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Customer Reference Manager Jobs in Colorado (NOW HIRING)

Proactively manage project stakeholder satisfaction to position and secure customer reference and success story Coaching and Mentoring Position project reviews with customers and effectively manage ...

Gain acceptance and sign-off by all parties when closure is attained. • Proactively manage project stakeholder satisfaction to position and secure customer reference and success storyCoaching and ...

$16.75 - $18.50/hr

Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...

Customer Account Manager

Rifle, CO · On-site

$19 - $20/hr

Basic Function Manages the Customer Accounts Department, which is responsible for the renewal ... reference check and required testing, a valid Driver's License and compliance with the Company ...

Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...

Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...

During this transition period, you may see references to both Fivetran and dbt Labs throughout our ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...

During this transition period, you may see references to both Fivetran and dbt Labs throughout our ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...

... references. * Improve processes, playbooks, and tooling to support scaled customer management ... without sacrificing quality. * Collaborate on building training programs, including self-serve ...

... references. * Improve processes, playbooks, and tooling to support scaled customer management ... without sacrificing quality. * Collaborate on building training programs, including self-serve ...

Customer Success Manager

Denver, CO · On-site

$89K - $123K/yr

... references. * Improve processes, playbooks, and tooling to support scaled customer management ... without sacrificing quality. * Collaborate on building training programs, including self-serve ...

Senior Customer Success Manager

Denver, CO · On-site

$95K - $110K/yr

As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for ... reference opportunities from your flagship accounts. * Voice of the Customer: Collaborate with ...

Senior Customer Success Manager

Denver, CO · On-site

$120K - $127K/yr

... references * Proactively monitor account health using data - surfacing churn risk early and ... Management, or a strategic customer-facing role at a B2B SaaS company * A track record of owning ...

... references * Proactively monitor account health using data -- surfacing churn risk early and ... Management, or a strategic customer-facing role at a B2B SaaS company * A track record of owning ...

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Customer Reference Manager information

See Colorado salary details

$24.2K

$64.5K

$107.8K

How much do customer reference manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer reference manager in Colorado is $64,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $72,600.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Colorado? For Customer Reference Manager jobs in Colorado, the most frequently searched job titles are:
What cities in Colorado are hiring for Customer Reference Manager jobs? Cities in Colorado with the most Customer Reference Manager job openings:
Infographic showing various Customer Reference Manager job openings in Colorado as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $64,512 per year, or $31 per hour.
Project Manager/Business Analyst

Project Manager/Business Analyst

NIMBL

Denver, CO

Full-time

Posted 14 days ago


Job description

Company Description

NIMBL is a privately-held nationally-recognized award-winning SAP professional services firm focused on high-value high-impact consulting. Powered by years of SAP expertise, countless hands-on initiatives, and industry thought-leadership - NIMBL provides bleeding-edge technical SAP consulting services and proprietary SAP Express software solutions to both the midmarket and Fortune 500


Job Description

Project Manager/Business Analyst Details: The PM/BA role is multifaceted. As a PM, this role entails the overall management of a project throughout its lifecycle. The PM is responsible for defining, planning, tracking and managing the project, for identifying key resources and providing the direction required to meet project objectives. The Project Manager provides leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. They also ensure adherence to project management methodology practices, provide team coaching, evaluate the performance of team members and reinforce the enterprise knowledge management through the collection and communication of lessons learned. As a BA, this role entails any number of tasks including and not limited to: Task Management Helping clients assign and follow through on assigned tasks Process Improvement Process discovery and mapping Process improvement Requirements Gathering and Review Interview clients Document and confirm requirements Relay requirements to developers Assist in developing functional test criteria

Qualifications

Skills/Experience: Management soft skills Ability to multitask Process documentation (Visio) Process evaluation and improvement (e.g. identifying non-value add process steps, bottlenecks, etc. Attention to detail Open to instruction Holds Customer Service as a priority Project Management Experience Meeting Minute Taking Listening Writing Intelligent Questioning Business Analyst Experience

Additional Information

EXPECTATIONS AND TASKS: Delivery Participate in the project planning activities and manage the execution of projects according to plan (Initiating, Planning, Executing, Monitoring & Controlling, Closing) Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables. Manage and communicate a clear vision of the project's objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members. Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline. Manage the financial aspects of the project: budgeting and estimate to actual variance. Analyze risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action. Escalate issues early about the project to delivery management. Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when closure is attained. Proactively manage project stakeholder satisfaction to position and secure customer reference and success story Coaching and Mentoring Position project reviews with customers and effectively manage their deployment. Mentor project teams to ensure implementation of enterprise project management methodology, standards and processes. Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members' work; provide performance input to project team members' functional management. Knowledge Management Maintain project documentation and updates to relevant knowledge management bases; Analyses lessons learned and share with the organization's project management community. Participate in the development of project management best practices. Tools & Techniques PMI project creation; project administration; project reporting; project closure

You may find the full job description on the link below:

http://chc.tbe.taleo.net/chc03/ats/careers/requisition.jsp?org=NIMBL&cws=39&rid=209