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Customer Reference Manager Jobs in Ontario (NOW HIRING)

Alstom

Bid Cost Manager

Toronto, ON · On-site

CA$102K - CA$134K/yr

... Reference Solutions * Supporting the Bid Manager in preparing price submissions for various ... Preparing costing packages for internal and customer gate reviews and submissions * Leading cost ...

Alstom

Bid Cost Manager

Toronto, ON

CA$102K - CA$134K/yr

... Reference Solutions * Supporting the Bid Manager in preparing price submissions for various ... Preparing costing packages for internal and customer gate reviews and submissions * Leading cost ...

Pros Mechanics

Service Manager

Dundas, ON

CA$90K - CA$95K/yr

Address and resolve customer and internal service concerns professionally and effectively. Manage ... Reference: Service Manager - Dundas, ON

Pros Mechanics

$90K - $95K/yr

Address and resolve customer and internal service concerns professionally and effectively. * Manage ... Reference: Service Manager - Dundas, ON

Databricks

Lakebase Sales Specialist

Toronto, ON · On-site

... customer references. * Align to measurable business outcomes such as performance, developer ... Partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Ontario

Customer Reference Manager information

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Ontario?

For Customer Reference Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Ontario look for?

The top searched job categories for Customer Reference Manager jobs in Ontario are:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution.

Community Manager

Homestead Land Holdings Limited

Ottawa, ON • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position: Community Manager
Location: Ottawa, ON
Type: Existing vacancy
Hours: 40 hours per week, includes weekend shifts every other week

Compensation: 60,000 salary

Responsibilities:

  • Responsible for managing CAPEX projects in conjunction with Property Manager.
  • Manage staff in the performance of their day-to-day responsibilities.
  • Ensure that accurate, timely, and complete documentation is maintained for all matters posing a risk, liability, lawsuit, potential lawsuit, and/or benefit to the company.
  • Review monthly financial statements with Property Manager.
  • Demonstrate and promote client driven attitude with all customers.
  • Perform regular property inspections of customer suites, common areas, building exteriors, and landscape.
  • Ensure effective management of loss prevention, risk management, security, maintenance, marketing, landscaping, snow removal, ventilation, heating, cooling and other daily activities.
  • Manage tenant relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns.
  • Wide variety of other duties are required.

Requirements:

  • Post-Secondary is an asset
  • Excellent verbal and written communication
  • Excellent interpersonal skills
  • Computer and related technology skills e.g. MS Office is required. Yardi is an asset
  • Ability to work in a fast-paced environment
  • Results oriented
  • Direct experience is not required, however, experience in a supervisory or management role is required
  • Knowledge of Property Management procedures/law is an asset

About Homestead Land Holdings Limited:
As a proudly Canadian-owned and operated company, we’ve spent decades creating and providing over 25,000 homes and managing over 200 quality rental communities that people are proud to call their home. We’re hands-on, ensuring every space is built with care.

Additional Information:

A satisfactory reference check, criminal records clearance are required for the position. We thank all candidates for their interest, however only those being considered will be contacted directly. Homestead Land Holdings Limited is an equal opportunity employer. Accessibility accommodation is available for all parts of the recruitment and selection process. Please make needs known in advance.

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