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Customer Reference Manager Jobs in Colorado (NOW HIRING)

Pearson

Lead Specialist, Customer Success

Denver, CO · On-site

Implementation Manager, Career Ready - K12 Customer Success | Remote (U.S.) | Full-Time Why Join ... materials, reference documentation, and support resources that will define how every future ...

Summary

Customer Relations Specialist

Vail, CO · Hybrid

$27.74 - $38.83/hr

Account Management: Update customer account information such as address changes, autopay enrollment ... and reference check. For a full position description including work environment and physical ...

New

RF-SMART

Strategic Account Executive

Denver, CO

$50 - $65K/hr

Updates CRM system timely and accurately * Possesses the strong ability to deliver and negotiate ... Develops advocates within accounts who serve as customer references * Possesses an earnest interest ...

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All JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Colorado

Customer Reference Manager information

See Colorado salary details

$24.2K

$64.5K

$107.8K

How much do customer reference manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for customer reference manager in Colorado is $64,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $72,600.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Colorado? For Customer Reference Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Colorado look for? The top searched job categories for Customer Reference Manager jobs in Colorado are:
What cities in Colorado are hiring for Customer Reference Manager jobs? Cities in Colorado with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Sr. Customer Success Manager, Strategic Accounts

Sr. Customer Success Manager, Strategic Accounts

Genesys Cloud Services, Inc.

Denver, CO • On-site

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Sr. Customer Success Manager

Location: West and Central Region

Position Purpose

We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success.

Key Responsibilities

  • Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.

  • Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.

  • Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.

  • Develop and execute customer success plans aligned with clients' business objectives.

  • Proactively identify and coordinate resolution of customer needs through cross-functional partnerships

  • Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

Required Qualifications

Experience & Education

  • 6+ years of Customer Success Management experience.

  • Bachelor's degree in business management or related field required.

  • Proven track record of managing enterprise customer relationships.

  • Strong business acumen with demonstrated ability to understand customer objectives.

  • Excellence in cross-functional collaboration and stakeholder management.

  • Experience preparing and delivering executive-level presentations.

  • Proficiency with CRM systems and customer success platforms.

Key Competencies

  • Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes.

  • Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions.

  • Relationship Building: Skill in developing strong partnerships with customers and internal teams.

  • Business Acumen: Understanding of business metrics and value drivers.

  • Project Management: Capability to manage multiple concurrent initiatives.

  • Communication: Outstanding written and verbal skills with ability to present to senior stakeholders.

  • Stakeholder Management: Experience in aligning multiple parties toward common goals.

Success Metrics

  • Customer satisfaction and retention rates

  • Quality of cross-functional collaboration

  • Effectiveness of Quarterly Business Reviews

  • Product adoption and feature utilization

  • Customer advocacy and reference ability

Customer Focus

  • Extremely strong customer-facing skills

  • Proactive mindset with strong follow-through

  • Ability to translate complex technical concepts into business value.

  • Experience driving customer advocacy and satisfaction.

Additional Requirements

  • Travel: Less than 30%

#LI-CP1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$104,000.00 - $183,000.00

Benefits:

  • Medical, Dental, and Vision Insurance.

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

  • AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
  • A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
  • Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
  • Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
  • Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

  • Our Talent Acquisition team reviews your application with the hiring team.
  • A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
  • Next, you'll meet the hiring manager and other members of the interview team.
  • We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
  • After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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