Customer Relations Assistant Jobs in Alberta (NOW HIRING)

Requisition ID: 4493
Affiliation: CUPE Municipal
Position Type: Temporary Full Time
Fixed Term Duration: Anticipated end date is October 16, 2026
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule: Monday to Friday 
Department/ Branch: Indigenous & Rural Relations, Indigenous & Rural Relations
Job Location: Conklin
Pay Level: PL6
Rate: $ 42.36
COLA: Bi-Weekly - $480
Posted (dd/mm/yyyy): 08/08/2026
Closing Date (dd/mm/yyyy): 23/08/2026
Posting Type: Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT

The Indigenous and Rural Relations department is dedicated to fostering strong, respectful, and collaborative relationships with Indigenous and rural communities across the region. The team ensures that municipal programs, services, and decisions are informed by meaningful engagement, cultural awareness and a commitment to reconciliation. 

Key functions of the department include: 

• Leading engagement and consultation with Indigenous and rural communities. 
• Supporting cultural awareness and reconciliation initiatives across the Municipality. 
• Developing and maintaining protocols that respect Indigenous traditions and practices. 
• Providing advice and guidance to Council and administration on Indigenous and rural matters. 
• Advocating for the unique needs and priorities of rural communities. 
• Partnering on community development projects that enhance inclusion, sustainability and quality of life. 

By advancing partnerships, supporting community voices, and celebrating the diverse histories and traditions that shape the region, Indigenous and Rural Relations plays a vital role in creating an inclusive and connected Wood Buffalo for today and future generations.

GENERAL DESCRIPTION:

Under general supervision, the Coordinator, Rural Municipal Services provides customer service to the public within the Regional Municipality of Wood Buffalo's rural community offices by processing a variety of payments, providing municipal and community resource information, directing citizen enquiries, and accepting applications for various municipal functions.

RESPONSIBILITIES:

• Provide centralized municipal information to facilitate services to the community, government, and private agencies.
• Receive and process payment for a variety of municipal services.
• Promptly, accurately, and courteously respond to internal and external enquiries, record, and deliver messages.
• Maintain a thorough knowledge of municipal services and department functions. 
• Update and distribute public information notices, newsletters, and municipal services list.
• Acquire and disseminate to the public a basic understanding of municipal policies, procedures, and bylaws.
• Maintain and distribute a variety of municipal and provincial government forms and information brochures.
• Assist the public with accessing and completing various forms, grant applications, and requests for social services.
• Assist with the recruitment of volunteers for municipal events and activities.
• Provide assistance with municipal events and activities as required, such as but not limited to, open houses, public, engagements, programs, and events.
• Perform general inspections of municipal facilities to ensure safety, building, and equipment standards are maintained.
• Perform general janitorial duties within the municipal office and common areas as required.
• Ensure facility space is organized and ready as per usage requests prior to meetings and events and ensure that post inspections are completed.
• Adhere to municipal confidentiality policies and cash handling procedures.
• Perform other related duties as required.

QUALIFICATIONS

SKILLS REQUIREMENTS:

• Positive attitude and desire to provide exceptional customer service.
• Ability to deal courteously, tactfully, and effectively with a diverse range of people, sometimes in conflict situations.
• Must exercise confidentiality and discretion with client information.
• Proficient in Microsoft Office applications (Outlook, Word, Excel) and the ability to learn other municipal software such as SAP and AS400.
• Attention to detail with the ability to enter and maintain data accurately.
• Knowledge in the operation of basic office equipment (computers, printers, calculator, cash register, electronic payment system, etc).
• Strong written and verbal communication skills.

EDUCATION AND EXPERIENCE:

• High school Diploma or GED equivalent is required.
• Certificate in Office Administration is an asset.
• Two (2) years' experience in an office environment is required.
• Experience is to include providing customer service to external customers.
• Valid Standard First Aid Certification.
• Ability to speak Cree or Dene, and Indigenous culture training are considered assets.
• Due to the work location, preference will be given to local rural candidates.  

OTHER REQUIREMENTS:

• Submission of a Criminal Record Check.
• A valid Class Five (5) Operator's License is required as incumbent may be required to operate a personal or municipal vehicle for business use on a regular basis.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB's health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site. 
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.  Late applications will not be accepted.