Manages Reference-ability * Drives customer references; pushes for reference stories across accounts. * Establishes success metrics via customer collaboration and buy-in and documents in Executive ...
Manages Reference-ability * Drives customer references; pushes for reference stories across accounts. * Establishes success metrics via customer collaboration and buy-in and documents in Executive ...
Proactively manage project stakeholder satisfaction to position and secure customer reference and success story Coaching and Mentoring Position project reviews with customers and effectively manage ...
Proactively manage project stakeholder satisfaction to position and secure customer reference and success story Coaching and Mentoring Position project reviews with customers and effectively manage ...
Gain acceptance and sign-off by all parties when closure is attained. • Proactively manage project stakeholder satisfaction to position and secure customer reference and success storyCoaching and ...
Gain acceptance and sign-off by all parties when closure is attained. • Proactively manage project stakeholder satisfaction to position and secure customer reference and success storyCoaching and ...
Customer Account Manager
Rifle, CO · On-site
$19 - $20/hr
Basic Function Manages the Customer Accounts Department, which is responsible for the renewal ... reference check and required testing, a valid Driver's License and compliance with the Company ...
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Apply Early
Customer Account Manager
Rifle, CO · On-site
$19 - $20/hr
Basic Function Manages the Customer Accounts Department, which is responsible for the renewal ... reference check and required testing, a valid Driver's License and compliance with the Company ...
Apply Early
This person can translate ambiguous customer and partner needs into clear requirements ... Work with Product Management, Product Architects, Engineering, Solution Architecture, Program ...
This person can translate ambiguous customer and partner needs into clear requirements ... Work with Product Management, Product Architects, Engineering, Solution Architecture, Program ...
Club Repair Associate
Denver, CO · On-site
Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...
Club Repair Associate
Denver, CO · On-site
Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...
Club Repair Associate
Denver, CO · On-site
Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...
Club Repair Associate
Denver, CO · On-site
Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...
Customer Success Manager
Denver, CO · Hybrid
During this transition period, you may see references to both Fivetran and dbt Labs throughout our ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...
Customer Success Manager
Denver, CO · Hybrid
During this transition period, you may see references to both Fivetran and dbt Labs throughout our ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...
... Product Managers and other internal stakeholders in reviewing and creating content from ... customer reference workloads. And also develop detailed technical documents providing low-level ...
... Product Managers and other internal stakeholders in reviewing and creating content from ... customer reference workloads. And also develop detailed technical documents providing low-level ...
Customer Success Manager
Denver, CO · On-site
During this transition period, you may see references to both Fivetran and dbt Labs throughout our ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...
Customer Success Manager
Denver, CO · On-site
During this transition period, you may see references to both Fivetran and dbt Labs throughout our ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...
Customer Success Manager
Denver, CO · On-site
During this transition period, you may see references to both Fivetran and dbt Labs throughout our ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...
Customer Success Manager
Denver, CO · On-site
During this transition period, you may see references to both Fivetran and dbt Labs throughout our ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...
Sr. Customer Success Manager
Denver, CO · On-site
Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value ... Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills
Sr. Customer Success Manager
Denver, CO · On-site
Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value ... Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills
Senior Customer Success Manager
Denver, CO · On-site
$95K - $110K/yr
As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for ... reference opportunities from your flagship accounts. * Voice of the Customer: Collaborate with ...
Senior Customer Success Manager
Denver, CO · On-site
$95K - $110K/yr
As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for ... reference opportunities from your flagship accounts. * Voice of the Customer: Collaborate with ...
Senior Customer Success Manager
Denver, CO · On-site
$95K - $110K/yr
As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for ... reference opportunities from your flagship accounts. * Voice of the Customer: Collaborate with ...
Senior Customer Success Manager
Denver, CO · On-site
$95K - $110K/yr
As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for ... reference opportunities from your flagship accounts. * Voice of the Customer: Collaborate with ...
... Product Managers and other internal stakeholders in reviewing and creating content from ... customer reference workloads. And also develop detailed technical documents providing low-level ...
... Product Managers and other internal stakeholders in reviewing and creating content from ... customer reference workloads. And also develop detailed technical documents providing low-level ...
Senior Customer Success Manager
Denver, CO · On-site
$120K - $127K/yr
... references * Proactively monitor account health using data - surfacing churn risk early and ... Management, or a strategic customer-facing role at a B2B SaaS company * A track record of owning ...
Senior Customer Success Manager
Denver, CO · On-site
$120K - $127K/yr
... references * Proactively monitor account health using data - surfacing churn risk early and ... Management, or a strategic customer-facing role at a B2B SaaS company * A track record of owning ...
... references * Proactively monitor account health using data - surfacing churn risk early and ... Management, or a strategic customer-facing role at a B2B SaaS company * A track record of owning ...
... references * Proactively monitor account health using data - surfacing churn risk early and ... Management, or a strategic customer-facing role at a B2B SaaS company * A track record of owning ...
Customer Success Manager - Denver
Denver, CO · On-site
$89K - $130K/yr
As a Customer Success Manager, you will proactively drive new product attachment and effective ... Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page ...
Customer Success Manager - Denver
Denver, CO · On-site
$89K - $130K/yr
As a Customer Success Manager, you will proactively drive new product attachment and effective ... Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page ...
Customer Success Manager - Denver
Denver, CO · On-site
$89K - $130K/yr
As a Customer Success Manager, you will proactively drive new product attachment and effective ... Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page ...
Customer Success Manager - Denver
Denver, CO · On-site
$89K - $130K/yr
As a Customer Success Manager, you will proactively drive new product attachment and effective ... Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page ...
Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills ... Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the ...
Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills ... Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the ...
Customer Reference Manager information
See Colorado salary details
$24.2K - $31.8K
4% of jobs
$31.8K - $39.4K
10% of jobs
$45.5K is the 25th percentile. Wages below this are outliers.
$39.4K - $47K
14% of jobs
$47K - $54.6K
16% of jobs
The median wage is $61.1K / yr.
$54.6K - $62.2K
7% of jobs
$62.2K - $69.8K
10% of jobs
$73.6K is the 75th percentile. Wages above this are outliers.
$69.8K - $77.4K
29% of jobs
$77.4K - $85K
4% of jobs
$85K - $92.6K
3% of jobs
$92.6K - $100.2K
1% of jobs
$100.2K - $107.8K
2% of jobs
$24.2K
$64.5K
$107.8K
How much do customer reference manager jobs pay per year?
As of Jul 4, 2026, the average yearly pay for customer reference manager in Colorado is $64,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $72,600.00 per year, depending on experience, location, and employer.
What is a customer reference manager?
A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.
What is the difference between Customer Reference Manager vs Customer Success Manager?
| Aspect | Customer Reference Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing customer references and case studies | Ensuring customer satisfaction and retention |
| Key Responsibilities | Collecting and maintaining customer references, coordinating reference activities | Onboarding, supporting, and growing customer accounts |
| Required Skills | Communication, relationship management, project coordination | Customer relationship management, problem-solving, strategic planning |
| Work Environment | Collaborates with sales and marketing teams | Works closely with sales, support, and product teams |
The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.
What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?
To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.
What is the role of a CSM?
A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.
Can I put my boyfriend as a reference for a job?
As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.
What is the highest paying job in customer service?
The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.
How does a Customer Reference Manager typically collaborate with sales and marketing teams?
A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Colorado? For Customer Reference Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Colorado look for? The top searched job categories for Customer Reference Manager jobs in Colorado are:
What cities in Colorado are hiring for Customer Reference Manager jobs? Cities in Colorado with the most Customer Reference Manager job openings:
Job description
Job Objectives tasks and functions CSMs must accomplish to effectively perform their role
Day in the Life of a CSM:As a CSM at Jobvite, you have a key role when it comes to customer success! You'll engage with the customer after the sale, monitor the progress of go-lives and establish the governance model to help customers accelerate their usage of the Jobvite solutions. You're a master facilitator in orchestrating customer asks, needs and wants into actionable programs. You'll be meeting with customers as an active listener to uncover needs and gain a deep understanding of their business, while sharing your industry and product knowledge to inspire their adoption of our solutions. As a key contributor on the Jobvite team, you'll collaborate with internal resources to drive the overall success of Jobvite.
- Drive Value Realization
- Proactively engages customers to ensure they gain maximum value from Jobvite solutions.
- Drives customer engagement through adoption workshops, best practices discussions, webinars, thought leadership, etc.
- Builds Account Relationships
- Develops trusting and deep relationships with multiple stakeholders, by establishing regular cadence of interactions (e.g., email, regular calls, Business Reviews, etc.); maintains log of interactions.
- Is voice of customer within Jobvite; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
- Improves customer satisfaction over baseline as defined by Net Promoter metrics and generates maximum number of reference customers.
- Reports on health, propensity to renew, identifies risk and opportunities.
- Has keen understanding of customer's business: what they do, key business goals and drivers, industry dynamics, and maps Jobvite solutions and solution features to help drive customer's realization of business outcomes.
- Manages Reference-ability
- Drives customer references; pushes for reference stories across accounts.
- Establishes success metrics via customer collaboration and buy-in and documents in Executive Summary reports, leveraging metrics to prove out value of Jobvite solutions over time, leading to customer success story and reference-ability.
- Tracks and addresses reference blockers for each account.
- Effective Communication Management
- Knows how to get things done through formal and informal channels.
- Engages client early to understand big picture, proactively positions value and assists with Relationship Management.
- Promotes customer community by driving participation in customer events (Webinars, Storytelling, Reference Program, etc.)
- Takes proactive approach to customer relationship.
- Upsell/Cross-sell
- Identifies additional license upsell potential for Client Sales team.
- Identifies cross-sell potential for Client Sales team, to help expand customer's footprint of Jobvite products.
Day in the Life of a CSM:As a CSM at Jobvite, you have a key role when it comes to customer success! You'll engage with the customer after the sale, monitor the progress of go-lives and establish the governance model to help customers accelerate their usage of the Jobvite solutions. You're a master facilitator in orchestrating customer asks, needs and wants into actionable programs. You'll be meeting with customers as an active listener to uncover needs and gain a deep understanding of their business, while sharing your industry and product knowledge to inspire their adoption of our solutions. As a key contributor on the Jobvite team, you'll collaborate with internal resources to drive the overall success of Jobvite.