Confirm lead routing is accurate within a CRM * Understand the value of Programmatic campaigns ... Work directly with Associate Director to ensure internal and client goals are being achieved
Quick apply
Confirm lead routing is accurate within a CRM * Understand the value of Programmatic campaigns ... Work directly with Associate Director to ensure internal and client goals are being achieved
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
Quick apply
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
Chef De Partie, 4Below
Calgary, AB · On-site
Good customer and associate relation skills; * Good communication skills (verbal, listening, writing); * Strong organization skills This position will remain open until a suitable candidate is found.
Chef De Partie, 4Below
Calgary, AB · On-site
Good customer and associate relation skills; * Good communication skills (verbal, listening, writing); * Strong organization skills This position will remain open until a suitable candidate is found.
Confirm lead routing is accurate within a CRM * Understand the value of Programmatic campaigns ... Work directly with Associate Director to ensure internal and client goals are being achieved
Quick apply
Confirm lead routing is accurate within a CRM * Understand the value of Programmatic campaigns ... Work directly with Associate Director to ensure internal and client goals are being achieved
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
Quick apply
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
Quick apply
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
Quick apply
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
Quick apply
... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... a CRM * Responsible for personal productivity and utilization * Work directly with Associate ...
Customer Relations Associate information
What is a customer relations associate?
Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.
What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?
To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.
What are some common challenges faced by customer relations associates, and how can they be effectively managed?
Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.
What is the difference between Customer Relations Associate vs Customer Service Representative?
| Aspect | Customer Relations Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles prefer customer service or communication certifications | High school diploma or equivalent; often no specific certifications required |
| Work Environment | Office settings, client-facing roles, sometimes remote | Call centers, retail, office environments, remote options |
| Employer & Industry Usage | Retail, hospitality, financial services, healthcare | Retail, telecommunications, banking, tech support |
| Common Search & Comparison | Customer Relations Associate | Customer Service Representative |
The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.
Is a Customer Relations Associate an entry level job?
Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.
What cities near Chestermere, AB are hiring for Customer Relations Associate jobs?
Cities near Chestermere, AB with the most Customer Relations Associate job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
Job description
Directive Consulting is the leading B2B marketing agency for companies that are done optimizing for metrics that don't move the business. With over a decade of expertise and 420+ B2B brands behind us, we know what real results look like. We operate through 3 divisions: Performance, Communications, and Commerce, each built to share intelligence and align on revenue. Our methodology, DiscoverabilityOS™, aligns brand and demand to guide your ICP to choose you across every decision point. Across Technology, Industrial, and Services verticals, that system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing.
At Directive, we're always looking to connect with talented people who care about work that actually counts. As we grow across all 3 divisions, we're seeking forward-thinking people who thrive in fast-paced environments, are obsessed with analytics and storytelling, and are ready to make their mark doing B2B marketing that actually means something.
The Paid Strategist is a crucial, client-facing role responsible for day-to-day client deliverables, creating and managing custom client strategies, and communicating with both clients and internal stakeholders on executing Paid Media deliverables. In this role, you will gain experience building high-performing Paid strategies for B2B businesses across Technology, Industrial, and Services markets.
*This role is listed internally as Senior Account Strategist, Paid Media*
Roles & Responsibilities:
Oversee and lead a collection of Paid Media accounts
Serve as direct support to client contacts
Weekly communication with any vendors or operational partners to ensure we're aligned on tasks being assigned, work quality, and any improvements we can make to that dynamic
Drive referrals via client relationships and professional network
Build strategies for clients each quarter
Have the ability to create, maintain, and optimize budgets for paid media campaigns across multiple channels
Deeply understand client positioning and unique value propositions
Confirm lead routing is accurate within a CRM
Understand the value of Programmatic campaigns
Responsible for personal productivity and utilization
Work directly with Associate Director to ensure internal and client goals are being achieved
Execute and optimize PPC advertising campaigns across multiple platforms including Google Ads, Facebook Ads, and LinkedIn Ads, focusing on keyword research, ad copywriting, and audience targeting to maximize ROI
What You Offer:
3+ years experience working at a performance/digital marketing agency
Experience working specifically with B2B SaaS/tech clients in an agency setting
Deep expertise across paid search and paid social advertising campaigns, such as Google Ads, Facebook Ads, LinkedIn Ads and others
Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager, LinkedIn Campaign Manager
Strong understanding of PPC principles, including keyword research, ad copywriting, bid management, and campaign optimization
Ability to analyze campaign performance data using tools like Google Analytics, GA4, Excel, or other analytics platforms to make data-driven decisions and optimize campaign performance
Ability to drive results and measure via OCT
Proven and measurable success with mid-market or enterprise accounts
A unique perspective on how to drive value for SaaS
Ability to translate and articulate strategy and tell stories with data
Equal parts competitive and curious; you’re a true problem solver
You live on the cutting edge of the industry, always looking for opportunities to grow and share
Ability to organize, prioritize and manage multiple projects simultaneously
You’re quality-obsessed and have not lost your soul for advertising
Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.
Travel to visit clients approximately once per year, per client or as needed
What Success Looks Like:
You encompass our core values through every interaction; internally and externally
Effectively manage approximately five mid-tier and enterprise accounts
Meet and exceed department level OKRs, such as client growth and goal attainment
Build client trust and relationships that create consistent renewals
Cross-sell services that align with client goals and objectives
Clearly communicate results with client point of contact and executives
Exceptional decision making, as it relates to strategic direction for accounts
What We Offer:
🏠 We have a set living wage at Directive
🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents
Benefits to Support the Whole Person:
🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace
💪 Physical - Gympass
🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
💰 Financial - Traditional and Roth 401(k) with a 3% company match
🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time
🌴 Annual Anniversary Trip with peers and executive leadership for fun and entertainment!
Work Environment Requirements:
As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country.
This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to careers@directiveconsulting.com.
Additional Information:
At Directive, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-CV1