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Customer Relations Assistant Jobs in Alberta (NOW HIRING)

Ainsworth Inc.

HVAC/R Supervisor

Calgary, AB · On-site

Establish and maintain professional customer relations. * Provide equipment service, maintenance and repairs for existing customer base. * Assist in solving equipment problems and development ...

GFL Environmental

Account Manager

Edmonton, AB · On-site

Maintain good customer relations by traveling throughout assigned territory to meet with existing ... This hiring process may utilize machine-based systems to assist in screening and assessing ...

Parrish and Heimbecker

Facility Assistant

Lyalta, AB · On-site

Performing exceptional customer service duties Qualifications * Experience with general labour, ... Accommodations in relation to the job selection process are available upon request for both ...

GFL Environmental

Operations Supervisor

Edmonton, AB · On-site

... efficient customer relations with customers * Tracking of ongoing service/driver issues and ... This hiring process may utilize machine-based systems to assist in screening and assessing ...

GFL Environmental

Operations Supervisor

Calgary, AB · On-site

... efficient customer relations with customers * Tracking of ongoing service/driver issues and ... This hiring process may utilize machine-based systems to assist in screening and assessing ...

GFL Environmental

Operations Supervisor

Red Deer, AB · On-site

... efficient customer relations with customers * Tracking of ongoing service/driver issues and ... This hiring process may utilize machine-based systems to assist in screening and assessing ...

Calgary Co-op

Clinical Pharmacist

Calgary, AB · On-site

... * Assist with development of protocols and best practices for certified pharmacy staff ... Customer relations skills including meeting customer needs and establishing a service environment.

Federal Signal

Service Writer / Advisor

Calgary, AB · On-site

... * Assist scheduling service appointments and manage shop capacity * Facilitate daily shop ... Resolve and/or escalate customer concerns and maintain positive customer relations and reduce ...

Bosch Truck Group Inc.

Service Manager

Calgary, AB · On-site

Create and manage schedules and shifts Service Department Customer Relations / Sales Develop and ... complaints * Assist service department personnel and customers regarding technical issues

Bosch Truck Group Inc.

Service Manager

Calgary, AB · On-site

Create and manage schedules and shifts Service Department Customer Relations / Sales Develop and ... complaints * Assist service department personnel and customers regarding technical issues

Capital Power

Compliance Assistant

Edmonton, AB · Hybrid

CA$33.91 - CA$40.45/hr

Our team safely delivers, builds, and creates balanced energy solutions for customers across North ... The Compliance Assistant plays a vital role in supporting the Compliance and Government Relations ...

Alberta Health Services

Therapy Assistant

Edmonton, AB · On-site

CA$27.44 - CA$34.39/hr

CPR certification, Strong organizational skills and excellent interpersonal/public relations skills ... Strong commitment to customer service. Able to deal courteously and effectively with clients.

New

Federal Signal

Service Writer

Nisku, AB · On-site

... * Assist scheduling service appointments and manage shop capacity * Facilitate daily shop ... Resolve and/or escalate customer concerns and maintain positive customer relations and reduce ...

Amrize

District Sales Coordinator

Calgary, AB · On-site

... relations through value added marketing and branded products to make company supplier of choice. Promote and facilitate special product sales with product specialists. * Customer Orientation: Assist ...

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Showing results 21-40

All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Alberta

Customer Relations Assistant information

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relations jobs in Alberta?

The most popular types of Customer Relations jobs in Alberta are:

What cities in Alberta are hiring for Customer Relations Assistant jobs?

Cities in Alberta with the most Customer Relations Assistant job openings:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Alberta as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Appointment Coordinator (Part-Time)

Royal Oak Nissan

Calgary, AB • On-site

Part-time

Posted 8 days ago

Job description

Royal Oak Nissan is looking for a Part-Time Appointment Coordinator to join their team of professionals.

Opportunity

Working in the dealership’s Service Department, this individual will be responsible for the conversion of in-bound Phone and Internet opportunities with the goal of setting solid appointments for the service department. The Appointment Coordinator must be friendly, patient, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and feel comfortable speaking on the phone.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits

· Opportunity for advancement – we develop our people and promote from within.

· Comprehensive Health Benefits Plan.

· RRSP Matching Program.

· Forward thinking work environment.

· Employee pricing.

· Employee discounts for you and your family.

· A part of McManes Automotive.

Duties

· Answer and direct incoming calls based on the needs of the caller using a multi-line phone system.

· Schedule service appointments.

· Greet and assist walk-in guests.

· Manage and maintain vehicle keys, and important documents.

· Always represent Royal Oak Nissan in a courteous and professional manner in attitude and appearance and behave ethically.

  • Use professional demeanor in oral and written communication with internal and external customers.

· Describing the benefits of preventative maintenance, products and services to customers that walk in and over the phone.

· Maintaining positive customer relations.

· Accurate database management.

· Efficient handling of inbound, outbound, and internet opportunities to schedule service due on vehicles.

· Schedule management that includes booking, rescheduling and confirming appointments.

· Ensure after service follow up is performed.

· Customer Service outbound calls.

· Organize valet drivers for Service Department.

· Follow all company and manufacturer policies, directives, and procedures.

· Comply with required health and safety regulations.

· Any other duties assigned by management.

Requirements

· Minimum 2 years in a call center environment.

· Minimum 3 years customer experience.

· Some automotive/BDC experience preferred.

· Must have basic “technical” understanding.

· Ability to multitask and navigate different computer applications.

· Ability to handle and understand customers’ expectations in the luxury service segment.

· Able to manage 40-60+ telephone calls per day.

· Adapt to changing needs of department.

· Strong Verbal and Written Communication Skills, Excellent Computer Skills and, Excellent Customer Service Skills.

· Superior telephone mannerisms and strong interpersonal skills.

· Excellent organizational, prioritizing and time management skills.

· Negotiation, and objection handling skills.

Availibility:

  • Part-Time, 20-30 Hours per week.

We value your privacy and are committed to maintaining the confidentiality of your application. Rest assured that your application will be received and handled with the utmost discretion.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

Thank you for considering a career at Royal Oak Nissan!