Customer Relation Manager Jobs in California (NOW HIRING)

Mission Linen Supply is seeking an experienced Employee Relations Manager to provide HR leadership and counsel across several locations. This role will drive key initiatives in performance management, organizational effectiveness, and employee communication.

This role requires hands-on experience working at a unionized employer. You must have direct, practical experience navigating a union workplace — responding to grievances, participating in collective bargaining and contract negotiations, and applying a collective bargaining agreement day to day. This is a required qualification, not a preferred one.

Why Mission Linen Supply

If you're looking for a stable industry with real influence over how employee relations and labor relations are handled across multiple sites — this role is built for that. Mission Linen Supply is a family-owned, privately held company and a leading provider of linen, uniform, and facility service products across five western states. Founded in 1930 and headquartered in Santa Barbara, CA, Mission has grown from a one-man operation into an industry leader, while remaining stable, essential, and steadily growing. Industrial laundry and linen services are a recession-resistant, essential industry — hospitals, hotels, and restaurants need clean linens and uniforms regardless of the economy. That means real, ongoing opportunities for career advancement, not a static org chart.

The Opportunity

As Employee Relations Manager, you'll provide HR leadership and counsel across several Mission Linen Supply locations, driving initiatives in performance management, organizational effectiveness, and employee communication, while serving as the company's front-line expert on labor and employee relations matters, including union grievances and contract negotiations.

Onsite Location

This is an onsite position, based out of one of the following Mission Linen Supply locations:

• Phoenix, AZ
• Santa Barbara, CA
• Chino, CA
• Sacramento, CA
• Newark, CA

Candidates must be able to work onsite full-time from one of these locations; this role is not remote or hybrid.

Compensation

• Base salary: $100,000–$120,000, based on education, experience, other qualifications, and location of assignment

Benefits

• Medical, dental, and vision insurance
• Retirement savings program
• Paid time off (sick, holiday, vacation)
• And more

Essential Duties

• Reviews and approves employment actions, including counseling and terminations
• Consults with management regarding appropriate handling of employee relations issues
• Handles employment-related inquiries and concerns from employees, referring complex matters to the appropriate staff
• Answers policy and procedure questions
• Participates in labor relations activities, including responding to grievances and participating in collective bargaining and contract negotiations
• Develops strong interdepartmental partnerships across all levels of the organization
• Conducts training and information sessions on Human Resources–related topics
• Ensures compliance with state and federal working regulations, as well as internal company policy and procedures

Required Skills & Qualifications

• Bachelor's degree and/or HR certification preferred
• 5+ years of progressive Human Resources experience (required)
• Direct experience working in a union workplace — grievances, collective bargaining, and contract negotiations (required)
• Knowledge of employment law and practices, and an understanding of company policies, procedures, and state and federal laws, with the ability to apply that knowledge across multiple situations
• Practical experience in a production or service industry
• Ability to handle difficult or emotionally driven situations
• Ability to uphold the highest level of confidentiality
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of personnel
• Bilingual proficiency (English/Spanish) preferred
• Computer proficiency in MS Office application

Related Roles & Key Skills

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Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers ‘needs while providing environmentally friendly goods and services.

Mission Linen Supply is an Equal Opportunity Employer (EEO), Affirmative Action Plan (AAP), VEVRAA Protected Veterans, Federal Contractor and Worker with Disabilities employer. Mission Linen Supply is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, active duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Worker with Disabilities needing assistance applying please feel free to call HR Office at 805-730-3612.

To be considered for employment with Mission Linen Supply, you will need to apply online at missionlinen.com, select careers and apply for the position you are interested in.  We will review your qualifications and will contact you via email or phone if you are selected for an interview.