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Customer Relations Analyst Jobs (NOW HIRING)

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Investor Relations Analyst

Waltham, MA · On-site

$155K - $185K/yr

As the Investor Relations Analyst, you will support Dassault Systèmes' Investor Relations team in ... Contribute to maintaining the investor CRM and tracking investor engagement over time Internal ...

CarMax, Inc.

Analyst, Customer Relations

Richmond, VA · On-site

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax customers, ensuring exceptional resolution for escalated concerns and high-impact brand issues. This ...

Carmax

Analyst, Customer Relations

Richmond, VA · On-site

$47K - $71K/yr

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax customers, ensuring exceptional resolution for escalated concerns and high-impact brand issues. This ...

Fundrise

Investor Relations Analyst

$55K - $75K/yr

We are seeking an Investor Relations Analyst with exceptional communication and interpersonal ... An understanding of the impact of positive, proactive customer service on brand loyalty and ...

Carmax

Analyst, Customer Relations

Richmond, VA · On-site +1

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax customers, ensuring exceptional resolution for escalated concerns and high-impact brand issues. This ...

CVS Health

Patient Relations Analyst (Float)

Wyncote, PA · On-site

$21.10 - $44.99/hr

Title: Patient Relations Analyst - Float Company: Oak Street Health Location: Various Role ... Provide exceptional customer service * Foster patient engagement through the design and execution ...

Bechtel

Labor Relations Analyst

New Albany, OH · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... Broad Labor Relations knowledge in areas of Project Controls or personnel management (e.g., Hires ...

New

Bechtel

Labor Relations Analyst

New Albany, OH · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... Broad Labor Relations knowledge in areas of Project Controls or personnel management (e.g., Hires ...

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Customer Relations Analyst information

What does a customer relations analyst do?

A Customer Relations Analyst is responsible for evaluating customer feedback, analyzing service data, and identifying trends to improve customer satisfaction. They often act as a bridge between customers and the company by addressing concerns, resolving issues, and recommending process improvements based on their findings. Their insights help organizations enhance customer experiences and build long-term customer loyalty. Additionally, they may create reports and present actionable recommendations to management.

What are the key skills and qualifications needed to thrive as a customer relations analyst, and why are they important?

To thrive as a Customer Relations Analyst, you need strong analytical skills, experience with customer service processes, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer feedback systems is often required. Excellent communication, problem-solving abilities, and attention to detail help you build rapport and resolve client issues effectively. These skills are essential for identifying customer trends, improving satisfaction, and supporting business growth through actionable insights.

How does a customer relations analyst typically collaborate with other departments to resolve customer issues?

Customer Relations Analysts often work closely with teams such as Sales, Product Development, and Technical Support to address and resolve customer concerns efficiently. They may analyze patterns in customer feedback and relay critical insights to relevant departments, ensuring that systemic issues are addressed at the source. This cross-functional collaboration not only helps in providing swift solutions to customers but also fosters continuous improvement in products and services. Effective communication and a proactive approach are key to success in these interactions.

What are popular job titles related to Customer Relations Analyst jobs?

For Customer Relations Analyst jobs, the most frequently searched job titles are:

Customer Relations Analyst jobs near you

Investor Relations Analyst

Hayfin Capital Management

Chicago, IL • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

We are hiring a motivated Investor Relations Analyst to join our Partner Solutions Group (PSG) within our U.S. team, based in Chicago.

Hayfin is a global alternative asset manager with deep expertise in credit and a broad alternatives platform, partnering with institutional investors across the Americas, Europe, and APAC. Reporting to and supporting our PSG coverage professionals, you will own the operational and analytical work that underpins effective LP and consultant engagement - keeping the team exceptionally well-prepared, relationship data accurate and current, and market intelligence sharp. Coverage professionals lead all primary dialogue; your role is to make sure they operate at their best. It's a high-exposure seat: you will work hand in hand with senior coverage professionals, see the full institutional fundraising cycle up close, and build the foundation for a career in investor coverage.

What you'll do

  • Support coverage professionals across LP and consultant relationships: handling pre- and post-meeting logistics, follow-up tracking, and briefing notes covering relationship history, investment context, and recent activity.
  • Attend external meetings, capturing detailed notes and sharing action items promptly.
  • Own day-to-day CRM hygiene across the U.S. coverage team, keeping all LP and consultant interactions, pipeline status, and relationship notes accurate and current.
  • Maintain segmented prospect lists and research new institutional targets across public and corporate pensions, sovereign wealth funds, endowments, foundations, and family offices, using AI-powered tools to accelerate profiling.
  • Track LP allocation trends, the competitive fundraising landscape, and consultant scoring activity, synthesizing findings into concise updates for the team.
  • Support annual fundraising plans, conference preparation, and tailored investment presentations led by coverage.

Requirements

  • 1-3 years in alternatives fundraising, investor relations, or a closely related function.
  • Exposure to U.S. institutional investors (pensions, endowments, foundations, insurance companies) and/or investment consultants.
  • Working knowledge of alternative investment strategies, with a focus on public and private credit.
  • Hands-on experience with CRM systems and prospect research tools, and strong attention to data accuracy.
  • Practical familiarity with AI tools, large language models and AI-assisted research platforms, and the judgment to apply them without sacrificing accuracy.
  • A strong written and verbal communicator who distills complex information clearly and concisely.
  • Exceptionally organized and proactive, comfortable taking initiative in a fast-paced, team-first environment.
  • Professional presence, discretion, and sound judgment in client-facing situations.

Benefits

We offer a competitive package for our U.S. team, including:

  • Base salary of $80,000-$100,000, commensurate with experience
  • Eligibility for an annual performance bonus paid each December (pro-rated in 2026 based on start date)
  • Comprehensive medical, dental, and vision coverage starting day one
  • 401(k) with employer match
  • Employer-funded life insurance and fully paid mental health support
  • 25 days of paid time off (PTO) plus company holidays