrative functions and ensuring that customer service standards are met and maintained. Reports to Furniture Operations Manager or Regional Furniture Operations Manager.

Specifically, You Will:

  • Supervises all furniture staging operations, including the staging staff as direct reports.

  • Supervises all furniture delivery activities, including the delivery staff as direct reports.

  • Ensure superior customer services standards are met and maintained by the furniture staging and delivery group through comprehensive training, onsite job supervision and follow up with customers on quality control.

  • Supervises and provides leadership to the Warehouse staff including hiring, training, work assignments, development opportunities, and performance evaluations. Provides guidance on goals and objectives through clear, effective, timely and constructive feedback to employees.

  • Determines work procedures, prepares work schedules, and expedites workflow.  Assigns warehouse duties to furniture warehouse associates.  Coordinates activities to meet productivity goals and operating objectives.

  • Responsible for administration of submitting payroll for all Furniture warehouse, staff. Will submit payroll for other operations staff in their absence as needed.

  • Work with the Furniture Operations Manager for the hiring of warehouse staff, providing the main point of contact for the HR coordinator.

  • Responsible for the administration of invoicing and purchasing for equipment, tools, testing, training and any other miscellaneous functions. Has signing authority up to $500.

  • Responsible for the compilation and communication of specific metrics as detailed by the Operations Manager - Alberta.

  • Creates and maintains an environment that promotes excellent communications between the furniture staging and delivery team, with all other groups within the furniture operations division.

  • Demonstrates leadership in the area of safety. Observes and enforces local, provincial and federal safety rules and regulations. Encourages safe work behaviors, and promptly corrects conditions and unsafe behaviors which may lead to accidents.

  • Any assigned duties as required.

  • Assist in the coordinating general activities of the furniture department as laid out by the Calgary furniture Sales Manager and the VP of furniture.

  • Support internal and external customers by answering customer inquiries and researching complaints. 

  • Evaluate, document, resolve and follow-up on customer complaints within a timely manner.

  • Mitigate and bridge all business transaction issues between Sales, Order Management and the warehouse/delivery/installation team.

  • Maintain quality standards and develop and implement improvements to sales support processes and procedures.

  • Measure the quality of support by tracking errors, mistakes, and other costs pieces of furniture transactions in order to provide a basis to engineer improvements to the support structure.

  • Conduct meetings with sales support personnel to discuss current and future challenges and opportunities for better internal and external customer support.

  • Resolve order discrepancies and questions with manufacturers.

Some of what you need:

  • High school diploma required.

  • Excellent supervisory skills.

  • General knowledge of office furniture products.

  • Competence with CFS program is a major asset.

  • Strong communication skills, both verbal and written.

  • Strong interpersonal and customer relations skills.

  • Time management and organizational skills.

  • Ability to work under short lead-times and deadlines.

  • Strong analytical, problem-solving, and process-thinking skills.

  • Computer literacy including competency related to MS Windows based desktop applications.

Physical demands/working conditions:

  • Warehouse environment. 

  • Daily interaction with the furniture outbound group, furniture warehouse group, 3rd party installation groups as well as furniture order management/order acquisition teams. 

  • Will have regular interaction with customers, vendors, headquarters, and divisional furniture management.

Some of what you will get:

  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

#BringYourPassion

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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