The Guest Relations Supervisor/ Front Office Supervisor must ensure a high level of customer ... As a condition of employment, associates are to have a criminal record check prior to their first ...
The Guest Relations Supervisor/ Front Office Supervisor must ensure a high level of customer ... As a condition of employment, associates are to have a criminal record check prior to their first ...
Guest Relations Supervisor
Red Deer, AB · On-site
The Guest Relations Supervisor / Front Office Supervisor must ensure a high level of customer ... As a condition of employment, associates are to have a criminal record check prior to their first ...
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Guest Relations Supervisor
Red Deer, AB · On-site
The Guest Relations Supervisor / Front Office Supervisor must ensure a high level of customer ... As a condition of employment, associates are to have a criminal record check prior to their first ...
Customer Relations Associate information
See Red Deer, AB salary details
$9.13 - $10.82
1% of jobs
$10.82 - $12.50
5% of jobs
$12.50 - $14.18
11% of jobs
$15.33 is the 25th percentile. Wages below this are outliers.
$14.18 - $15.87
12% of jobs
$15.87 - $17.55
14% of jobs
The median wage is $18.28 / hr.
$17.55 - $19.23
17% of jobs
$19.23 - $20.91
9% of jobs
$22.01 is the 75th percentile. Wages above this are outliers.
$20.91 - $22.60
11% of jobs
$22.60 - $24.28
10% of jobs
$24.28 - $25.96
7% of jobs
$25.96 - $27.64
4% of jobs
$9
$18
$27
How much do customer relations associate jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for customer relations associate in Red Deer, AB is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.60 per hour, depending on experience, location, and employer.
What is a customer relations associate?
Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.
What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?
To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.
What are some common challenges faced by customer relations associates, and how can they be effectively managed?
Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.
What is the difference between Customer Relations Associate vs Customer Service Representative?
| Aspect | Customer Relations Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles prefer customer service or communication certifications | High school diploma or equivalent; often no specific certifications required |
| Work Environment | Office settings, client-facing roles, sometimes remote | Call centers, retail, office environments, remote options |
| Employer & Industry Usage | Retail, hospitality, financial services, healthcare | Retail, telecommunications, banking, tech support |
| Common Search & Comparison | Customer Relations Associate | Customer Service Representative |
The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.
Is a Customer Relations Associate an entry level job?
Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.
What are the most commonly searched types of Customer Relations jobs in Red Deer, AB?
The most popular types of Customer Relations jobs in Red Deer, AB are:
What cities near Red Deer, AB are hiring for Customer Relations Associate jobs?
Cities near Red Deer, AB with the most Customer Relations Associate job openings:
Full-time
Re-posted 20 days ago
Job description
Are you a hospitality professional with exceptional leadership skills and guest service excellence? Red Deer Resort & Casino is seeking a Guest Relations Supervisor/ Front Office Supervisorto oversee our front desk operations and ensure exceptional guest experiences.
This is an on-site position based in Red Deer, Alberta. Applicants must be able to reliably commute to the workplace or relocate at their own expense. Relocation assistance is not provided.
Summary
Under the direction of the Rooms Division Manager/Front Office Manager, the Guest Relations Supervisor/ Front Office Supervisor supports the operation of the entire Front Office Department, Club Lounge and Reservations team while liaising with sales & catering, housekeeping, maintenance, and accounting in the successful implementation of the hotel's policies and procedures. The Guest Relations Supervisor/ Front Office Supervisor
must ensure a high level of customer service at all times, maintain a friendly disposition, and resolve escalated issues from customers. This position will act as a role model, sharing expertise and knowledge with the Guest Service Agent.
Essential Duties and Responsibilities
Guest Relations Supervisor/ Front Office Supervisor Duties:
- Supervise and lead the front desk team, ensuring efficient operations and exceptional guest service.
- Train and mentor front desk staff, providing ongoing guidance and support.
- Handle guest inquiries, complaints, and special requests, resolving issues promptly and effectively.
- Monitor guest satisfaction levels and implement strategies for improvement.
- Maintain accurate records of guest interactions, transactions, and room availability.
- Oversee the check-in and check-out process, ensuring accuracy and efficiency.
- Assist with cashiering duties, including handling payments, reconciling accounts, and maintaining cash handling procedures.
- Collaborate with other departments to ensure seamless guest experiences.
Other Duties:
- Works with the reservation department, ensuring efficient and accurate processing of room reservations when needed
- Train desk staff for reservations procedures, systems, and customer service standards.
- Monitor and evaluate desk team performance, providing ongoing coaching and feedback.
- Check reservation systems to ensure proper room inventory management and maximize occupancy.
- Handle guest inquiries and assist with booking modifications, cancellations, and special requests.
- Upsell room upgrades and additional services to maximize revenue.
- Maintain knowledge of room availability, rates, and hotel packages.
- Address any reservation-related issues or discrepancies if any promptly and effectively.
- Perform other duties and responsibilities as assigned by the Front Office Manager. The role/duties may change depending on the needs of the operations, this may include other departments under the purview of the Front Office Department ie. club lounge and reservations.
Education, Qualification and Requirements
- 2 or more years of working in a hotel or related experience is preferred
- 1 to 2-year Degree or Diploma; related experience and/or training; or equivalent combination of education and experience
- Experience in all aspects of customer service
- Minimum 1 year of management/supervisory experience
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection-handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and guests
- Able to effectively communicate both verbally and in writing, in English.
- Knowledge of using Computer and MS Office Applications
- Must have effective time management skills and be able to work in a fast-paced environment with multiple interruptions
- As a condition of employment, associates are to have a criminal record check prior to their first day of work
Work Environment
- This position requires frequent standing and walking
- May perform repetitive work, such as operating a computer, or talking to a guest or telephone.
- May work in a noisy or distracting environment, such as during busy holidays.
- Ability to tolerate exposure to heat and cold
- Professionally de-escalate angry customers and offer possible solutions to improve the situation
Hours of Work
- The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements. Work may include early morning, late nights, weekend shifts, and holidays.
The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit your resume. Please ensure the name of the position is included in the subject line.All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found.We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.