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Customer Relation Associate Jobs in California (NOW HIRING)

TVC

Client Relations Associate - Entry Level

Livermore, CA · On-site

$44K - $55K/yr

We're hiring Full-Time Entry-Level Client Relations Associates to support customer communications, client engagement, account coordination, and business growth initiatives . This opportunity is ideal ...

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Customer Relation Associate information

What is a customer relation associate?

Customer Relation Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and ensure customer satisfaction. They typically handle customer communication through various channels such as phone, email, or chat, and may also process orders or provide product information. Their role is crucial in building positive relationships between the company and its clients, often serving as the first point of contact. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relation associate?

To thrive as a Customer Relation Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and a positive attitude help build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are some common challenges faced by customer relation associates, and how can they be addressed?

Customer Relation Associates often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and ensuring clear communication across departments. To address these challenges, it’s important to stay patient, actively listen to customer concerns, and use conflict resolution skills. Collaborating closely with team members and utilizing customer relationship management (CRM) tools can help streamline communication and ensure customer issues are resolved efficiently. Ongoing training and feedback from supervisors also support continuous improvement in the role.

Is customer relation associate a stressful job?

A customer relation associate role involves handling customer inquiries, resolving issues, and maintaining positive relationships, which can be demanding during high call volumes or difficult interactions. The job may be stressful at times, especially when managing multiple tasks or dealing with upset customers, but effective communication skills and problem-solving can help manage stress levels. Work environments and schedules vary, influencing the overall stress experienced in this role.

What are the most commonly searched types of Customer Relation jobs in California?

The most popular types of Customer Relation jobs in California are:

What cities in California are hiring for Customer Relation Associate jobs?

Cities in California with the most Customer Relation Associate job openings:

Customer Relation Associate jobs near you

Customer Relations Associate - Kent, WA

Long Beach, CA • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

$17/hr

Part-time

Posted 21 days ago

Job description

Customer Relations Associate
Philosophy
The Customer Relations Associate plays a key role in the Customer Relations (CR) department, ensuring that daily operations run smoothly across the facility. This position focuses on handling day-to-day responsibilities while also contributing to a high-quality athlete experience. The Customer Relations Associate supports service operations, addresses athlete and guest needs, and ensures alignment with the facility's broader goals.
This position reports to the Facility Manager and works alongside other CR staff at their location in addition to other locations. It may also provide support to CR operations at other facilities when needed.
Key Functions and Responsibilities
Customer Service & Support
  • Provide professional, friendly, and timely support to athletes, guests, and families.
  • Respond to inquiries via email, phone, and internal ticketing systems.
  • Resolve concerns or complaints with discretion and professionalism.
  • Assist customers with purchases, memberships, and package support.

Athlete & Guest Experience
  • Welcome and greet athletes and families at the front desk.
  • Conduct facility tours and athlete orientations.
  • Ensure a positive, seamless, and professional experience throughout the facility.

Operations & Coordination
  • Serve as a key point of contact for Customer Relations tasks at the facility.
  • Support scheduling of athletes and coordinate with staff across departments and locations.
  • Maintain clear communication with Facility Operations Coordinators and CR staff.
  • Monitor key performance indicators (KPIs) and suggest workflow or system improvements.

Requirements
Required
  • Strong communication skills with excellent attention to detail.
  • Ability to work independently and collaborate across teams.
  • Commitment to delivering outstanding service and athlete/guest satisfaction.
  • Friendly, professional demeanor and willingness to learn.
  • Critical thinking and problem solving skills.

Preferred
  • Familiarity with CRM platforms and scheduling tools such as Zoho, Hurricane, and Acuity.
  • Experience in customer service or facility operations strongly preferred.
  • Previous experience in a sports, fitness, or service-oriented environment.

This position offers an opportunity to be a key contributor in the ongoing growth and improvement of our Customer Relations efforts, with a focus on service, operations, and athlete satisfaction.
Pay Range: Part-time, Hourly ($17/hour).
Job Application
A complete application will include your resume along with your responses to the questions below. Each response should be < 500 words
• What excites you about this job and why?
• What scares you about this job and why?
• Why do you believe you'd perform well in this role?
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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