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Customer Reference Manager Jobs in Ontario (NOW HIRING)

ThinkTank

Director of Revenue Growth

Toronto, ON · On-site

Previous sales methodology training, CRM experience, and strong customer references * Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint, and Excel * Hunter/new business ...

ThinkTank

Director of Revenue Growth

Toronto, ON · On-site

Previous sales methodology training, CRM experience, and strong customer references * Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint, and Excel * Hunter/new business ...

LGC Group

Account Manager

Woodbridge, ON · On-site

Our wide range of reference materials and proficiency testing schemes is complemented by our ... Actively engage with customers (e.g., email, phone calls, in-person visits, etc) to qualify leads ...

L3HHCM20

Manager, Mechanical Engineering

Dundas, ON · On-site

CA$126K - CA$176K/yr

Manager, Mechanical Engineering Reference# 39014 Location: Waterdown, Ontario Schedule: 9/80 ... customers to see first and act first. About the Role Our Mechanical Engineers are responsible for ...

Mears Group, Inc.

Able to manage own stress and support team wellbeing * Experience in coaching, mentoring and ... References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply ...

RECREATION CENTERS OF SUN CITY WEST INC

$15.15/hr

Receives general supervision from Pro Shop Manager. To perform this job successfully, an individual ... experience on serving customers PHYSICAL DEMANDS The physical demands described here are ...

Encircle

VP, Customer Experience

Kitchener, ON · Remote

You'll lead through three managers and their teams: Onboarding & Activation, who own new customer ... reference customers, case studies, reviews and community participation Partner with Sales on clean ...

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Customer Reference Manager information

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Ontario?

For Customer Reference Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Ontario look for?

The top searched job categories for Customer Reference Manager jobs in Ontario are:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution.

Community & Customer Feedback Operations Specialist

NearSource

Toronto, ON • Remote

Full-time

Posted 18 days ago

Job description

Job Title: Community & Customer Feedback Operations Specialist
Job Location: 100% Remote, Canada
Job Type: T4 Contract
Experience: 4+ Years
Rate: CAD 55 - 62 per hour

Role Summary: NearSource is seeking a Community & Customer Feedback Operations Specialist to support customer engagement, Voice of Customer initiatives, and community operations for a Fortune 500 enterprise software organization. This role combines community management, customer feedback operations, and cross-functional program coordination to ensure customer insights are captured, synthesized, and translated into actionable recommendations that influence product strategy and user experience.

Key Responsibilities

Community & Ideas Forum Management

  • Manage the Ideas Forum as a strategic Voice of Customer channel, ensuring timely review, response, and status updates for customer-submitted ideas.
  • Review, triage, and evaluate customer feedback to determine relevance, product scope, duplicate submissions, implementation status, and support-related inquiries.
  • Engage directly with customers to gather additional context, workflows, screenshots, and supporting information when required.
  • Maintain accurate idea statuses in accordance with established governance and operational guidelines.
  • Document rationale for status updates and provide references to relevant documentation, product announcements, or roadmap information.
  • Identify high-impact customer feedback and elevate strategic insights to Product Management and User Experience teams.
  • Coordinate with cross-functional stakeholders to route, merge, or reassign submissions where appropriate.
  • Drive continuous improvement of the Ideas Forum by maintaining high-quality, actionable customer feedback.

Customer Council Program Management

  • Lead the operational management of the Customer Council program, fostering meaningful collaboration between enterprise customers and internal product teams.
  • Coordinate recurring Customer Council meetings, including planning, scheduling, agenda development, and stakeholder alignment.
  • Partner with Product Managers, User Experience teams, Experience Researchers, and cross-functional stakeholders to gather discussion topics, feature validations, and customer feedback requests.
  • Prepare and distribute meeting agendas, supporting documentation, and presentation materials.
  • Serve as the primary point of contact for Customer Council participants, building strong professional relationships and encouraging ongoing engagement.
  • Support customer recruitment, onboarding, and retention activities for the Customer Council program.
  • Facilitate customer discussions alongside internal stakeholders while capturing detailed meeting notes, customer insights, feature requests, and validation outcomes.
  • Synthesize qualitative customer feedback into actionable recommendations that support product planning and decision-making.
  • Track action items, customer requests, follow-up commitments, and program deliverables through completion.
  • Maintain comprehensive documentation, customer feedback repositories, meeting records, and reporting dashboards.
  • Develop recurring reports highlighting customer sentiment, emerging trends, product feedback, and strategic opportunities.

Must-Have Skills

  • 4+ years of experience in community management, customer success, customer support, program management, product feedback management, market research, user research, or a related customer-facing role.
  • Demonstrated experience managing external customer relationships within a professional environment.
  • Strong customer success expertise with excellent communication and stakeholder management skills.
  • Hands-on experience using CRM platforms to manage customer interactions and engagement activities.
  • Experience leveraging AI tools to synthesize qualitative feedback, identify trends, and generate actionable insights.
  • Excellent written and verbal communication skills.
  • Proven ability to facilitate meetings, develop agendas, and coordinate follow-up activities.
  • Strong project management and organizational skills with the ability to manage multiple concurrent priorities.
  • Experience analyzing qualitative customer feedback and identifying recurring themes and opportunities.
  • Ability to work independently while collaborating effectively across Product Management, User Experience, Research, and Operations teams.
  • Strong analytical, problem-solving, and critical-thinking capabilities.
  • Exceptional attention to detail.

Nice-to-Have Skills

  • Experience managing customer advisory boards, customer councils, beta programs, user communities, or customer engagement programs.
  • Experience supporting SaaS products, enterprise software platforms, or technology organizations.
  • Familiarity with product development lifecycles and roadmap planning.
  • Experience collaborating with Product Managers, UX Researchers, Designers, Customer Success, or Product Operations teams.
  • Knowledge of enterprise licensing, account administration, or customer account management platforms.
  • Experience preparing executive-ready reports, customer feedback summaries, and presentation materials.

Success Measures

Success in this role will be demonstrated through:

  • Timely and consistent management of Ideas Forum submissions.
  • Accurate maintenance of customer feedback status and lifecycle tracking.
  • Increased customer engagement across community channels.
  • Successful execution and growth of the Customer Council program.
  • Delivery of high-quality meeting agendas, summaries, and action tracking.
  • Strong relationships with customers and cross-functional stakeholders.
  • Clear synthesis of Voice of Customer insights that influence product decisions.
  • Improved visibility and accessibility of customer feedback across internal teams.

Apply now, or share your resume with salary expectations at careers@nearsource.ca. Thank you for considering a career with us. Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there is a strong match, we will reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to application volume, but we genuinely appreciate your time and interest.

About NearSource: NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Employer: NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.